Audi Silver Spring - Service Center

This was the best service experience I have ever had. My car was with the dealership for three weeks with a major problem. The service dept. let me use a loaner vehicle for the entire time and even deliver car was with the dealership for three weeks with a major problem. The service dept. let me use a loaner vehicle for the entire time and even delivered my vehicle to me when work was complete. I am very please with the way they treat their customers. I would recommend Audi Silver Spring to everyone. More

We purchased our Audi from this dealership. My first experience with service here serveral months ago was not a good one. The service took a lot longer than expected, and there was no dealer-initiated experience with service here serveral months ago was not a good one. The service took a lot longer than expected, and there was no dealer-initiated contact concerning the reasons for the delay. When the car was finally returned four days later, it had not been cleaned. In contrast, this was our second experience, and it was hard to believe it was the same dealership. The service technician we dealt with this time addressed all of our issues, and was as responsive and courteous as I could have ever imagined. The 5,000 mile service was done in about 1.5 hours (faster than I expected) and my waiting in the service area was pleasant. Based upon this experience, I will continue to use this dealership for our ongoing service needs. One thing to keep in mind: this dealership does not offer all services on Saturdays. For example, bodywork including minor touchups, cannot be done on Saturdays. But this is a minor point. More

Mr. Singham showed his consistent professionalism to take care of my car. I had an appointment at 0730 to check air pressure in tires of my car. He nicely welcomed me with his big smile. It is fascinating care of my car. I had an appointment at 0730 to check air pressure in tires of my car. He nicely welcomed me with his big smile. It is fascinating for me to look at someone does his job at best. The service was done in a timely manner. So it propelled my day be easy. More

Black Friday, after shopping most of the day, my niece accidentally dropped a quarter into my gear shifting panel. She didn't tell me & I didn't notice until I attempted to put my car in park. I was in Ty accidentally dropped a quarter into my gear shifting panel. She didn't tell me & I didn't notice until I attempted to put my car in park. I was in Tyson's Corner so attempted to contact Tyson's Corner Audi. Their phone system was down so I just drove directly there. It was approximately 3 pm. I put the car in neutral & put on the emergency brake. I went inside & approached the assistant service manager, Kevin Ross. He did not greet me. I simply explained the problem & rather than even try to assist me, he said that he didn't have anyone who could help me. He told me to leave the car in neutral, put on the emergency brake, get my keys out, & lock the car until I could get it fixed. I asked if I could make an appointment to get it fixed in the morning. He told me to call the main number to schedule an appointment. I told him that the phone system was down. Rather than taking me word, he dialed the number himself, & then said,"Our phone system is down, just keep trying." I immediately left! I called Silver Spring Audi and was greeted by my regular service consultant, Evan Singham. I told him of my Tyson's Corner experience & the problem that I was having. He told me to come immediately & he'd have one of the technicians waiting for me. I drove 30 miles from Tyson's to Silver Spring & as soon as I pulled into the service bay, I was met by Evan & Derek Wilkomm, the shop foreman. They immediately started working on the problem & before I even got out of the driver's seat, had taken the shaft apart. They got the quarter out, replaced the shaft shield, cleaned my car & had me out the door within 45 minutes. They literally made my day. Although I live about 15 miles from Tyson's Corner Audi, in the future, I will continue to drive 45 miles to Audi Silver Spring. The customer service is amazing & the advisors have been trained to go out of their way to satisfy the customers. Another happy ending. More

Jason Loraw at Audi Silver Spring was really on top of it. He kept in touch and was highly responsive in providing me information on the availability of just the right A6. Others from other dealerships it. He kept in touch and was highly responsive in providing me information on the availability of just the right A6. Others from other dealerships sort of dropped off the face of the earth or kept trying to sell me something other than what I specifically was looking for. Definitely a pleasure to work with Jason, sometimes hard to find in the car selling business. 5 stars easy--Highly Recommended. *****+ rwc More

Mr. Evan showed his professional service as usual in timely manner. This is my second time service for my car. The quality of work and friendliness are core elements of this dealer. The more I get se timely manner. This is my second time service for my car. The quality of work and friendliness are core elements of this dealer. The more I get service, the more my satisfaction goes up in my choice :TT Audi 2010. Plus Mr. Evan's million-dollar simile is an asset of his service. More

I drop by to get regular service for 5,000 miles, my TT 2010. Mr. Evan Singham was very professional and nicely washed my car at the end. I've been experienced the best service since purchasing my car. 2010. Mr. Evan Singham was very professional and nicely washed my car at the end. I've been experienced the best service since purchasing my car. The team of service did demonstrate their collaborative work well. Thanks for hard work. More

STAY AWAY ! read other reviews besides dealerrater.com?? - ? - 2010-05-26 ?I wrote a review recently which highlighted the extremely poor and dissatisfactory service that i recieved by Evan in the service - ? - 2010-05-26 ?I wrote a review recently which highlighted the extremely poor and dissatisfactory service that i recieved by Evan in the service department at audi. The less than positivereview, along with the other reviews on google that highlighted the preferrential service the sales and service assocites give to some customers vs others , have mysteriously disappeared. ? ?I took my business to audi of annapolis and audi of annapolis was excellent . Instead of addressing the practices of the dealership this dealership has chosen to erase all the bad reviews. ? ?THINK TWICE BEFORE PURCHASING FROM AUDI OF SILVER SPRING ...GO ELSEWHERE ..dont be fooled by new builidng..service is deplorable.  ? More

Mr. Tom has been doing great job for customer service with his professional manner. I visited Tischer to know better the feature of my car. Today also he was kind and nice enough to explain the detail fe with his professional manner. I visited Tischer to know better the feature of my car. Today also he was kind and nice enough to explain the detail feature of my TT. It was another nice experience from him. More

I had chance to get an environmental protection service for my new car. My sales person, Mr. Schweiss, shows consistent professional and kind manner. His nice service and smile makes me comfortable. I c for my new car. My sales person, Mr. Schweiss, shows consistent professional and kind manner. His nice service and smile makes me comfortable. I can trust his management quality and excellent communication skills among the team members. More