Audi San Diego - Service Center

Audi San Diego Service I was happy that there was a pickup/delivery service. Unfortunately the pick was 1 1/2 after the scheduled time- no courtesy call to let me know it wo I was happy that there was a pickup/delivery service. Unfortunately the pick was 1 1/2 after the scheduled time- no courtesy call to let me know it would be a late pickup. The service advisor called later that day and asked if next day delivery was ok-it was. Unfortunately, it took an additional day to get my car- again, no courtesy call to let me know of the additional delay. I had routine service done. No measurement was (or provided to me) for any service done. For instance, how much life is left in my break pads? How worn were they? I only got a checklist saying all the things were accomplished. Overall, I think the service is way overpriced. The service representative is very nice and pleasant to deal with. I was going to be charged for a tire rotation that did not happen and he quickly removed the charge. More

I had an amazing experience. Nacho was very active and kept me informed throughout the entire process. Since I have purchased the car I have had minor repairs but can trust nacho will do what he can to he kept me informed throughout the entire process. Since I have purchased the car I have had minor repairs but can trust nacho will do what he can to help me. More

Great staff! Nacho was very communicative throughout the entire process. They were able to address my issue very quickly. I was in and out quickly and was able to enjoy the rest of my day. Thank you! entire process. They were able to address my issue very quickly. I was in and out quickly and was able to enjoy the rest of my day. Thank you! More

gentleman who rcvd’ me when I drove in for vehicle gentleman who rcvd’ me when I drove in for vehicle service was great. Also, the technician at counter was very courteous ,knowledgeable and attentiv gentleman who rcvd’ me when I drove in for vehicle service was great. Also, the technician at counter was very courteous ,knowledgeable and attentive to everything I pointed out to him. More

My appointment was made by phone speaking with Nacho who was very helpful and accommodating in arranging the servicing of our vehicle. Once on site George took charge of getting our vehicle checked in. Ge was very helpful and accommodating in arranging the servicing of our vehicle. Once on site George took charge of getting our vehicle checked in. George was sure to follow all safety precautions, following all COVID-19 guidelines. He made me aware of the disinfecting process for the vehicle, which I opted for. I was assured the process would not harm the interior of the vehicle (which was correct). Nacho kept me informed during servicing and the vehicle was ready the same day it was serviced (there was the possibility it may not be ready until the next day). I was very pleased with how I was treated and for the call communication from Nacho. More

Damion was awesome! On top of everything. Followed up with phone calls. Kept us appraised at all times. Excellent, excellent service rep! Car was serviced appropriately. with phone calls. Kept us appraised at all times. Excellent, excellent service rep! Car was serviced appropriately. More

Yesss George is fantastic. Oops to use the 2020 language Amazing!!!We have 2) Q7’s very happy thnx again On road trip with new one now Amazing!!!We have 2) Q7’s very happy thnx again On road trip with new one now More

The Service Dept. , Damion always very helpful. They make it worth my time to have my car serviced where I purchased it. Please keep up the great work. Thanks. it worth my time to have my car serviced where I purchased it. Please keep up the great work. Thanks. More

Great job by Damien Burton in addressing the recall on my Audi Etron. Efficient, friendly, and prompt. He did a great job. Good work! Cheers. Audi Etron. Efficient, friendly, and prompt. He did a great job. Good work! Cheers. More

Service Took car in for 40000 mile service, had to call late in afternoon to see if vehicle was done, finally received a text need to keep for next day. I did Took car in for 40000 mile service, had to call late in afternoon to see if vehicle was done, finally received a text need to keep for next day. I did get a text the following day that work was completed. When I picked up the car the work wasn't explained to me, my service adviser was busy on the phone. Was taken out to the car by another advisor and given my key, he did pull it out to make it easier to get in and leave. Normally the car is washed when picked up, it wasn't and with the claims of sanitation in advertisements I was disappointed. More