Audi Silver Spring - Service Center

My 2017 Audi A4 just had another excellent service at Audi of Silver Spring. Nick scheduled my appointment, and Dimitra took over advising. There was clear communication of technical issues throughout, a Audi of Silver Spring. Nick scheduled my appointment, and Dimitra took over advising. There was clear communication of technical issues throughout, and the entire staff is courteous and respectful. Thankyou! More

Cragg is the best Service Consultant I have worked with for my Audi. He keeps you informed and presents very feasible service options on my Q5. He is why I returned to Audi Silver Spring for service. I hav for my Audi. He keeps you informed and presents very feasible service options on my Q5. He is why I returned to Audi Silver Spring for service. I have been to a few Audi Service Departments, and Audi Silver Spring is my go-to now. More

A++ for excellent service rendered at this dealership. I live about 50+ miles away in Virginia but I think I will start coming to this dealership more often for all my service needs. I came in for a volun I live about 50+ miles away in Virginia but I think I will start coming to this dealership more often for all my service needs. I came in for a voluntary software update and they managed to get me in WITHIN an hour of when I called whereas the other dealerships closer to me wanted me to schedule appointments for other days further out. During the software updates, the vehicle decided to misbehave but the Technician, I believe his name is Ricardo, persistently tried every trick in the book until it finally worked after 3 days. I appreciate his persistence. I also really appreciate the Service Advisor, Dimitra, who kept me updated every single day at multiple times in the day through their Audi text message software. I also appreciate how she accurately relayed my concerns to the tech Ricardo who also took them into consideration despite also working with Audi Techline who were helping him as Dimitra told me. Overall, I'm very satisfied with the service as I know other Audi dealerships are NOT as communicate and ESPECIALLY PROMPT with updating customers at every stage of fixing an issue in my experience over the past 5 years of owning this car. I will definitely be coming back here for all my further services. Thank you again guys. More

This is the best service experience. Dimitra has been the best advisor and goes above and beyond to ensure my vehicle is taken care of. Dimitra has been the best advisor and goes above and beyond to ensure my vehicle is taken care of. More

MJ was a tremendous help to me w/ an issue I was having w/ the My Audi app and a key that was not working -- even though I did not purchase the car from her. She was extremely knowledgeable and a pleasure w/ the My Audi app and a key that was not working -- even though I did not purchase the car from her. She was extremely knowledgeable and a pleasure to work with. I will go straight to MJ for my next Audi purchase. More

Audi of silver spring was the best experience since I purchased my used vehicle I have been to other dealer that didn't fix my issue's died about ans caused me more problems. Bur Demitra was great and purchased my used vehicle I have been to other dealer that didn't fix my issue's died about ans caused me more problems. Bur Demitra was great and the staff was great she walked me through the process she didn't give up whenever the insurance company kept asking for more thing's and she won. She was respectful professional and kind the entire 2 weeks my car was there. If you own a Audi and you looking for service choose Audi of silver springs ask for Dimitra tell her Roberta T dent you . More

Genuine Concern for the wellbeing of your vehicle. Customer Service is attentive and kind. Dimitra was always communicating updates and even walked me back to see vehicle in the shop. Customer Service is attentive and kind. Dimitra was always communicating updates and even walked me back to see vehicle in the shop. More

This is my third time here and what an awesome team to work with ! Great communication ,everything done on time and clean work. work with ! Great communication ,everything done on time and clean work. More

I would like to say how grateful and lucky to have had Max as my service adviser. He showed outstanding professionalism, responsiveness and pure patience. He took the time to explain the problem and reso Max as my service adviser. He showed outstanding professionalism, responsiveness and pure patience. He took the time to explain the problem and resolution in laymen’s terms and in the process saved me thousands of dollars that I would have had to pay at another Audi dealership. Audi Silver Spring is simply the best! More

Excellent and efficient sales when I bought my vehicle 3 months ago. The service is amazing. Dimitra was very prompt in communication and making herself available to address a service issues. Highly recomm months ago. The service is amazing. Dimitra was very prompt in communication and making herself available to address a service issues. Highly recommend this service center and dealership More