Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,341 Reviews of Audi San Diego - Service Center
Sort by
February 17, 2024
Excellent customer service from the moment my vehicle entered service with my service advisor Daniel, Isaiah whom I checked out my loaner car till my car was ready for pick up. entered service with my service advisor Daniel, Isaiah whom I checked out my loaner car till my car was ready for pick up. More
by nicklisa1992
Employees Worked With
January 14, 2024
Excellent service department. Mr. Robert Mendoza treated us very professionally and provided fast service for us. Mr. Robert Mendoza treated us very professionally and provided fast service for us. More
by Cmduarte66
Employees Worked With
January 14, 2024
I purchased my 2018 Audi Q3 from Raul at AUDI SAN DIEGO, Miramar Rd, and have continued to get excellent service there since 2019. Nacho, my service adviser, is professional, informative, and friendly. Alw Miramar Rd, and have continued to get excellent service there since 2019. Nacho, my service adviser, is professional, informative, and friendly. Always takes the time to explain any repairs/issues with my car, and calls to insure my warranty will cover costs. Appreciate his communications throughout the process, and like that they send you a video detailing the car checkup. Nacho also arranges a Lyft ride for me when needed. This level of great service by Nacho and the Audi repair shop is what keeps me coming back to AUDI SAN DIEGO. More
by jamiehayes224
Employees Worked With
December 22, 2023
Many points for failure. - Tried to charge $250 to diagnose adaptive cruise control issue before determining if repairs are covered under warranty - this amounts to pressur - Tried to charge $250 to diagnose adaptive cruise control issue before determining if repairs are covered under warranty - this amounts to pressuring customers to not use warranty. - Tried to charge extra $250 for brake flush when I was told (and I asked to clarify) on multiple occasions that the $638 I was quoted was the final price for 60k miles maintenance. - Did not give $50 discount for tires as promised verbally. - Took over ~ 40 minutes to locate car after I paid ONLY AFTER I FOUND THE CAR MYSELF on the lot right in front of service driveway. I was told they were looking for my car at various charging stations but it was never charged as promised. - Car wash did not clean interior at all, unlike previous experiences. More
by blah
Employees Worked With
November 29, 2023
The staff plus the technicians have been welcoming and respectful towards their clients. And they did it again. I always go to Logan because there's a sense of ease and peace of mind that the car's concer respectful towards their clients. And they did it again. I always go to Logan because there's a sense of ease and peace of mind that the car's concern will be taken care of. He is well acquainted with me especially when it comes to follow-ups and answering my questions. Let's not forget the clean and fully charged car before he hands me back the key fob. He and his team seem to take care of my car the way I would. Logan amd his team must be given a pay increase and promotion. I gained confidence of purchasing a new vehicle from Audi San Diego Miramar Rd, therefore, has future business with me because of Logan and his team More
by xa
Employees Worked With
November 23, 2023
Upon checking in our service advisor, Gustavo Ponce, ensured that the problem we were having with our vehicle was properly documented. Though there weren’t any loaner vehicles available at the time that ensured that the problem we were having with our vehicle was properly documented. Though there weren’t any loaner vehicles available at the time that we scheduled our appointment, Gustavo was able to secure one for us. Once the problem was diagnosed and confirmed, Gustavo contacted us and let us know the possible day of completion. When our vehicle was completed, sent me a text. Upon picking up the vehicle, my wife found it clean inside and out! Thank you Gustavo and the SD Audi Team for the great service! More
by CDMORGAN1192
Employees Worked With
Gustavo Ponce
November 21, 2023
Friendly service adviser. Estimated for a major service was a fully day. They my car done that afternoon. Estimated for a major service was a fully day. They my car done that afternoon. More
by stan748
Employees Worked With
November 13, 2023
I have purchased and serviced my cars at San Diego Audi for years and the positive experience I consistently have keeps me loyal! for years and the positive experience I consistently have keeps me loyal! More
by MKW
Employees Worked With
November 12, 2023
Jennifer is the service expert on my car. She had good communications with me before on things related and also helped me get my car service in the same day. I highly recommend her service. She had good communications with me before on things related and also helped me get my car service in the same day. I highly recommend her service. More
by David L
Employees Worked With
November 11, 2023
The sales process is good no issues. They do a good job. I bought a 2018 Q5. The service over the years have drastically declined. They are all nice to talk to at the dealership. Follow They do a good job. I bought a 2018 Q5. The service over the years have drastically declined. They are all nice to talk to at the dealership. Follow up is terrible. The car itself for a high end car is dissapointing. I have hardly 25k miles till now. I have the Audi care package from the same dealership and I take it every year from maintainence. Once the 4 yr passed irrespective of mileage slowly things start falling apart. First the MMI , the engine mount, tires. For a city driven garage kept car with around 5k miles a year this is not acceptable and the follow up is terrible. More
by raman
Employees Worked With
