Audi Shawnee Mission

I HATE buying new vehicles, I feel like every transaction in the past was shady and covered in hidden fees and practices created to waste my time. Almost as if the dealership took pleasure in ma transaction in the past was shady and covered in hidden fees and practices created to waste my time. Almost as if the dealership took pleasure in making my past experiences unpleasant. I walked into this dealership prepared for the taxing back and forth that I have inevitably grown to expect. We sat down in the chairs to talk "numbers" and in my head I thought okay, we have prepared for this....Imagine my surprise when we were confronted with none of that. Quite the contrary, it felt like we were talking as friends, not enemies prepared to defend our territory. I cant believe I'm saying this, but, perhaps buying a car doesn't have to be a dreaded process. What I'm realizing is, it wasn't the process, it was who we engaged in the process with. I can't speak for the whole team as we only dealt with Daniel, but for Daniel, I would recommend time and time again. More

Recently had both my Audis in for service which we purchased from Audi Shawnee Mission. Michelle Martinson is the BEST service advisor I've ever worked with. Her communication is second to none. Hi purchased from Audi Shawnee Mission. Michelle Martinson is the BEST service advisor I've ever worked with. Her communication is second to none. Highly recommended. More

I've had three Audi's serviced here and I've purchased two new. From sales to service, they are knowledgeable and efficient! I love working with Michelle Martinson! She has me on the road in moments ev two new. From sales to service, they are knowledgeable and efficient! I love working with Michelle Martinson! She has me on the road in moments every single time. She keeps me posted during repairs and makes me completely confident I am not wasting money on unnecessary maintenance. More

I had the most amazing buying experience at Audi Shawnee Mission with Val! I gave her the specs of what I was looking for and she was able to find the perfect vehicle for me within a few weeks. Thank you, Mission with Val! I gave her the specs of what I was looking for and she was able to find the perfect vehicle for me within a few weeks. Thank you, Val! More

My experience with your dealership has been nothing short of professional, thoughtful, efficient, and the ideal customized experience! of professional, thoughtful, efficient, and the ideal customized experience! More

I recently brought my vehicle in for maintenance at Shawnee Mission Audi, and I have to commend Michelle Martinson for her exceptional service. From start to finish, Michelle made the entire process sm Shawnee Mission Audi, and I have to commend Michelle Martinson for her exceptional service. From start to finish, Michelle made the entire process smooth and hassle-free. Upon arrival, Michelle greeted me. She took the time to thoroughly explain the maintenance services my car required, offering clear and honest recommendations without any upselling pressure. Her transparency and professionalism were truly appreciated. Throughout the service, Michelle kept me updated on the progress, providing detailed information on any additional findings and ensuring that I was comfortable with any decisions. Her communication was prompt and thorough, which is often a rare find in the automotive industry. The maintenance work itself was completed on time and to a high standard. My car was returned in perfect condition, and Michelle even followed up the next day to make sure everything was running smoothly. It’s this level of dedication and customer care that really sets Michelle apart. Overall, Michelle's exceptional service has made me a loyal customer. Thank you for turning a routine maintenance visit into a standout experience! More

I've been very impressed with Noel and how much of an advocate he was with the various Audi extended warranty teams to get my S6 taken care of in a timely manner. He pushed through bureaucracy with th advocate he was with the various Audi extended warranty teams to get my S6 taken care of in a timely manner. He pushed through bureaucracy with the Audi Extended warranty and kept me updated all along despite all the challenges he faced. Lots of great texts with status -- and I really appreciate all the extra effort he put into this. I'll be back despite the length of time it took to resolve the situation knowing that Noel has my back. More

I love my eTron Sportback! Working with the Audi team was so easy and seamless. They educated me on the best options based on my needs. I feel super confident in their directio Working with the Audi team was so easy and seamless. They educated me on the best options based on my needs. I feel super confident in their direction and am so happy with my new car. I was absolutely ecstatic that Lily the black lab was there. She was honestly the best worker aside from her owner Brandon Wagner. I look forward to visiting Lily and working with Brandon again. Thank you so much team! More

Absolutely unacceptable customer service experience: 1. Our Q7 was dropped off at 8:25 AM for an 80k service. 2. There was no communication whatsoever regarding the pickup time, despite experience: 1. Our Q7 was dropped off at 8:25 AM for an 80k service. 2. There was no communication whatsoever regarding the pickup time, despite this being a supposed 3.5-hour service. 3. At 4:18 PM, I called, but the service rep was busy, and I was promised a callback. 4. With no response, I had to call again at 4:40 PM, considering the service center closes at 5:30 PM. 5. I was then informed that the car would be ready for pickup at 5:00 PM. 6. Upon arriving at the service center, I expressed my frustration about their lack of communication and received a strange response from another agent. 7. The Q7 wasn't ready until 5:21 PM. This level of service and communication is entirely unacceptable and has left me thoroughly dissatisfied with the overall experience. I have zero confidence about 80 K service that I paid for. Typically the preliminary report comes and service rep talks about fixing any additional issues they find. Nothing of that sort happened, looking a sequence of events. More