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Audi Silver Spring - Service Center

Silver Spring, MD

4.9
290 Reviews

290 Reviews of Audi Silver Spring - Service Center

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August 13, 2020

Best service experience to date! Last week, our 2019 e-tron SUV's tail light started malfunctioning. The license plate light also presented warning messages. Lastly, the windshield wi More

by julienmarks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Flick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dimitra Anastasopoulous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2020 -

Audi Silver Spring responded

Julien, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Audi Silver Spring!

August 08, 2020

Peter is wonderful and provide best and professional service I just had my Q5 40k miles maintenance with Audi Silver Spring. Peter is the one who assisted me with an excellent customer mindset and very professio More

by daweikkp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

Audi Silver Spring responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 16, 2020

Professional, respectful, and puts the customer first. Christian and Julie both worked with me and were very helpful. Will be coming back for my future service needs. More

by fboualam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Yoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Fotos-Lawton
Jul 20, 2020 -

Audi Silver Spring responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

July 16, 2020

Quick and easy Easy to contact to schedule a service appt via an email to a service advisor,, quick scheduling (next day), Good service (did exactly what they said t More

by Bruce K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Yoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2020 -

Audi Silver Spring responded

Bruce, we strive for a high level of customer satisfaction in all aspects of our dealership. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

July 16, 2020

Excellent customer and technical service.Courteous staff Excellent customer and technical service. Courteous staff and very convenient to have a loaner. I don’t recall the name of the staff who tidied t More

by Satisfied owner
Recommend Dealer
Yes
Employees Worked With
Julie Yoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lukas McFate
Jul 20, 2020 -

Audi Silver Spring responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Audi Silver Spring. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 14, 2020

Great service and meticulous work. Techs are well trained and they know what they are doing. Evan (Service Director) & Dimitra (Service Advisor) are the best! More

by SD
Recommend Dealer
Yes
Employees Worked With
Tom Schweiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Flick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dimitra Anastasopoulous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Evan Singham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2020 -

Audi Silver Spring responded

Hi, we're happy to hear that you have such great service experiences with Evan, Dimitra, and the team! We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!

July 12, 2020

A4 Service My A4 need some service. It got a little complicated than was expected. Julie walked me through all of the options. She even reached out to Audi of Am More

by ST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Yoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2020 -

Audi Silver Spring responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about the services you received and thank you again for choosing Audi Silver Spring!

June 29, 2020

It was an absolute pleasure working with Julie throughout my service experience. She was an absolute delight to talk to, so personable and pleasant; made the dreaded service visit much more tolerable! More

by Nward0107
Recommend Dealer
Yes
Employees Worked With
Julie Yoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2020 -

Audi Silver Spring responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Audi Silver Spring! We hope to be of service to you again! Take care!

June 27, 2020

On June 19th, I purchased the Audi Q5 and I’m very pleased thus far with the car. On June 26, I experienced trouble with the vehicle not allowing me to put the car in the Drive mode and displayed a w More

by lcraig1011
Recommend Dealer
Yes
Employees Worked With
Dimitra Anastasopoulous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Yoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2020 -

Audi Silver Spring responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

June 25, 2020

Everything was done quicker than expected....and the videos are a great way to illustrate any potential issues with the car. Christian was super responsive More

by Tlshaw01
Recommend Dealer
Yes
Employees Worked With
Christian Fotos-Lawton
Jun 25, 2020 -

Audi Silver Spring responded

We are very happy to have provided you with such a positive experience! Thank you so much for choosing Audi Silver Spring as your first choice for service!

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