Audi San Diego - Service Center

Satisfied Repeat Customer The staff is always very professional and courteous even when I am not in the best mood having to deal with frequent repairs. Their demeanor calms me The staff is always very professional and courteous even when I am not in the best mood having to deal with frequent repairs. Their demeanor calms me and allows me to feel like I am going to be taken care of. More

My biggest problem was the lack of communication. I dropped my vehicle off at 8:20 and it wasn’t ready for pickup until nearly 4pm. Around 1 I had to reach out for an update being I was told it should dropped my vehicle off at 8:20 and it wasn’t ready for pickup until nearly 4pm. Around 1 I had to reach out for an update being I was told it should be fairly quick since it was just a 10k mile tuneup. But then I was told they were backed up from the day prior, it understandable, but have the professionalism to communicate that. Leading up to my appointment I was told the loaner vehicles were all booked and when I arrived that day they said I could take a loaner if i would like, but I had already arranged a ride who was waiting for me. Again, if I would’ve had some communication from the service department I would have gladly taken the loaner instead of inconveniencing someone for a ride. More

Everyone was friendly and helpful, they did a thorough inspection of my car and replaced why needed to be done. The one surprise issue of a cracked CV boot was explained to me and Damian remembered my car inspection of my car and replaced why needed to be done. The one surprise issue of a cracked CV boot was explained to me and Damian remembered my car was under warranty and took care of it, I did not have to remind him which is always nice. More

Since the purchase of my vehicle things have been mismanaged, my time has been taken advantage of and I have lost confidence in Audi as a company. -replaced exhaust (7 days in the shop first month mismanaged, my time has been taken advantage of and I have lost confidence in Audi as a company. -replaced exhaust (7 days in the shop first month I owned the car) -replaced bent rim (10 days in the shop first month I owned the car) -replaced some gasket due to noise (5 days in shop first month I owned the car) -Due bull received for damage on car when I purchased it. (Purchased 5/27 NOBODY has reached out to me for repairs) -placed complaint to Audi international (was told the case would be closed nothing can be done) I purchased A 2017 certified pre owned vehicle and I have Been in a loaner car more time than I have Been in my own and all I get Is apologies More

The service department sure likes to waste my time. Time is Money and apparently this mantra doesn't exist with the Audi Service Department. I've come in twice only to spend almost two hours waiting to Time is Money and apparently this mantra doesn't exist with the Audi Service Department. I've come in twice only to spend almost two hours waiting to leave without anything being done to my car. Their excuse is always missing parts. More

Promt Service Can count on friendliness, customer service, and quality of work, but wish it cost less. It may be time for a new car with the cost of future service. Can count on friendliness, customer service, and quality of work, but wish it cost less. It may be time for a new car with the cost of future service. More

Usually the experience is flawless, but this time, George was on vacation, and nobody called me to update me on status, or to let me know it was finished. When I called there was confusion over the notes. Th was on vacation, and nobody called me to update me on status, or to let me know it was finished. When I called there was confusion over the notes. They had my car for 7 days. I did have a rental car but I had to call twice - just wasn’t the great service I usually get. More

Quick repair job Check-in wait time was minimal considering there were a few people ahead of me. My repair/replacement took only about half an hour. The whole staff Check-in wait time was minimal considering there were a few people ahead of me. My repair/replacement took only about half an hour. The whole staff were friendly and professional. More

Always consistent Since buying our first and only ( so far) Audi in 2019, I have marveled at their hospitality and professional workmanship. Thank you for the many yea Since buying our first and only ( so far) Audi in 2019, I have marveled at their hospitality and professional workmanship. Thank you for the many years of top of the line expertise and courtesy to us. I usually work with Brett Van Gomple who is beyond wonderful but this time I found myself in the hands of Manny. Once again courtesy and expertise in customer care were at the forefront of my experience. Thank you Audi San Diego. I always know my car and concerns are listened to and cared about. Excellent workmanship too! More

Loaner Car and Service took too long I called for the service appointment and I asked to confirm me a date when I would be guaranteed an loaner car, the date was confirmed for approximate I called for the service appointment and I asked to confirm me a date when I would be guaranteed an loaner car, the date was confirmed for approximately a month from when I called. When I got to my service appointment the service rep wasn’t available, the lady who helped me was really nice. They explained that there was no loaner car for me. They sent me on Lyft to an appointment I had and then I had to come back with another Lyft to the dealership. All the time wasted is not cool. If I buy an e luxury car I should get a loaner. If someone buys an inexpensive Audi they should be first come first serve. I will return back to BMW where they have clear policies. In terms of service they took more than a week because supposedly the link to Audi in Germany was bad and couldn’t do the update. More