Audi San Diego - Service Center

Excellent Audi San Diego was great. Damien was very helpful and made sure that I was informed throughout the whole process. It was quick and an easy process. Audi San Diego was great. Damien was very helpful and made sure that I was informed throughout the whole process. It was quick and an easy process. More

Staff are nice and friendly. However, haven’t had a lot of success as it relates to repairs in the past: the work is usually good, however, have been charged for work under warranty, notified of potential of success as it relates to repairs in the past: the work is usually good, however, have been charged for work under warranty, notified of potential mechanical issue(s) that are a result of residue from previous repair, etc. More

Rarely live up to my Audi brand expectations I purchased a car here in 2015 and was a customer prior to that as well. While the facility is beautiful and artistic, the service department has neve I purchased a car here in 2015 and was a customer prior to that as well. While the facility is beautiful and artistic, the service department has never exceeded my expectations. I don't recall my car ever being done before they told me it would be ready, and many times my car has sat for hours ready for pickup because they didn't notify me it was ready. As a customer looking from the outside, it appears to me that the service department is overloaded and too busy to provide really thoughtful service. Most recently, we called ahead to schedule a recall repair on my Q5 TDi. We made sure to confirm *with certainty* that they had the parts in stock necessary to perform this less common repair. My wife was told over the phone that they had the parts and we decided to schedule the service for the next day. Despite their promises, and despite our urgency to get the vehicle back when promised, the repair couldn't be performed because the parts were, in fact, not in stock. 2 days later, we picked the car back up without the fix. I will likely give Audi Escondido my business next time around. More

Good, quick service I took my Q5 in for a quick fix to the license plate frame. The clip for the screws had come loose and the frame needed to be replaced. The service I took my Q5 in for a quick fix to the license plate frame. The clip for the screws had come loose and the frame needed to be replaced. The service was done while I waited and while the car was in the shop they checked all the fluids and the tire pressure. I was back on the road in about 60 minutes. More

Great service as usual. Just wouldn't recommend getting the 'three for one' protection plan since I took it in for a simple tire repair and ended up having to buy new set of Just wouldn't recommend getting the 'three for one' protection plan since I took it in for a simple tire repair and ended up having to buy new set of tires because the service contract wouldn't cover it. More

Fast and easy process! They really treat you like family! Very satisfied with my purchase.. they even followed up with me the following day to make sure I knew where to go if I had any questions! Very satisfied with my purchase.. they even followed up with me the following day to make sure I knew where to go if I had any questions! More

Highly recommend Manny totake care of all your service needs! Brent in sales took care of my Audi App needs! Thank you Team Audi! Much appreciated needs! Brent in sales took care of my Audi App needs! Thank you Team Audi! Much appreciated More

Despite the fact of the pandemic, Everyone was friendly and still respectful of the distancing. The service was great and they even took the time to sanitize the interior. Thank you. and still respectful of the distancing. The service was great and they even took the time to sanitize the interior. Thank you. More

immediate service An indicator light appeared that required immediate attention and I was able to make an appointment the next morning to resolve it which was wonderful An indicator light appeared that required immediate attention and I was able to make an appointment the next morning to resolve it which was wonderful. More

Great experience Jerald was very pleasant from the moment I got to the service center. He was very cheerful and motivated to help me with any questions I had for him r Jerald was very pleasant from the moment I got to the service center. He was very cheerful and motivated to help me with any questions I had for him regarding my car. He is a very nice employee whose attitude was nothing but positive. This is what good customer service looks like and should be mimicked as so. More