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2,342 Reviews of Audi San Diego - Service Center
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May 07, 2020
My experience at Audi San Diego was great. I came in to purchase a towing hitch and have it installed. The service consultant, Jerald Camacho, was excellent. He was able to get me a great price on the hitc purchase a towing hitch and have it installed. The service consultant, Jerald Camacho, was excellent. He was able to get me a great price on the hitch plus hitch accessories. He also set me up with a loaner. The install was great except for a scratch that occurred on the lower part of the bumper cover which blemished the paint. Jerald said they would make it right. More
by ULYSAMILO
Verified CustomerEmployees Worked With
Jerald Camacho
May 07, 2020
Time after time, Audi continues to exceed my expectations. I cannot emphasize enough the value of exceptional customer service, which is exemplified by all staff and especially Mr. Brett Gompell expectations. I cannot emphasize enough the value of exceptional customer service, which is exemplified by all staff and especially Mr. Brett Gompell. I am a busy physician and an even busier mom, so the extra steps they take in making sure I am well taken care of when servicing my vehicle makes all the difference. Although I do love my Audi Q7, the main thing that will keep me coming back to purchase the next one is primarily because of the consistently remarkable customer service experienced. More
by CRISTINAGORDON
May 07, 2020
2013 S5 Repairs Brought in for check engine light. Replaced intake manifold, but did not have a recurrence of high engine temp that I had also experienced. On way h Brought in for check engine light. Replaced intake manifold, but did not have a recurrence of high engine temp that I had also experienced. On way home, engine temp went high again. Brought right back and tech verified bad thermostat while engine was still hot. Replaced that too. Work was done promptly. Very accommodating on arranging Lyft transportation and loaners. It's a pleasure to work with service advisor Brett Van Gompel. Higher repair prices are to be expected for German cars. More
by dlazar1
Employees Worked With
Brett Van Gompel
May 07, 2020
Audi San Diego has always been very responsive to my needs. Scheduling service with them is easy and seamless and the communication with the service staff is always timely and helpful. In particular, Ge needs. Scheduling service with them is easy and seamless and the communication with the service staff is always timely and helpful. In particular, George Gushulak has always been awesome! More
by HUGOBAR855
Employees Worked With
May 06, 2020
Great people, great service. They deserve 10 stars. I moved to Phoenix but still coming here for service. Best team ever. Highly recommended to any one looking for quality moved to Phoenix but still coming here for service. Best team ever. Highly recommended to any one looking for quality More
by CENK0
Employees Worked With
May 05, 2020
AWESOME SERVICE AS USUAL!! Every time I come in for service I have an outstanding experience. The staff as well as the service that is provided is always excellent! Every time I come in for service I have an outstanding experience. The staff as well as the service that is provided is always excellent! More
by LENOREMGREGORY
May 04, 2020
Everything was great! However I was a little disappointed when my car was returned and it was not cleaned. In the past they have cleaned my car at my annual service. when my car was returned and it was not cleaned. In the past they have cleaned my car at my annual service. More
by ALEXANDRA
Employees Worked With
May 04, 2020
These guys are totally disorganized The service guys obviously had good intentions but they didn't pick up my car when scheduled, couldn't tell me where the pickup was or when they would The service guys obviously had good intentions but they didn't pick up my car when scheduled, couldn't tell me where the pickup was or when they would pick up, finally did pick up, and then I got a call an hour later telling me they were coming to pick up my car. Totally terrible start to the process in the 4th week of COVID-19. Then they recommended all new tires after 14k miles. I'm no expert, but seems wrong. The car was returned unwashed. They claimed it was "sterilized" but how is that possible when it's literally unchanged in cleanliness from when it was picked up. I'm not thrilled I bought the service package because I'm stuck with these guys, but if I could take my car somewhere else I certainly would. More
by NROSEBUSINESS
Employees Worked With
May 04, 2020
Overall great care by George and the team! Pretty much everything was great! We worked with George Gushulak who was on the ball and super helpful, very good to work with. He noticed it was due Pretty much everything was great! We worked with George Gushulak who was on the ball and super helpful, very good to work with. He noticed it was due a service so we got this done at the same time as the repair and also had a couple of tires replaced. Only constructive feedback I have is when our car was returned it had not been cleaned which we thought it may have been given all the work we ended up getting done. More
by MARK.MURTAGH
Employees Worked With
May 03, 2020
First off, my service was over 2 months ago. Why has it taken so long to solicit feedback? Secondly, the service was for a noise in my backseat, they kept it for at least 4 days, and the only thing I think taken so long to solicit feedback? Secondly, the service was for a noise in my backseat, they kept it for at least 4 days, and the only thing I think they did was wash the car. The seat still rattles, and when I moved the seat to investigate further, grocery bags and other things were just as I had left them making it obvious they didn’t do any work on it ... Even after riding with a technician that acknowledged the noise and understood where it was coming from. Although Brett and team were very nice, I’m very disappointed. More
by MMADSEN79
Employees Worked With
Brett Van Gompel
