Audi San Diego - Service Center

Highly unlikely to utilize this service department again. It maybe time to leave Audi behind as a whole. It maybe time to leave Audi behind as a whole. More

I am a new car owner and when I bought my car I was excited to be apart of the Audi family but after I dropped off my car for it first car check up and then I was told I had two recalls and that it wou excited to be apart of the Audi family but after I dropped off my car for it first car check up and then I was told I had two recalls and that it would take 2, 3 days max to get it back, didn't offer to get me a loaner, luckily I have a brother in town. After the third day I didn't hear anything back from my tech rep (Daniel) so I called and they were still waiting on the parts for the recall but everything else was done just waiting on the seat belts. On the 5 day I called and they said they were working on the airbag and that they wouldn't be complete till the 7th day. I go and pick up my car and they try to charge me for my oil change, and when I get in my car, it's dirty from the work they did and the seats, mirrors and steering wheel are all in different positions. I don't recommend this place due to lack of communication and care for their customers! Will not go back there. More

Let me preface this review by saying I have very little time and it takes something this bad to make me sit down and really write/review something such as this. The only silver lining in my negative experi time and it takes something this bad to make me sit down and really write/review something such as this. The only silver lining in my negative experience stems from Jennifer Carrasco. I am glad I was able to work with her during my most recent Audi visit. She is communicative and responsive. The representative prior to her, Daniel Rodriguez was not as great. He was very slow with responses and not very communicative at all. I remember I would have to initiate communication just to find out what the update is with my car being. Furthermore, I have had to bring in my Audi 2-3 times and will have to bring it a 3rd/4th time. The first time I brought my car in for a check engine light being on, I was told it was the "battery." Unfortunately it was not covered in my extended warranty that I purchased for the vehicle. When I picked it up and drove away a couple of miles in, the check engine lit up once again. I brought it back the following day. The second incidence was a "faulty battery charger." I was told by Daniel that I would have to pay $3200 to get it repaired. I myself had to call my warranty insurance to see if it was covered and indeed it was. I have not had to do this myself previously. All the representatives I had formerly worked with were great. So I move forward with getting my car's "battery charger replaced." I leave with a loaner vehicle and then when it was "fixed," I pick it up, drive off, and a couple of days later, the check engine light comes on AGAIN. I bring it back to Audi, they rediagnose it, oops its a "faulty battery charger." The new battery charger is ordered and it takes about a couple weeks for it to arrive. Thank goodness a loaner vehicle was available. So again after about 3-4 weeks, my car is "fixed." I drive off and two. days later, THE CHECK ENGINE LIGHT comes on again... I have to. bring it in 12/6/22 just so I can get a loaner vehicle. Did I mention? Another issue I also encountered after picking up my vehicle this most recent trip to audi was having to pay a "cleaning fee" for "excessive dog hair." I did not agree with this decision. It is not reasonable. I thought the car was not "excessively dirty with dog hair." First of all, I was NOT INFORMED that I had to return the car clean. I would have otherwise returned it clean if I was informed that I would incur a $150 charge. Why. would I pay $150 IF I KNEW. I was only informed to RETURN the car with the same amount of gas that I left with. I am tired of being told that it is a faulty battery charger. It is a waste of my time having to return to the dealership. And if I am going to keep being charged $150 for returning my car with something as mediocre like dog hair, it should be mentioned to the customer that it "should be returned clean." More

I had a bad experience when I tried to buy my A4 Allroad in 2018. I had emailed and called in February to ask if you have one (I wanted that one because of the good review in Consumer Reports). I was told in 2018. I had emailed and called in February to ask if you have one (I wanted that one because of the good review in Consumer Reports). I was told someone would contact me when you had one. A follow-up email got no answer. I complained to Audi USA IN SEPTEMBER and all of a sudden you found me one (with most features I had asked for in February) within 2 days. The first service in 2020 went very well. When I made an appointment for the passenger seat recall in February 2022, I was told in service that the appointment was for several days „ to be in line“ for the repair, but no loaner was available. No one had told me that when I made the appointment. As I needed my car, I drove home again. On several follow-up calls I was told that the parts were not in; someone would contact me when they were. No one did. I called several times, only to be told the parts were not in yet. I managed to talk with Scott Kealy, who explained that part delivery was spotty because of Covid delivery delays. I finally wrote an angry email, complaining about the lack of communication and threatening to call Audi USA complaint again. Finally, (after 8 months from getting the recall notice) I got the October appointment with a promise of a loaner. The repair plus oil change took 4 days! I do not consider my service experience a good one. Your communications and response need some serious overhaul. More