Audi Silver Spring - Service Center

Excellent customer service Audi of Silver Spring service dept. are very professional and dedicated to their customers. If there is an issue with customers' satisfaction, they wi Audi of Silver Spring service dept. are very professional and dedicated to their customers. If there is an issue with customers' satisfaction, they will go "Above and Beyond" to rectify the situation in a timely manner. For the first time a few weeks ago, I dropped off my A8 for major services, and there was a technical problem with the messaging app they use to provide clients a real-time update on their car; which resulted in them not notifying me after deciding to keep the car overnight. Even though the reason for keeping my overnight was due to unavailability of necessary parts to fix the car, they took responsibility for the brief, break in communication that transpired. They washed, cleaned and refueled my car, free-of-charge after the service was completed the next day and delivered the car, in the rain, to my apartment. Thank you, Evan, for your leadership, and Dimitra, for your professionalism and for handling a frustrating situation with patience and smile More

Flat tire! My daughter got a flat tire in our 2018 Q5 last night. Peter Heard went above and beyond in getting tired replaced on a very expedient fashion on A ra My daughter got a flat tire in our 2018 Q5 last night. Peter Heard went above and beyond in getting tired replaced on a very expedient fashion on A rainy Friday morning. It was a pleasure to work with him. A true professional! More

Very satisfied..!! Audi did everything possible to get us back on the road to New York..... Great service..!! We greatly appreciated it...!!! They went the extra distan Audi did everything possible to get us back on the road to New York..... Great service..!! We greatly appreciated it...!!! They went the extra distance to get our service problem resolved... More

Exceptional customer service. I want to express my extreme gratitude and awe at the expertise, customer service and niceness of Dimitra. Our car needed work and Dimitra could not h I want to express my extreme gratitude and awe at the expertise, customer service and niceness of Dimitra. Our car needed work and Dimitra could not have been more delightful and helpful. She explained everything clearly and thoroughly to make sure I understand what was going on and what needed to be done. The car was done on time as promised and I am satisfied with the work. Thank you again, Dimitra. More

Quick service stop Thanks Dimitra was not only very efficient and friendly she made sure that I was back on the road quickly after one of your mechanics fixed a small Thanks Dimitra was not only very efficient and friendly she made sure that I was back on the road quickly after one of your mechanics fixed a small seat latching problem. You are lucky to have such a great employee who cares about her job and good customer service. Bill H More

Great fast service of my S4 My service advisor Dimitra did an awesome job of taking care of my car. She followed all of the special requests I had while the car was there for ser My service advisor Dimitra did an awesome job of taking care of my car. She followed all of the special requests I had while the car was there for service, the service was completed quickly, and she showed me some features on my car that I was not aware of. By far the best experience I have had, getting my car serviced. More

Came in to have scheduled service in my vehicle. Service was outstanding as usual!! I scheduled my appointment at a convenient time and dropped my car off. I was kept updated throughout the entire p Service was outstanding as usual!! I scheduled my appointment at a convenient time and dropped my car off. I was kept updated throughout the entire process and was contacted when my vehicle was ready. My car was clean and ready to go when I got there. akways a great experience! More

Happy to service my car with Audi of Silver Spring Been servicing with Audi of Silver Spring since 2003. Every time I come in for service every person I'm in contact with is fantastic. Service is done Been servicing with Audi of Silver Spring since 2003. Every time I come in for service every person I'm in contact with is fantastic. Service is done by the promise time and they keep me in the loop through the whole process. The advisors always explain in detail what's going on with my car and why. The service team here goes above and beyond!! Happy customer always!! More

Service department Diego Minda at Audi silver spring service is great. Very knowledgeable, friendly, respectful, and knows what is required and what can be performed at Diego Minda at Audi silver spring service is great. Very knowledgeable, friendly, respectful, and knows what is required and what can be performed at a later service. He kept me updated on the progress of the car throughout the day. Car was done as requested and cleaned and vacuumed and ready to go when I arrived. Text message updates were helpful. More

Excellent service team Came in for service on my S8 and Evan Singham took care of all my needs and got me all taken care of in a very timely manor. I will definitely be back Came in for service on my S8 and Evan Singham took care of all my needs and got me all taken care of in a very timely manor. I will definitely be back to see Evan and his team. Job well done guys. Thank you More