Audi San Diego - Service Center

Polar aspects You get someone great like Fernando in sales who is very personable and seems genuine with people --- to someone who gives empty compliments like Yvon You get someone great like Fernando in sales who is very personable and seems genuine with people --- to someone who gives empty compliments like Yvonne... Things like " you'll look so great in that car ... it's the hottest car" this is a disgusting tactic when you haven't even met me or assessed me in the car yet - lame and irritating. Comes off untrustworthy. Service needs revamping. The Better Business Bureau indicates most concerns from this Audi dealership are from service. With fairly new management, it still falls short in my experience. No communication to customer. I made an appointment weeks ahead with Brandon German. Parts were in facility. I was promised expectations of the car being ready after 4 hours. 8 hours later, I'm just now being told that there is a delay and that they are still looking for the part they should have had. This communication was via email... very impersonal and delayed. I'm already pulled into the dealership at this point . Ridiculous . I will be honest and say that when I spoke to Scott, they were able to acutely work on my vehicle , which was then ready another hour later, however, not completely finished and still needing work which I am hesitant to scheduling. If you want your patience tested, this is a good place. A customer should not be the one taking initiative for follow up. Especially at a reputable and respected establishment. Business needs addressing as well. Don't bother calling, you will only end up with the front desk and voice mails each time. After 2 months of communication and requests for a call back, I am still waiting from Karla and Rosalina to call back. Responding at a Glacial pace is the consistent factor in the whole place. With all of this, I am still enamoured with Audi. It's sophistication , it's refinement , it's prestigiously perceived, and a lot more I would ever want in a vehicle. This is my 2nd purchase in the brand with plans for loyal longevity and future purchases. I would hate for experiences like these to tarnish the brand. My wish is for Audi SD to align better with customer's needs and to stop giving false impressions of grandeur. Every customer is important. More

Great service! I can't remember if it was Amanda or Lindsay who greeted me, but she was prompt! She came out to greet me as soon as she saw me park! I'm so sorry I c I can't remember if it was Amanda or Lindsay who greeted me, but she was prompt! She came out to greet me as soon as she saw me park! I'm so sorry I can't remember exactly who she was. Joshua took care of getting all the paperwork prepped for the work that had to be done. I've had Joshua help me in the past and had always been very helpful and polite. Never had a bad experience with him. He's absolutely great at what he does! George was the one who informed me once my car was ready. He had a cheerful attitude and great hand shake! :) Thanks everyone for another great service! More

Amazing Customer Care I bought my 2013 CPO S7 from a different Audi dealership, but Audi San Diego has been the best dealership for service that I have experienced. My tech I bought my 2013 CPO S7 from a different Audi dealership, but Audi San Diego has been the best dealership for service that I have experienced. My technician Derrick was truly impressive in his attention to detail in correcting annoying interior rattles. When you purchase a high-end vehicle you expect everything to be high-end, unfortunately with a previous owner and California roads somethings are going to have wear and tear. I truly appreciate the level of customer care and service Audi San Diego provides. Highly recommend. More

Great Experience! Audi is where it's at. They do a great job on all their cars, everyone there is always friendly and helpful, plus they probably have the best waiting Audi is where it's at. They do a great job on all their cars, everyone there is always friendly and helpful, plus they probably have the best waiting room I've ever seen (fully stocked with snacks, cold drinks, one of those new coffee machines, an HD TV, outlets for any plug ins, a charging station for your smart phones and an outside patio where I can smoke cigarettes). It couldn't be any better! More

Great experience with Audi San Diego! Amazing cars. Excellent customer service. BesT service/maintenance center. Hassle free deal/business. On point. They exceeded my expectations! You ca Amazing cars. Excellent customer service. BesT service/maintenance center. Hassle free deal/business. On point. They exceeded my expectations! You can never go wrong with Audi. More

Great Experience and Service I received great service from the team at AUDI San Diego. Julio Torres and Scott Kealy did a great job assisting me. I was even given my choice of ser I received great service from the team at AUDI San Diego. Julio Torres and Scott Kealy did a great job assisting me. I was even given my choice of service car to drive while my 2013 Q5 remained at the shop for the day. Best part was that the parts were still under warranty and I had no charges. More

Worst customer service Arrived to drop of my car at 6:59am, walked in the door and was greeted with "we do not open for another minute". I turned and walked back out the Arrived to drop of my car at 6:59am, walked in the door and was greeted with "we do not open for another minute". I turned and walked back out the door and waited for 30 whole seconds before they would speak with me. My appointment was for 7:30am so I figured that a basic service would be complete by lunch time, but by 12:30pm I had received no call, so I called. The service writer I spoke with took my name and number and was suppose to pass to my service writer George, but yet again no call. At 1:30 I called and was finally able to speak with George only to have him try and razzle dazzle me with his excuses as to why my car was not ready. He also asked what completion time I was promised by the person checking me in, funny thing was it was him who checked me in and he never gave me a time. I was eventually given a completion time of 2:30pm, and specifically asked if I could pick the car up at 2:30 and was told yes. 2:22pm I was on the free way about a 2 miles from the dealership when I was called by George to tell me my car would not be ready because of a fault and a brake light that was out. At this point I knew that my car had not been touched until late afternoon the brake light had been out for a month and gives a warning every time you start the car. I know Audi has great service technicians and they would not miss that. As far as work done it seems the technician did his job well. The service writers need a lesson on how to treat customers and to be up front and honest about what is going on. For a first experience with Audi San Diego service department I am extremely disappointed. More

Used to always get taken care of.. Now, not so much I guess if you don't have a top of the line 2015 model, the level of service you get drops off, quickly. Was told they wouldn't be able to offer a re I guess if you don't have a top of the line 2015 model, the level of service you get drops off, quickly. Was told they wouldn't be able to offer a replacement rental even though the part I came in to have replaced was due to an AUDI RECALL! Had to use Uber to get home and wasn't offered any compensation, thanks guys! 100 to 1 says if I had a 2015 model and not an old '06 A4 they'd have found a way to get me home... Oh by the way, they did a diagnosis (that George tried to charge me for initially which I turned down, which they ended up doing anyways so they could quote me on repairs) that ended up being over 7K in repairs, I had everything fixed at Lusti Motors for $1,200. Will never step foot in this place again, what a joke. More

Awesome service I just want to say that George took care of me. He was always positive and attentive to taking care of my Q7.. Thank you again for the awesome custom I just want to say that George took care of me. He was always positive and attentive to taking care of my Q7.. Thank you again for the awesome customer service.. More

Warranty service excels! I've had two recent service appointments ... which could be annoying when those darn indicator lights come on, However, both times Josh Chamberland wa I've had two recent service appointments ... which could be annoying when those darn indicator lights come on, However, both times Josh Chamberland was patient and thorough with an explaination. They even did a couple of extras. The service deparmtnet makes it as convenient as possible which results in an amazing experience. More