Audi Shrewsbury

Excellent Customer Service! I first stopped at Audi to pretty much cross it off my bucket list. I never dreamed I would be able to lease the A4. Both Chris and Tonia worked ver I first stopped at Audi to pretty much cross it off my bucket list. I never dreamed I would be able to lease the A4. Both Chris and Tonia worked very hard over the course of two weeks to make it happen! I am very grateful for all their hard work! There were some issues with the car after I got home but The detail job was not great at all, lots of fine scratches showing mainly in the wax. I called Chris and he immediately took care of it for me. A big Thank you to Chris! More

Great customer service Cardinia and the group made the experience very pleasant. Couldn’t have asked for better help! I would do it all over again if needed! Cardinia and the group made the experience very pleasant. Couldn’t have asked for better help! I would do it all over again if needed! More

Q7 Prestige Purchase We were very pleased with Audi Shrewsbury. Everyone was extremely helpful and accommodating. We dealt primarily with Larry, but were pleasantly surp We were very pleased with Audi Shrewsbury. Everyone was extremely helpful and accommodating. We dealt primarily with Larry, but were pleasantly surprised with all others we encountered throughout the transaction. We would happily refer a friend or family member to this dealership. More

Fast and Courteous Our experience with this dealer and our sales staff was great. They were courteous, knowledgeable, and patient. We were not at all pushed to purchas Our experience with this dealer and our sales staff was great. They were courteous, knowledgeable, and patient. We were not at all pushed to purchase. We went in with the intention of just looking and test driving and fell in love with the vehicle. The team Larry, Chito and Ruzhena were fantastic. I can't recommend a better team. The car was ready in just 2 days. They are top notch. More

pleasant experience The team was courteous and provided fine customer service. Several unanticipated issues arose and those were taken care of in a satisfactory manner. The team was courteous and provided fine customer service. Several unanticipated issues arose and those were taken care of in a satisfactory manner. Thank you. More

Great Place to shop I bought my Audi allroad from them and could not be happier. They have competitive prices and did not pressure me or anything. After confirming that I I bought my Audi allroad from them and could not be happier. They have competitive prices and did not pressure me or anything. After confirming that I would purchase the vehicle two days later their website still had the car on their website and even had it at a lower price. I talked with them about it and they said they would honor the new price. Honest salespeople with great prices. Would recommend to friends and family. More

Horrible customer experience from sale person Larry Shelter Horrible customer relationship. Showed up with interest to buy the new 2018 SQ5 with a friend of mine. While walking in, the sales person "LARRY SHETL Horrible customer relationship. Showed up with interest to buy the new 2018 SQ5 with a friend of mine. While walking in, the sales person "LARRY SHETLER" was showing a lady the SQ5 so me and my friend walked around for a minute checking the car which seemed to offend him for some reason and asked us in a very rude and ignorant way to step away from the car. He could have easily said that if we walked inside someone will be able to better assist us since he is in a middle of a showing. Well I ended up buying a GLE 63 AMG Coupe and definitely not from the Mercedes Benz next to them since its all Wagner. Last year I bought my wife a Porsche Macan S after a similar experience in Wagner BMW of Shrewsbury were we were looking at the X6M. I have had a friend with a similar bad experience with the Wagner BMW people as well. Friendly advice, stay away from Wagner and definitely stay away from Larry Shelter in Audi of Shrewsbury. More

Low pressure, Excellent responsiveness, Great product It has taken me close to four years to complete a purchase of such a fine auto and I truly appreciate the patience and professionalism of the staff at It has taken me close to four years to complete a purchase of such a fine auto and I truly appreciate the patience and professionalism of the staff at Audi of Shrewsbury. I was never pushed to make a deal. I exchanged close to 30 emails with the online department. When issues arose, they were handled promptly and professionally. I can't wait to drive my new 2018 Audi A-4!! More

Rude employee Went to the dealership to pick up my spare key for the car I recently purchased there. I live in NH and drove to MA in a snow storm for it and when I Went to the dealership to pick up my spare key for the car I recently purchased there. I live in NH and drove to MA in a snow storm for it and when I entered the dealership and went to the customer service desk a man yelled out asking if he could help me something in an annoying manner, as if I was bothering them. Told him I needed my spare key as I was told in a voicemail and an email to pick up. The man looked and said he didn’t have it and told me he was covering for Ruzhena who was on vacation. Went and looked on her desk and it wasn’t there. I read the email to him about it being at the customer service desk in a red box and he proceeded to tell me that I should have mentioned the part about the key being in the red box before...terrible customer service. I needed some more help while I was there but after that experience I decided to take my business else where. While I was there purchasing a car there was a female complaining to the manager about how one of the salesmen was treating her poorly. In my experience there, you need a man with you to get any respect. I am very disappointed I can’t get the help I need from them and I will not be going back there. This past visit I left there with a bad taste in my mouth and my review reflects that. More

Professional I was pleased with the professionalism of the salesperson. He was extremely knowledgeable. He did an outstanding job of reviewing the electronic syste I was pleased with the professionalism of the salesperson. He was extremely knowledgeable. He did an outstanding job of reviewing the electronic systems and features of the car at the time of pickup. More