Audi San Diego - Service Center

Everybody that helped me through this process was very helpful.... thank you The courtesy car needed a bath ... I took it home and washed it .. helpful.... thank you The courtesy car needed a bath ... I took it home and washed it .. More

Jerald made the whole process very smooth and he was very accommodating. Will always do business with him. Great service. Audi was well taken care of. accommodating. Will always do business with him. Great service. Audi was well taken care of. More

Nacho is a rockstar! Taking a second out of my day to give praise to Nacho. Through the frustration of having my R8 at the shop over and over for an annoying squeaky seat, Taking a second out of my day to give praise to Nacho. Through the frustration of having my R8 at the shop over and over for an annoying squeaky seat, he was the shining star making my experience feel world class. Always greeting me with a smile (through the mask of course), genuinely asking about me and how I am and providing me with quick and easy service. Nacho went the extra mile every time. Not only does he deserve praise but a raise (that rhymed). Possibly a bonus and or a promotion. I'm proud to write all of this on his behalf and hope that he is acknowledged for his efforts. Cheers Nacho! More

Our Q5 was there for repair after it was not turning on, had burning smell coming out and we had to tow it. Our car stayed there for close to 2 weeks. No one called us to inform what was wrong. We had to ca had burning smell coming out and we had to tow it. Our car stayed there for close to 2 weeks. No one called us to inform what was wrong. We had to call 3 times to follow up. We purchased extended warranty through them but they couldn't locate it. I'm not sure if we wouldn't have called, then when would they give our car back. In the past, they have sent us a video of mechanic doing walking around the car and informing what's wrong. They also emailed detail PDF reports in the past. Nothing happened like that during this visit. I hope this won't repeat with us or happen with others. More

Professional and efficient service Friendly and helpful staff always focused on making the experience as efficient and painless as possible. I was always afforded courtesy and respect f Friendly and helpful staff always focused on making the experience as efficient and painless as possible. I was always afforded courtesy and respect for my time and all staff seemed to understand their personal responsibilities therein. More

Excellant dealership Oil level was not up to the mark, down a half Qt. Coffee machine in hallway was not fully up to par. Sorry to hear salesman Shawn has left. (Ask Mari Oil level was not up to the mark, down a half Qt. Coffee machine in hallway was not fully up to par. Sorry to hear salesman Shawn has left. (Ask Mario if my new S7 is on the assembly line yet?) Elon Eishen. More

Everything went well. Was well informed of progress and loaner car available. I liked the text video received. Was better that I didn’t have to wait on site. loaner car available. I liked the text video received. Was better that I didn’t have to wait on site. More

The work was done well but we sat or 2 hours until I asked why it was taking so long . They forgot to note that we were waiting . The car was brought up and the driver did not wear a mask and didn’t w asked why it was taking so long . They forgot to note that we were waiting . The car was brought up and the driver did not wear a mask and didn’t wipe down the steering wheel or door. Later we found a key fob that was not ours and they came and picked it up. I complained by email and did not hear back. More