Audi Silver Spring - Service Center

Service Dimitra A is very professional and knows exactly what she’s talking about. I know not much about Audi vehicles and feel very comfortable now knowing m Dimitra A is very professional and knows exactly what she’s talking about. I know not much about Audi vehicles and feel very comfortable now knowing more than I did before. Great service from her and I will defiantly recommend to my friends and family! More

Wonderful experience! I brought my car in for its first service and Dimitra was very helpful and knowledgeable. I will be returning back for all my services. I brought my car in for its first service and Dimitra was very helpful and knowledgeable. I will be returning back for all my services. More

Excellent service Great service, polite employees will definitely go back, as soon as I walked in I was welcomed by Dimitra, she knew what she was talking about and was Great service, polite employees will definitely go back, as soon as I walked in I was welcomed by Dimitra, she knew what she was talking about and was very helpful More

Great customer service! Brought my Audi in for repair work. Dimitra was the best. Her customer service was beyond compare! Great experience, will go back for future repair ne Brought my Audi in for repair work. Dimitra was the best. Her customer service was beyond compare! Great experience, will go back for future repair needs. More

Service at your fingertips I have owned a Mercedes, an Infinity, and now an Audi, and I must say that out of all three of them the best customer service I've ever received has b I have owned a Mercedes, an Infinity, and now an Audi, and I must say that out of all three of them the best customer service I've ever received has been from Audi. my service consultant Dimitra always goes above and beyond to try to accommodate me, never loses her cool, is extremely patient and actively listens. I truly appreciate her tactfulness and attention to detail. More

Service with a Smile I visited this Audi for service. Dimitra was extremely friendly and went above and beyond for me. I highly recommend this location and Dimitra, who of I visited this Audi for service. Dimitra was extremely friendly and went above and beyond for me. I highly recommend this location and Dimitra, who offers great customer service! More

Honest service advisor I like the service I receive at Audi Silver Springs! I don't always like the cost of the repairs, but that is to be expected when you are paying for I like the service I receive at Audi Silver Springs! I don't always like the cost of the repairs, but that is to be expected when you are paying for services not on warranty. Dimitra, however tries to do all she can to help cushion the blow and makes sure the work is done on schedule. I have never had a major repair that she didn't go out of her way to make the experience comfortable for me, to include providing a loaner vehicle and applying current discounts and other sales bonuses to lesson the cost. I truly appreciate Dimitra as my service specialist! More

Top Notch Customer Service Recently, my three month old Audi would not start while traveling on business in Maryland. Silver Spring Audi went above and beyond trying to get me b Recently, my three month old Audi would not start while traveling on business in Maryland. Silver Spring Audi went above and beyond trying to get me back home to New York that same day in which they succeeded. They turned around a really bad day into a very positive experience. I especially cannot thank Dimitra, Evan, and the technician (I forgot his name) enough!!! I almost wished I lived in Maryland so I could have them service my car anytime. Thank you!!! More

Um Did You Forget Me? Labor Day 2018 I bought the Audi A8L from another dealer based on inventory. Within 2 weeks of purchase, I decided to have my vehicle serviced at the Labor Day 2018 I bought the Audi A8L from another dealer based on inventory. Within 2 weeks of purchase, I decided to have my vehicle serviced at the Silver Spring location. Upon my 1st visit I ordered a repair for a door ding and touch up paint, which I paid for that day. Regarding the requested repair to the door ding, my rep said she'd have to coordinate it with the rep who travels to their location on certain days to do such repairs. She said she would reach out to him and call me back with a day and time. I had to call her multiple times over the next few weeks to get a date because she never called me to arrange it. So the door ding was eventually fixed. Here we are in April though, I've been there 3x now, and still no paint to touch up where they fixed my door ding. Let's talk about this 3rd time there, which was this week. I had a recall on my car and made an appointment to drop off my vehicle and I reserved a loaner car. I was running behind and called to let them know I would be about 45 minutes late and not to give away my car. I was put on a long hold and told they'd make an exception this time but they only hold loaners for 30 minutes. REALLY??? I wasn't a no show, I called you to let you know I was in route so you'd give away my RESERVED loaner...Why Exactly? Anyway, upon arrival I couldn't locate my drivers license. I left it in my other wallet in my other car. They would not allow me to have a loaner though I had a photo of my license that I keep on my phone in case I ever lost my ID I'd at least know my license#. Ok. so, I get they wouldn't give me a loaner with only a picture of my license; HOWEVER, they offered to bring a loaner to my home the next day and take my car with them back to the dealer. Well that was Monday and today is Thursday. Hence, the title to this review "Um Did You Forget Me?" They lost ALL future business from me. And if you're reading this, credit me back for the paint that I never received. Note: Dimitra is my assigned Service Manager and who I ordered the paint through. Peter is the Service Manager that was helping me when I went in this week and who offered to deliver a loaner car to me the next day. 2 Employees while both very personable while there gave me 2 Experiences that have left me very unimpressed with overall customer service, especially for a luxury brand. More

Great Experience, Environment, and People Audi of Silver Spring has been one of the few dealerships I will bring my car into for service. I had the second service due and a few concerns for my Audi of Silver Spring has been one of the few dealerships I will bring my car into for service. I had the second service due and a few concerns for my vehicle. Julie was extremely accommodating and took care of all my needs. The entire staff of the service department is great and they make you feel like family. Brittany is always ready to help and will get you pointed in the right direction, highly recommended More