Audi Shawnee Mission - Service Center

Recently had both my Audis in for service which we purchased from Audi Shawnee Mission. Michelle Martinson is the BEST service advisor I've ever worked with. Her communication is second to none. Hi purchased from Audi Shawnee Mission. Michelle Martinson is the BEST service advisor I've ever worked with. Her communication is second to none. Highly recommended. More

I've had three Audi's serviced here and I've purchased two new. From sales to service, they are knowledgeable and efficient! I love working with Michelle Martinson! She has me on the road in moments ev two new. From sales to service, they are knowledgeable and efficient! I love working with Michelle Martinson! She has me on the road in moments every single time. She keeps me posted during repairs and makes me completely confident I am not wasting money on unnecessary maintenance. More

My experience with your dealership has been nothing short of professional, thoughtful, efficient, and the ideal customized experience! of professional, thoughtful, efficient, and the ideal customized experience! More

I recently brought my vehicle in for maintenance at Shawnee Mission Audi, and I have to commend Michelle Martinson for her exceptional service. From start to finish, Michelle made the entire process sm Shawnee Mission Audi, and I have to commend Michelle Martinson for her exceptional service. From start to finish, Michelle made the entire process smooth and hassle-free. Upon arrival, Michelle greeted me. She took the time to thoroughly explain the maintenance services my car required, offering clear and honest recommendations without any upselling pressure. Her transparency and professionalism were truly appreciated. Throughout the service, Michelle kept me updated on the progress, providing detailed information on any additional findings and ensuring that I was comfortable with any decisions. Her communication was prompt and thorough, which is often a rare find in the automotive industry. The maintenance work itself was completed on time and to a high standard. My car was returned in perfect condition, and Michelle even followed up the next day to make sure everything was running smoothly. It’s this level of dedication and customer care that really sets Michelle apart. Overall, Michelle's exceptional service has made me a loyal customer. Thank you for turning a routine maintenance visit into a standout experience! More

I've been very impressed with Noel and how much of an advocate he was with the various Audi extended warranty teams to get my S6 taken care of in a timely manner. He pushed through bureaucracy with th advocate he was with the various Audi extended warranty teams to get my S6 taken care of in a timely manner. He pushed through bureaucracy with the Audi Extended warranty and kept me updated all along despite all the challenges he faced. Lots of great texts with status -- and I really appreciate all the extra effort he put into this. I'll be back despite the length of time it took to resolve the situation knowing that Noel has my back. More

Absolutely unacceptable customer service experience: 1. Our Q7 was dropped off at 8:25 AM for an 80k service. 2. There was no communication whatsoever regarding the pickup time, despite experience: 1. Our Q7 was dropped off at 8:25 AM for an 80k service. 2. There was no communication whatsoever regarding the pickup time, despite this being a supposed 3.5-hour service. 3. At 4:18 PM, I called, but the service rep was busy, and I was promised a callback. 4. With no response, I had to call again at 4:40 PM, considering the service center closes at 5:30 PM. 5. I was then informed that the car would be ready for pickup at 5:00 PM. 6. Upon arriving at the service center, I expressed my frustration about their lack of communication and received a strange response from another agent. 7. The Q7 wasn't ready until 5:21 PM. This level of service and communication is entirely unacceptable and has left me thoroughly dissatisfied with the overall experience. I have zero confidence about 80 K service that I paid for. Typically the preliminary report comes and service rep talks about fixing any additional issues they find. Nothing of that sort happened, looking a sequence of events. More

I went in for my 10k miles oil change on my Q3. Seth was awesome. Very kind. Sabrina the technician was amazing. Seth was awesome. Very kind. Sabrina the technician was amazing. More

Michelle, Chris, and other staff on hand were extremely responsive and friendly as well as professional, making the repair process on my AllRoad an unexpected example of how a stressful situat extremely responsive and friendly as well as professional, making the repair process on my AllRoad an unexpected example of how a stressful situation can be eased by exceptional personnel as well as competent mechanical work.Hooray. . More

Took in my A5 in for it's 65k service and inspection and also fix a key fob issue. Great service department. Went through all the inspection found and unfortunately weren't able to resolve the fob issue the also fix a key fob issue. Great service department. Went through all the inspection found and unfortunately weren't able to resolve the fob issue they were great! Went through the everything they found on the inspection and what steps to do in resolving my key fob issue. More

Love the service at this Audi dealership. Chris is incredible, he is so knowledgeable and personable and makes dealing with my car so simple! Chris is incredible, he is so knowledgeable and personable and makes dealing with my car so simple! More