Audi San Diego - Service Center

The quality of care in the service department is always an exceptional experience. They always take such good care of my car when it is being serviced and I get it back within a day or two. Jerald is alway an exceptional experience. They always take such good care of my car when it is being serviced and I get it back within a day or two. Jerald is always so helpful and very very Kind. Thank you Audi! More

Consistent Service Jerald Camacho was professional, very courteous and informative (even thru text updates). We're pleased that Audi San Diego is also notifying customer Jerald Camacho was professional, very courteous and informative (even thru text updates). We're pleased that Audi San Diego is also notifying customers about the sanitizing product, Transform, that was used in my Audi. I'm also glad that I have AudiCare! :-) More

Jerald Was Great Jerald gave great customer service. I felt Jerald was very honest with his assessment of my vehicle's needs and provided alternative solutions to what Jerald gave great customer service. I felt Jerald was very honest with his assessment of my vehicle's needs and provided alternative solutions to what would be an easy up-sale unnecessary fix which I appreciate. More

Always a great experience with the service deprtment. They get you in and out really quick, polite. Facility is very clean. Thank you for all you do! They get you in and out really quick, polite. Facility is very clean. Thank you for all you do! More

Professional service from start to finish At this dealership you can count on an exceptional and professional service. The whole process was easy from start to finish. Well organized dealershi At this dealership you can count on an exceptional and professional service. The whole process was easy from start to finish. Well organized dealership that values our time - check in and out was a breeze. Gorge E. Gushulak was very helpful. His pleasant attitude and knowledge was outstanding. Well deserved 5 stars! More

Worst service I had with audi The scheduling was easy. When I arrived I was asking if I could get a loaner car. I was told that I need to wait for loaner cars to be returned. I wou The scheduling was easy. When I arrived I was asking if I could get a loaner car. I was told that I need to wait for loaner cars to be returned. I would be the third on the waiting list. It will take between 15 and 45 min. If I want to wait for the car at the dealership it would be 90min to 2 hrs for the maintenance service. I was asking to get a loaner when it becomes available. I was spending 2 hrs in the waiting room without any update. Then my wife was asking at the service desk if we will get the loaner car or if our car would returned soon. We were told that there has been no loaner car returned and it is not predictable when one would be available. However our car was not serviced because we had asked for a loaner and would not be ready before the end of the day. They can offer us a ride with Lyft to our home but for the pickup we need to find our own transportation due to the distance of more than 30 miles. We had no.choice and agreed. After another 15 min we got into the Lyft and left the premise. While we were driving home I received a call that our loaner car is now available. We refused to turn back. In the afternoon I was waiting to get an update when the car would be ready for pickup. I was never receiving any updates. Finally I called at 4.45pm. I was told that the service will close at 5pm but they would finish the car and have it ready by 5.30pm. We drove to the service center and got the keys for the car at about 5.30. The car was not cleaned and we had to find it somewhere on the parking ground. I’m a audi customer since 2008. This was by far my worst service experience. More

Great Service by Jerald at Audi SD This being my first time owning a luxury car, I was a little nervous about getting my car serviced. Also, being during Covid, I was hesitant that the This being my first time owning a luxury car, I was a little nervous about getting my car serviced. Also, being during Covid, I was hesitant that the process would be more difficult. However, I easily made an appointment online, showed up at my arrival time and I was pleasantly surprised by the efficient and organized process. The man who took my information at the desk was very helpful and friendly. Jerald was my tech and he was very communicative through text and phone calls. When my car was done, he even offered to order me a Lyft to pick me up. I am proud to own an Audi and have my car serviced at their San Diego location! More

2 yr service I was charged $45 for tire rotation. For a high class Audi service center, I thought that was rather atypical. Most places it's free. I had indic I was charged $45 for tire rotation. For a high class Audi service center, I thought that was rather atypical. Most places it's free. I had indicated a slow oil leak. I was seeing oil drops on my garage floor. I informed Audi and I was assured that it was just some remnant oil leaking. Unfortunately, my garage now still shows drops - AFTER - the service. I will call Scott to set up an appointment for this. Thank you. More

30,000 required maintenance Very professional and explained what was exactly being completed on the vehicle. Friendly polite and was apologetic for length of time of service but Very professional and explained what was exactly being completed on the vehicle. Friendly polite and was apologetic for length of time of service but he explained at the beginning as to how long it would take. More

Would be 5 stars. I asked for them to look into my speaker system and they found an issue but instead of fixing it they had me come pick up the car and said to make another appointment. Not real happy speaker system and they found an issue but instead of fixing it they had me come pick up the car and said to make another appointment. Not real happy, now I have to waste another day bringing my car in and wasting my gas. More