Audi San Diego - Service Center

Great Customer Service Brought my car in for service on an issue that my general mechanic stated would be covered by my warranty. He did the leg work calling to find that ou Brought my car in for service on an issue that my general mechanic stated would be covered by my warranty. He did the leg work calling to find that out and sent me over to Audi. After a few hesitant calls in to the service desk area (the receptionist couldn't get me a clear answer that someone was available to review my situation), I became doubtful that my experience would be any better in person. She finally said to come in and and speak with Damien. Well, Damien was exceptional! He alleviated our worries, ensured he would take care of the service from beginning to end, and was an overall professional. He had a great demeanor, smiled and was courteous. He reviewed the process and explained what we should expect from the service including what he planned to do to go above and beyond to relieve our worry on the car. He kept us up to date as the car had to stay with their department while parts were ordered and tests were done to ensure it was in great working order. He gave us a detailed report of what was being done and what had been done. And when it was time to pick up, he reviewed everything again to our understanding. We have a trusted mechanic because of all the bad experiences we've had at dealerships over the years but Damien made us believe that this Audi service department had our best interest as their concern, too. Thank you, Damien! More

Great customer service. Had my car towed in for a bad injector. Manny helped me the whole time and stayed in contact with me and let me know everything. Manny even worked wit Had my car towed in for a bad injector. Manny helped me the whole time and stayed in contact with me and let me know everything. Manny even worked with my schedule for loaner return which is a big plus since I work long hours. More

First time receiving service in my Q7 The absolute best service in received at any dealership. Tlfrom the time I called to make the appointment, to checking in, receiving a loaner car, The absolute best service in received at any dealership. Tlfrom the time I called to make the appointment, to checking in, receiving a loaner car, and then checking out, there was not One instance that wasn't first class. Thank you. More

Brett is Awesome! I purchased my re-certified 2015 and brought it in for 15K service, Great pleasure dealing with your staff. Brett answered all my concerns in a nut s I purchased my re-certified 2015 and brought it in for 15K service, Great pleasure dealing with your staff. Brett answered all my concerns in a nut shell. More

George Gushulak--- Wanted to take a second to write a review on George. My experience with George was nothing short of exceptional and truly appreciate his service and Wanted to take a second to write a review on George. My experience with George was nothing short of exceptional and truly appreciate his service and attention to detail. It seemed like every customer that walked in knew who he was, and he knew who they were, whether or not he actually did. If all services were set at the standard that George provides, auto servicing would be a much more pleasant experience. Thank you for taking care of my vehicle and thank you to George. I will specifically request George for all future services. -James Garfield More

15k Service for my A3 Went in to get my 15k service, Manny was friendly and professional. Despite being super busy, they manage to get my car done. Also, service tech by th Went in to get my 15k service, Manny was friendly and professional. Despite being super busy, they manage to get my car done. Also, service tech by the name is Jose managed to fix a part of my paint that was damaged that I had not notice! Made it look like new again. Will be coming in to have my car detailed. Strongly Recommend! More

Some staff very helpful It took longer than what I expected. The specialist Manny was helping me, but when I asked for more options he wasn't able to help me. Also, the day I It took longer than what I expected. The specialist Manny was helping me, but when I asked for more options he wasn't able to help me. Also, the day I was waiting for my car, he said that it was going to take about 1 hour. I was waiting in the lounge for almost 2 hours and he did not go and told me that something was wrong. I had to go and asked him instead. In the other hand, I talked about the same issue with the technician Derek, he was very helpful, and gave me a bunch of different options. The few times I interact with other staff, they were very friendly. More

Brett is Amazing as always As always when I take my car in for service Brett is always there to accomadate my needs. And always with a smile, you can tell he enjoys his job. Tha As always when I take my car in for service Brett is always there to accomadate my needs. And always with a smile, you can tell he enjoys his job. Thanks again Brett. More

what a great experience at Audi San Diego! My next lease will definitely be an Audi again simply because the great experience that I've had with Audi San Diego! I've had many "luxury" cars but My next lease will definitely be an Audi again simply because the great experience that I've had with Audi San Diego! I've had many "luxury" cars but never had such great customer service as I did with Audi. A shout out to Damian. You're awesome! Keep up the great work! Thank you!! More

Another Awesome experience at Audi San Diego Service Depart I set an appointment and was 45 minutes late to my own appointment but I was accommodated (on a Saturday) and given head of the service line privilege I set an appointment and was 45 minutes late to my own appointment but I was accommodated (on a Saturday) and given head of the service line privileges as a waiter (a guest that chooses to wait on their service at the dealership instead of requesting an awesome and very tempting courtesy vehicle (they always make the courtesy vehicle the current year so if your car is an older model --- it sells itself to you) . So I waited for my 45,000 mile service to be finished and I was in and out of there in like an 1 1/2 tops!!! Damien Burton my service advisor took care of me!! Thanks bro!! More