Audi San Diego - Service Center

Usually the experience is flawless, but this time, George was on vacation, and nobody called me to update me on status, or to let me know it was finished. When I called there was confusion over the notes. Th was on vacation, and nobody called me to update me on status, or to let me know it was finished. When I called there was confusion over the notes. They had my car for 7 days. I did have a rental car but I had to call twice - just wasn’t the great service I usually get. More

Car Repair The whole process from start to finish was easy. I was greeted promptly and was in and out in 30 minutes. Scott helped me with the loaner car and comm The whole process from start to finish was easy. I was greeted promptly and was in and out in 30 minutes. Scott helped me with the loaner car and communicated later in the day the estimate for the repair. Everyone was friendly and helpful! More

Fast and reliable Easy appointment online, excellent service, great communication with text! Easy pick up! Thank you for all of your help! Scott knows his stuff and do Easy appointment online, excellent service, great communication with text! Easy pick up! Thank you for all of your help! Scott knows his stuff and does a great job! Highly recommend! More

Was quick and easy. Wish there was a loaner coz I was without car for two days but working from home made it less of a hassle. without car for two days but working from home made it less of a hassle. More

Great quick experience They just had to switch out a European license plate but it was done in under 90 minutes so I was able to do it over a long-lunch. There's a nice wai They just had to switch out a European license plate but it was done in under 90 minutes so I was able to do it over a long-lunch. There's a nice waiting area, clean, not crowded, etc. More

Disappointing The main repair that needed to be done was not resolved and the problem persists. My car was returned to me very dirty and with smudge marks caused b The main repair that needed to be done was not resolved and the problem persists. My car was returned to me very dirty and with smudge marks caused by mechanics. The driver who returned the card to me apparently thought the car was his and had adjusted the HVAC and radio to his preferences. They tried to return the car to my home even though they picked it up at my office causing me to be late for a meeting. More

Poor customer service Having brought my car to the dealership for two years without incident - Brett was always my service advisor - I was absolutely shocked by the horribl Having brought my car to the dealership for two years without incident - Brett was always my service advisor - I was absolutely shocked by the horrible customer service I received most recently with George. I brought my car in for a routine service (~45k-50k miles) and was told the 55k mile service would be performed given the time that had elapsed since my last routine service- fine works for me. However, it was not brought to my attention that service would cost over 2x the amount of a routine service. I have always trusted my dealership service advisor because they think of the little things, they're informative, and the customer service is terrific. The exclusion of the astronomical cost of the 55k service was the first straw. Second - I was asked if I wanted a "complimentary car sanitation" - which I gladly accepted given COVID-19 - however, when my car was returned it had not been cleaned. When I asked why that was the case, I was told that service was not taking place at the moment due to COVID. I asked what the "sanitation" included and George's answer was unsatisfactory at best. It would have been much better customer service, let alone a common courtesy, to mention upfront that my car would be brought back to me uncleaned, as I've considered that a benefit (albeit small) of bringing my car to the dealership. Numerous malfunctions were identified in my routine, and subsequently diagnostic check-up, which I asked George to move forward with repairing and seeking reimbursement from my extended warranty/service contract. He was successful in receiving reimbursement for everything except the cracked windshield, which ultimately needed a full replacement (at no fault of his - not much he could do on that front). This leads me to my third complaint - I decided to take my car to a windshield specialist who did the job for 1/4 of the cost of what the dealership planned to charge me, and a mechanic who replaced the brake pads which were completely worn down. I had complained to Audi in the past about squeaky breaks and was told they couldn't replicate the issue. I had never been warned that my breaks were approaching their end-of-life and my rotors were at risk. This was very alarming to learn from an OUTSIDE, non-Audi franchise dealership mechanic. Fourth - when we arrived to pay the bill and experienced sticker shock, George was incredibly rude and disrespectful - he raised his voice to argue with us, and was relentless in his stubbornness to work with us to appease his customers. We asked for a discount and his response was "well, how much is acceptable to you?" In no way is that an appropriate response from a service advisor. Fifth- after taking the car to another mechanic for a second opinion, it was brought to our attention the front upper control arm bushings (near the tires) were heavily degraded. That wasn't noted even though the technician worked on many other components of the breaks, which I was billed for according to my diagnostic report. Sixth - the coolant level was on empty, or at its minimum to be exact. We were charged for a "55k mile maintenance" and the technician forgot to top off our fluid levels?? Overall, I was appalled by the level of service I received at an Audi-franchise dealership/service center and my hope is for Audi to remedy the situation, either in cost reimbursement, future credit towards service work, or something else. Thank you- Elise More

Kudo's Would like to thank Damien Burton, the Service Manager & Parts Managers for all their hard work in replacing the locks on my Q5.. Christel Wallin Would like to thank Damien Burton, the Service Manager & Parts Managers for all their hard work in replacing the locks on my Q5.. Christel Wallin More

Outstanding Audi San Diego Service 8:00am appointment for maintenance service; easy to schedule online first, met in parking lot by extremely cheerful coordinator (this, during covid). 8:00am appointment for maintenance service; easy to schedule online first, met in parking lot by extremely cheerful coordinator (this, during covid). then, stood socially distanced for check into a service consultant (Damien) Damien is professional & friendly; great communications while checking in, then for pickup loved the service technician video that was sent to me with thorough review of service performed my second experience at this dealer, couldn't be happier! More

Loved the pick up and drop off service at home, good communication by text. Car returned in excellent condition. Would certainly use this service again communication by text. Car returned in excellent condition. Would certainly use this service again More