Audi San Diego - Service Center

Switched to this dealership & very glad I did so. Thank you very much! Looking forward to my next service at Audi San Diego Thanks again! you very much! Looking forward to my next service at Audi San Diego Thanks again! More

Fantastic experience, feel very welcome! It was a true pleasure to interact with the staff at Audi. Early morning drop offs are my favorite. Met and worked with Damien today - he was friendly It was a true pleasure to interact with the staff at Audi. Early morning drop offs are my favorite. Met and worked with Damien today - he was friendly, professional, informative. More

Jerald and. Anthony are top notch professionals in their field. I had major repairs that needed to be done and they were very helpful in making the decision to repair or buy a new car. field. I had major repairs that needed to be done and they were very helpful in making the decision to repair or buy a new car. More

Service personnel unprofessional and experience was not satisfying. Kept the car for two days on a brand new 2019 etron with less than 2100 miles. Received letter in the mail from Audi indicating car neede satisfying. Kept the car for two days on a brand new 2019 etron with less than 2100 miles. Received letter in the mail from Audi indicating car needed a software update. Initial call to request appointment yielded no called back after speaking with service representative. 1 week after speaking with someone on the phone I called back and secured appointment. Brought in car for appointment at 1 pm and no one called to let me know status. Went to pick up car at 4:30 pm and service personnel told me they needed to keep for extra day. Car serviced by next day at 3:30 pm. Went to pickup car and no one explained details of the work. Several additional notes were made during initial consultation regarding car’s inability to charge fully, windshield wiper function, and license plate installation. Noticed when getting the car the charge was still not at capacity. Went and spoke to Nacho my service advisor and he said that’s the way it is with the electric. Upon returning to the car noticed fingerprints all over the driver side door, trim, and window. Went back to request Nacho to have someone clean and he gave me a cloth to clean myself. I brought the car in newly washed and got it back with finger prints and water spots on the entire hood. Appears to have been left outside over night. Lastly, upon picking up the car and waiting to speak to Nacho noticed him speaking to another service advisor. The second advisor noticed that I was waiting and communicated to Nacho to go ahead and service/take care of me first. Nacho told him no worries I’ll finish with you first and then take car of him (me, the customer). I waited patiently but annoyed that his colleague clearly told him that he would be back later so he can take care of the customer first. The most positive experience I received during my visit was the individual who welcomed me after parking and directed me into the service office. He was kind, generously opened the door and said someone will be right with you. The lyft rides were very helpful and prompt. I did request a loaner but was told no cars were available. I always considered Audi a top brand and the design simply amazing but my experience with the service department at Miramar did not match the quality that Audi is known for. More

The warning light, the reason for service wasn't The warning light, the reason for service wasn't corrected upon pick-up; and the total wait time could have been better. Manny was diligent to ensur The warning light, the reason for service wasn't corrected upon pick-up; and the total wait time could have been better. Manny was diligent to ensure the service was completed to my satisfaction. More

Great customer service Safe, fast and efficient. Service was good, received video of diagnosis; audio was not good but understood vehicle is in great shape. Honesty in servi Safe, fast and efficient. Service was good, received video of diagnosis; audio was not good but understood vehicle is in great shape. Honesty in service will always be appreciated since, as with a Doctor, you are at their mercy. More

My family all own Audi’s, we’ve all had bad experiences at the service dept at Miramar . Until we had Gerald Camacho as our advisor. He is truly all about customer care , he’s the only advisor we will take at the service dept at Miramar . Until we had Gerald Camacho as our advisor. He is truly all about customer care , he’s the only advisor we will take out vehicle in for service . He goes above and beyond to meet our expectations. We all purchase additional packages for service because of him. He truly cares about his clients. I trust him with all of my vehicle needs . More

Excellent service Besides being very happy with my Q5, every interaction I've had with the personnel at Audi San Diego's service department has been wonderful. I am al Besides being very happy with my Q5, every interaction I've had with the personnel at Audi San Diego's service department has been wonderful. I am always impressed with their professionalism and friendliness, and I trust them. I won't take my car anywhere else. This combination of owning a car I love and having enjoyable business interactions has made me a loyal Audi customer. I recommend Audi SD to everyone. More

Has a very narcissistic attitude. I had to request different Rep.to help with my service. Most service reps. Have attitudes specially if your a female. But this one over does it. different Rep.to help with my service. Most service reps. Have attitudes specially if your a female. But this one over does it. More

Weight sensor in passenger seat malfunction Great team effort as George was out - he still took care of me via text! No one joked about my wife and weight sensor, too! Great team effort as George was out - he still took care of me via text! No one joked about my wife and weight sensor, too! More