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2,343 Reviews of Audi San Diego - Service Center
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October 12, 2022
I had a bad experience when I tried to buy my A4 Allroad in 2018. I had emailed and called in February to ask if you have one (I wanted that one because of the good review in Consumer Reports). I was told in 2018. I had emailed and called in February to ask if you have one (I wanted that one because of the good review in Consumer Reports). I was told someone would contact me when you had one. A follow-up email got no answer. I complained to Audi USA IN SEPTEMBER and all of a sudden you found me one (with most features I had asked for in February) within 2 days. The first service in 2020 went very well. When I made an appointment for the passenger seat recall in February 2022, I was told in service that the appointment was for several days „ to be in line“ for the repair, but no loaner was available. No one had told me that when I made the appointment. As I needed my car, I drove home again. On several follow-up calls I was told that the parts were not in; someone would contact me when they were. No one did. I called several times, only to be told the parts were not in yet. I managed to talk with Scott Kealy, who explained that part delivery was spotty because of Covid delivery delays. I finally wrote an angry email, complaining about the lack of communication and threatening to call Audi USA complaint again. Finally, (after 8 months from getting the recall notice) I got the October appointment with a promise of a loaner. The repair plus oil change took 4 days! I do not consider my service experience a good one. Your communications and response need some serious overhaul. More
by SANFECHNER
August 13, 2022
George Gushulak is an absolute gem! He is the only reason why I go to the Audi dealership... He helped me replace a fuse to solve an electrical issue and went right to it off the top of He is the only reason why I go to the Audi dealership... He helped me replace a fuse to solve an electrical issue and went right to it off the top of his head. He is very knowledgeable and accommodating. He is also very helpful regarding educating the customer on other repairs... If George goes, then I go! More
by Audi1
Employees Worked With
July 30, 2022
Very nice and happy employees. ALL of them! My check in person was thorough and smart, the tire evaluator was honest and reflective. The loaner guy was funny and sweet. The check o ALL of them! My check in person was thorough and smart, the tire evaluator was honest and reflective. The loaner guy was funny and sweet. The check out lady was thorough, smart and kind. Even the guy stocking waters in the refrigerator was whistling an Elvis tune - very entertaining! Very happy place. Testament to the management and company. More
by JMGALVEZ
July 27, 2022
I purchased audi care package for my car and the service was not completed properly. I brought my car in october 2021 for a 60k mile service only to find out that a 70k was incorrectly performed. They told was not completed properly. I brought my car in october 2021 for a 60k mile service only to find out that a 70k was incorrectly performed. They told me I had to wait to bring my car back to perform the 60K later then the mechanic said a brake fluid exchange had not been performed on my vehicle. This is part of the audi care package and it was not performed i am very uncomfortable and do not trust what was completed on my car. I had all my tires replaced at audi escondido and the mechanic said a balancing and alignment had not been performed. Once again I expected my vehicle to be taken care of and trusted all work would be performed or offered. I now have a car with feathered wheels and the rotors are now warpped due to the tires not being balanced or aligned correctly. The technician sent a video stating that this caused the brake system to be compromised. I bought my vehicle brand new from SD Audi! More
by Kayla
Employees Worked With
San Diego Audi Service
July 13, 2022
Horacio Mireles is always so professional and makes our experience so easy. We will definitely stick to Audi for our next car. experience so easy. We will definitely stick to Audi for our next car. More
by MIRIAM622
Employees Worked With
May 18, 2022
Took 6 months to get my car back from service. I understand supply chain issues and wasn't in their control. But Ron Mangseth, Brian Bates and Sue Holman never responded to emails or calls regardi I understand supply chain issues and wasn't in their control. But Ron Mangseth, Brian Bates and Sue Holman never responded to emails or calls regarding the delay and status of my vehicle. It was 2 months before anyone communicated when I was getting my car back. It wasn't until I informed them i was taking their loaner out of state that suddenly my car part was in stock. Did they forget about me?? Julie the service manager made it right thus the 4 stars but the leadership in this company can learn from their employees on delivering good service. The price gauging for labor is ridiculous especially when the repairs take 6 months to complete More
by carmencsandiego
March 24, 2022
At Audi San Diego, service after the sale is hassle-free, pleasant and always expedient. Thank you. pleasant and always expedient. Thank you. More
by hrkarani
February 25, 2022
We had no communication with our service advisor. Our calls to her went to voicemail, and we did not receive any return calls as requested. We were not contacted when the work was completed, but only Our calls to her went to voicemail, and we did not receive any return calls as requested. We were not contacted when the work was completed, but only found out by calling the main line. We had to wait 6 weeks to schedule our service due to the unavailability of a loaner car. This resulted in increased SDG&E costs as the nature of the service was a battery charging warranty issue. More
by ronsolar1
Employees Worked With
February 17, 2022
The complete rude attitude of the service manager is insulting. Service writer was great. Good job Scott. If GM Ron Mangseth gave a flying xxxxxx he would have come out and talk to me when I asked t insulting. Service writer was great. Good job Scott. If GM Ron Mangseth gave a flying xxxxxx he would have come out and talk to me when I asked to see him. Instead he gets this survey. If it even goes anywhere. After over a decade working with Audi San Diego. That was my last visit. More
by Hwilliams
