Audi San Diego - Service Center

Jerald is the ultimate professional. I have been to multiple car dealerships over the years and nobody has treated me better than Jerald Camacho. I always get upfront answers and quick re I have been to multiple car dealerships over the years and nobody has treated me better than Jerald Camacho. I always get upfront answers and quick responses to my messages. He treats you like a friend first vs just a number. Jerald and the mechanics there do detailed quality work and that gives me confidence when I am driving my vehicle. Thank you so much. More

100% satisfied excellent customer service very nice people they treat you like family ,if I need to go back to do the service to my car I will go thank you especially Nacho 👍🏻. people they treat you like family ,if I need to go back to do the service to my car I will go thank you especially Nacho 👍🏻. More

Very best service writer!! I was a little disappointed that an oil change and a tire rotation would take over 2 hours. (I waited for my car) and also disappointed that the car w I was a little disappointed that an oil change and a tire rotation would take over 2 hours. (I waited for my car) and also disappointed that the car wash and detail service has been discontinued during this time. But other than that I really appreciate my service writer, Nacho. He is always nice and very professional. More

They have been good in the past but dropped the ball this time. They missed my appointment @ 10 AM. I called 2 times and was reassured they were coming for my car. I was informed when I called at 3:30 they n time. They missed my appointment @ 10 AM. I called 2 times and was reassured they were coming for my car. I was informed when I called at 3:30 they now were not able to make it and actually Scott (?) was surprised my car wasn't picked up yet. He apologized and said tomorrow morning. The next day, a young lady was nice and efficient with the paper work but the inside of the car that she dropped off was disgusting and very dirty! There were food crumbs in the console and floor, sticky spray on the steering wheel and dash (like a soda was opened) straw wrapper in the door, hand and nose prints on the windows, ketchup on the floor mat, hair in the back seat. There was also a person's paperwork left in the middle console, maybe the guy before me?. I also took pictures as well. I actually cleaned the car out when I got it! There was NO way it was sanitized before I got it. As far as the service that was done it was done right. The estimate on my rear light was high compared to the Escondido Dealership. There were no issues when I dropped it off. More

Service They are nice people and knowledgeable. Always keep good communication with me. I will continue to trust them with all of my service needs for years t They are nice people and knowledgeable. Always keep good communication with me. I will continue to trust them with all of my service needs for years to come More

Great experience! I normally go to Audi Carlsbad, but since Audi San Diego is closer to my home, I went to this location to get my car serviced. My service included rep I normally go to Audi Carlsbad, but since Audi San Diego is closer to my home, I went to this location to get my car serviced. My service included repairing all the broken wires from rodent damage and a reseal cam bridge because I had an engine oil leak. A couple hours after my car was dropped off, I received a text notification with a video attached showing me a walk-through video of my vehicle. The video identified the rodent damage and the engine oil leak. Jerald Camacho was my service advisor and he answered all of my questions with professionalism, and gave me all the required details of what was being done to my vehicle. I have had bad experiences at Audi in the past, which is why I am very hesitant on which dealership I visit. Jerald will be the reason why I will be coming back to get my car serviced here. Thanks so much Audi San Diego. I appreciate your honesty and service! Renee More

The overall experience was good...but when the mileage on the car was inputted. The incorrect mileage was given (over actual mileage. Lost thousand dollars when I went to trade in. the car was inputted. The incorrect mileage was given (over actual mileage. Lost thousand dollars when I went to trade in. More

They were very responsive! They even had a manager test drive my car to confirm that a shake was gone! They brought my car to work for me to drop it off since I wouldn’t be off work on time to pick it up! drive my car to confirm that a shake was gone! They brought my car to work for me to drop it off since I wouldn’t be off work on time to pick it up! More

We had very prompt and effective attention to our needs. We were recommended excellent tires and alignment . Also we were guided to get new brakes in a timely fashion, such that we feel as if we have a n We were recommended excellent tires and alignment . Also we were guided to get new brakes in a timely fashion, such that we feel as if we have a new car! More

Poor communication - constant excuses and slow service I Poor communication - constant excuses and slow service I was told I needed to have extra work done. Once George realized I had an extended warrant Poor communication - constant excuses and slow service I was told I needed to have extra work done. Once George realized I had an extended warranty he said they need to approve. Might take a day or two. Well the following week I had to track him down to get an update. More