Audi Shawnee Mission - Service Center

Michelle Martinson is absolutely amazing and is a huge asset to your company. She always goes out of way to help the customers and it is her number one priority to ensure each customer has the best exper asset to your company. She always goes out of way to help the customers and it is her number one priority to ensure each customer has the best experience possible. She is so kind and makes you feel as if you have known her forever. I haven't always had the greatest experience with other dealerships service department, but trust Michelle so much. I know she has my best interest at heart. She is the best!!! More

Beyond stellar service. Service Tech Chris Cevallos goes out of his way to hep make your experience as smooth as possible! Service Tech Chris Cevallos goes out of his way to hep make your experience as smooth as possible! More

Michelle is my service advisor. She makes every visit easy. I appreciate that level of trust & competence. She makes every visit easy. I appreciate that level of trust & competence. More

My Service Consultant Michelle Martinson is a rock star. Always a pleasure visiting this dealership. My schedule is difficult and their efficiency is absolutely appreciated. Always a pleasure visiting this dealership. My schedule is difficult and their efficiency is absolutely appreciated. More

Excellent service! My car was properly serviced and I was given an outstanding car to drive while I waited several days for my vehicle to be repaired. was given an outstanding car to drive while I waited several days for my vehicle to be repaired. More

I took my car in for service, they have a "got to wear a I took my car in for service, they have a "got to wear a mask policy". I have a medical condition that won't allow me to wear one. Employees inside, I took my car in for service, they have a "got to wear a mask policy". I have a medical condition that won't allow me to wear one. Employees inside, some are wearing masks and some are not. Ha, go figure! They did nothing to accommodate my medical needs and gave me a chair to sit in the service garage, mind you there are running vehicles with exhaust fumes that are overwhelming and outside temperatures are negative 3°outside. Hopefully, their service to my car is better than their masks policy. May go elsewhere next time. Update:The service manager called and apologized, which was nice, so ill bump this up to a two star review. As far as the service itself, i was told i needed $2k plus in suggested repairs but failed to tell me i have a tail light out and the dashboard light is still on. We're talking about a $5 lightbulb, if that(when taking vehicle in for service, one would think they would at least tell you or fix dashboard light issue) perhaps my expectations are rather high for Audi. Save yourself a headache go some place else. Walmart would of done a better job, better. And the icing on the cake is no response from management whatsoever. Way to treat a customer Audi More

Michelle Martinson, my Audi Service Consultant, represents this dealership's truly exceptional approach to serving its customers. I will recommend Audi Shawnee Mission to my friends who drive an A represents this dealership's truly exceptional approach to serving its customers. I will recommend Audi Shawnee Mission to my friends who drive an Audi. More

I work with many dealerships throughout the country of all types. I also coach hundreds of Executives across a full spectrum of businesses to be better people leaders in order to grow top and bottom line all types. I also coach hundreds of Executives across a full spectrum of businesses to be better people leaders in order to grow top and bottom line revenue while raising the bar on what defines a great customer service experience. I do this by helping them fine tune their human capital and identify unstoppable talent before they put them on the payroll. Of all the dealerships that I consult, Chris Cevallos is the finest Service Advisor I have run across in the business. I haven't been able to stump him yet, or found one instance where he let something fall through the cracks. This my friend is extremely rare. Count your blessings. You have a good one in Chris. Make sure he stays on the team. I'm proud to be a client of Audi Shawnee Mission. More

Only one reason I keep going back here......Jason in the service department. Mia San Mia. Couldn't ask for a nicer guy. Always keeping you informed as well. service department. Mia San Mia. Couldn't ask for a nicer guy. Always keeping you informed as well. More

Jason was one of the most knowledgeable and accommodating service technicians I’ve ever had the pleasure of dealing with. I only hope they use him as an example and set his level of service as the standard a service technicians I’ve ever had the pleasure of dealing with. I only hope they use him as an example and set his level of service as the standard at Audi Shawnee Mission. They have a customer for life! More