Audi San Diego - Service Center

The sales process is good no issues. They do a good job. I bought a 2018 Q5. The service over the years have drastically declined. They are all nice to talk to at the dealership. Follow They do a good job. I bought a 2018 Q5. The service over the years have drastically declined. They are all nice to talk to at the dealership. Follow up is terrible. The car itself for a high end car is dissapointing. I have hardly 25k miles till now. I have the Audi care package from the same dealership and I take it every year from maintainence. Once the 4 yr passed irrespective of mileage slowly things start falling apart. First the MMI , the engine mount, tires. For a city driven garage kept car with around 5k miles a year this is not acceptable and the follow up is terrible. More

George is always a trusted advisor. He is very communicative and helpful and always trying to do what's best for the customer. He is very communicative and helpful and always trying to do what's best for the customer. More

Excellent customer service throughout the sales process and later in the service department with Trudy Hofstetter, Service Advisor. The dealership has excellent procedures and systems in place and Trudy w and later in the service department with Trudy Hofstetter, Service Advisor. The dealership has excellent procedures and systems in place and Trudy was outstanding. More

Always consistent with the most upholding customer experience and satisfaction! Couldn’t ask for more!! experience and satisfaction! Couldn’t ask for more!! More

Due to on-going construction and my first time at this dealership, signage was appropriate to direct me into the service area. I was greeted by staff and informed them of my appointment and was acknowled dealership, signage was appropriate to direct me into the service area. I was greeted by staff and informed them of my appointment and was acknowledged and was escorted to the service desk to complete the paperwork. I inquired about a work space, and the sales area had a nice area for me to check work emails and communicate with my staff. The snacks and coffee were also available. Since the workspace was in another building, Jennifer, who was my service advisor, was in constant contact (via text) regarding the servicing of my 2022 Q3. I was also sent a video on the work that was performed on my vehicle (via text). The 10k service was completed in a little over an hour. The check out process was seamless and all services that were performed were explained to me. I look forward to having my Q3 serviced again at Audi San Diego (especially when the renovations are completed!). Thank you Jennifer!! More

The service department, Service Writer, George Gushulak is always oustanding at his customer relations and proper vehicle service. is always oustanding at his customer relations and proper vehicle service. More

Knowledgeable advisor in Nacho Mireles, He is honest and prompt. He always makes sure I have a ride if I need one. 5 stars. prompt. He always makes sure I have a ride if I need one. 5 stars. More

Easy to get service appointments, very efficient and very friendly. Really enjoyed my experience at Audi San Diego. friendly. Really enjoyed my experience at Audi San Diego. More

The staff was friendly and welcoming. They were attentive and responded quickly to my questions. They were attentive and responded quickly to my questions. More