Audi San Diego - Service Center

Service Consultant Damien Burton is extremely professional and excellent at his job. He is always friendly and personable, helpful, attentive, and consistent in all he does. professional and excellent at his job. He is always friendly and personable, helpful, attentive, and consistent in all he does. More

I always get my service done with Manny. Took a tad longer this time. But he made it right with a loaner car and also gave me a discount. longer this time. But he made it right with a loaner car and also gave me a discount. More

Manny Gastelum is always very helpful. Technicians did a great job with my car. It's getting up there in miles and the team at Audi has been great helping me keep the car in great condition! a great job with my car. It's getting up there in miles and the team at Audi has been great helping me keep the car in great condition! More

Nacho is on top of it always. He takes care of things right away and he is very personable. It’s a pleasure to deal with him right away and he is very personable. It’s a pleasure to deal with him More

Scott Kealy is a very nice person, give me many help and more patient, I am Chinese, so English not well, he told me very clear let me know. Thank you! more patient, I am Chinese, so English not well, he told me very clear let me know. Thank you! More

Brett in Service Brett is always responsive, concerned, friendly and works all the problems. He is familiar with the vehicle and its needs. He does not oversell. It is Brett is always responsive, concerned, friendly and works all the problems. He is familiar with the vehicle and its needs. He does not oversell. It is enjoyable to work with Brett. More

Emergency Battery Replacement My car wouldn't start Monday morning, I got a jump start and drove it straight to the service center for repair. I didn't have an appointment but they My car wouldn't start Monday morning, I got a jump start and drove it straight to the service center for repair. I didn't have an appointment but they were able to get me in same day, a Lyft to and from work and my battery replaced all the same day. George was super helpful and as always Manny and Jerald were fantastic too! More

Always very helpful Damian is excellent. Always available easy to contact and makes my visit a breeze. Excellent customer service! Thank you again Damian! Defenitely the best easy to contact and makes my visit a breeze. Excellent customer service! Thank you again Damian! Defenitely the best More

I was made to feel I was not a priority I went int to address a couple of recalls. I was made to wait 20 min to pick up my vehicle, until I reminded an agent who finally went to pick it up. I went int to address a couple of recalls. I was made to wait 20 min to pick up my vehicle, until I reminded an agent who finally went to pick it up. Also, my car's odometer showed 3 miles added post-service, without explanation. Normally, I would be OK with this, but my previous experience was also dissapointing. That time, I ent in for major service and I was made to wait a few hours for a loaner vehicle, even though I requested one ahead of time. More

Time and cost I was told the brake job would take 2.5 hours. As I was waiting, this set my expectation. The repair took 4.25 hours and I received no communication I was told the brake job would take 2.5 hours. As I was waiting, this set my expectation. The repair took 4.25 hours and I received no communication about the delay. The cost $2,200 for a brake job! The explanation is that the manufacturer's rotors have to be replace with the pads because the are too thin and cannot be turned. This was determined at check in without inspection. Almost $800 is for labor which seems very excessive. Tires are next and I won't be coming to you. More