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2,342 Reviews of Audi San Diego - Service Center
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June 21, 2020
Thank you to both Manny and Damien for your great customer service to ensure that our call Audi SUV was repair thank you much awesome. customer service to ensure that our call Audi SUV was repair thank you much awesome. More
by ARNESSA33
Verified CustomerEmployees Worked With
Manny Gastelum, Damien Burton
June 17, 2020
Cheerful and efficient I always have a terrific experience at this dealership. They are friendly, efficient, and thoughtful. I was in and out very quickly despite the strain I always have a terrific experience at this dealership. They are friendly, efficient, and thoughtful. I was in and out very quickly despite the strain created on all procedures by the pandemic. More
by Laura M
Employees Worked With
June 16, 2020
perfect Anthony kept me informed from start and hit all scheduled as promised. the office was clean and organized. this is the 3rd Audi I have bought from Aud Anthony kept me informed from start and hit all scheduled as promised. the office was clean and organized. this is the 3rd Audi I have bought from Audi of San Diego and will not have my Audi serviced any place else. More
by BILBREY
Employees Worked With
Anthony
June 16, 2020
Damien has been our service manager for the past (almost) 6 years. We have always appreciated his impeccable service- this last service was started with another service manager, and although the service was 6 years. We have always appreciated his impeccable service- this last service was started with another service manager, and although the service was satisfactory, the contrast couldn’t have been more stark. I really can’t say how top-notch and exceptional Damien is a service manager. He goes out of his way to make you feel the warmest welcome possible, he provides incredible clarity about the service and will spend an extraordinary amount of time to provide you with clarity about your service or repair and the necessity or optionality of the service, and the specific particulars. More than all of this, he is a genuinely wonderful person and the advice you get is the same as if you were his family. We are moving out of San Diego and it is so unfortunate for us that we won’t have his help in the future, Damien is a crown jewel in the Audi family. I could not recommend him more highly. I am immensely grateful for his service over the years with our vehicles. More
by ANDREASONI8
Employees Worked With
Damien Burton
June 16, 2020
The show room is clean & modern. The services are great. The salesperson that sold the car to me is awesome. The purchase price that I got is fantastic. I would put Audi of San Diego at the top of the li The salesperson that sold the car to me is awesome. The purchase price that I got is fantastic. I would put Audi of San Diego at the top of the list for my next car purchase & would recommend it to my family & friends. More
by MTJHAN88
June 15, 2020
Still have not corrected the problem w/the starting issue Q 5 would intermittently not start, was told it was starter by another foreign car repair, had it replaced, was not the starter. We replaced the batte Q 5 would intermittently not start, was told it was starter by another foreign car repair, had it replaced, was not the starter. We replaced the battery with the recommended replacement battery worked fine for about 3-4 months. Than same issue , would only click, starter would not engage. Brought the car to Audi San Diego, was told battery was good .....than they said need a special AUDI battery programed for the car $960.00! told them from internet research problem was a loose wire. Installed new battery, picked up car came home, next day car would not start, towed car back to dealer, few days later, was informed that they did not connect the alternator, that was the problem, came back to dealer, car wouldn't start at the dealer. Approx. week later was told was a pinched wire car was fixed, two days later car would not start again, wiggled the battery cables and car started, believe the problem is the battery cabling....or cellonide. Have not been back. PS understand with covid 19 they may have not been to full force but this has not be fun . More
by DAVID@STANSIGN.COM
Employees Worked With
June 15, 2020
I waited a little bit before being helped when checking in and checking out but service was great like always. I like the video I got regarding my car! in and checking out but service was great like always. I like the video I got regarding my car! More
by BIBISPRIETO
Employees Worked With
Manny Gastelum
June 15, 2020
My experience at Audi San Diego was impressive. It was easy to make an appointment and the service I received from drop off to pick up was on point. easy to make an appointment and the service I received from drop off to pick up was on point. More
by THERESAMLOWRY
Employees Worked With
Jerald Camacho
June 15, 2020
Experience at Audi San Diego I had a good experience while having my car serviced. The representative that served me did an exceptional job. Everything was done in a timely and pr I had a good experience while having my car serviced. The representative that served me did an exceptional job. Everything was done in a timely and professional manor. More
by RUINSOFK
Employees Worked With
Jerald Camacho
June 13, 2020
consistently disappointing The dealership/service center on MiraMar Road in San Diego fails to satisfy in both sales and service. After three years of using this dealership I fi The dealership/service center on MiraMar Road in San Diego fails to satisfy in both sales and service. After three years of using this dealership I find the leadership and/or practices used in the service department to be oddly below average. Even with an appointment service curstomers frequently wait for 30-45 min to drop off their car. I think the method used to process in-coming service customers is inefficient and the department probably also lacks effective leadership to implement improvement. Compared to the service at San Diego Mercedes, this Audi service department is pitiful. Likewise, sales is also lacking in good customer service. For example when I picked up my new etron , the battery was not charged. Why would I buy a vehicle with an electric option if I didn't want to use it? When I asked I was told the charging station is on the "other side" of the building and thus inconvenient for sales to use. The representatives were also poorly informed in general about the etron and gave incorrect information about charging. In fact, I returned later to the dealership to give them a lesson in how to charge the vehicle. Audi makes a quality car but if you buy, lease, or service one I suggest trying another dealership. I am glad I don't have to use this dealership anymore. More
by Etron owner
