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2,343 Reviews of Audi San Diego - Service Center
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August 06, 2020
We leased our 2019 SQ5 from another dealership through USAA as the best deal ASD could do was about $7k overall above the USAA quote. We were then forced to bring our SQ5 to ASD for the 10k and 20k mile s USAA as the best deal ASD could do was about $7k overall above the USAA quote. We were then forced to bring our SQ5 to ASD for the 10k and 20k mile service (more about the 'forced' part later). While I was in a meeting with a client about his automotive service shop's MRP software, my wife texts me that the 20k mile service was a tad under $800. I showed the text to my client (while trying to control my breathing in order to keep the veins over my temples from exploding). His comment was, "Why would you own an Audi? Didn't you know about their service fees/profit model b/f buying? I thought you would know if anybody would." Score one for client as my street credibility takes a hit real-time... I phoned the Service Manager to learn what type of 'un-obtanium' fluids or Master Technician talents justify 8 Benjamin Franklins for a 1.0 on labor and $50 on materials. She explained that a ~$200 brake fluid bleed was part of the bill as it 'is recommended by Audi'. So living in the most moderate climate, with little moisture in a vehicle that had never been in ABS let alone driven hard, needs a $200 brake fluid service according to Audi (and supported by the service advisor). I directed removal of the brake fluid service and the bill for an oil change came to over $500. Over $500 for an oil change (ok..to be fair...a cabin air filter as well). Again- $500 for an oil change! The Service Manager was quite polite explaining the cost to which my only reply is Audi San Diego should be ashamed for profiting off folks who cannot tell righty-tighty from lefty-loosey. I fully understand the commissions involved with service sales, but it is CLEARLY EVIDENT that Audi San Diego (and parent company, Holman Automotive) prioritize profits over principles. I'm sure the kids in back know what they're doing and your car will get the help it needs; however, I believe folks should know one facet of the story before heading into ASD's service dept. And for the record, the Federal Trade Commission prohibits any automotive manufacturer from requiring vehicle service be completed by said manufacturer's dealerships. This is not what ASD will tell you when you call about the service being done elsewhere...on three different occasions they told me that my warranty would be voided if I took it elsewhere. I then hereby declare this a 'double whammy' against ASD and parent company Holman Automotive. Roll in at your own risk. More
by TeamGomez
Employees Worked With
Other Employees :
Amy (Service Writer) and Julie (who Amy said was the Service Manager)
August 06, 2020
Good customer service and quick turn around time. Service reps are professional. Jerald handled the issues well and offered solutions. Happy with this service overall. Service reps are professional. Jerald handled the issues well and offered solutions. Happy with this service overall. More
by BGUNDOGD
Verified CustomerEmployees Worked With
Jerald Camacho
August 06, 2020
The Audi Experience Best Audi dealership in the land! They treat you very well and are so friendly! Love walking the lot and checking out the new inventory..! Best Audi dealership in the land! They treat you very well and are so friendly! Love walking the lot and checking out the new inventory..! More
by BUDHOOPES3
Employees Worked With
Other Employees :
Scott Kealy, Brett Van Gompel, Jerald Camacho
August 05, 2020
As always Miramar Audi provides top level communication throughout the service visit. Information is the key to successfully keeping me happy as their most favorite customer ;-).. throughout the service visit. Information is the key to successfully keeping me happy as their most favorite customer ;-).. More
by CALLIPARIC
August 05, 2020
service excellent service, great attention from jerald, fast and easy to come!! everything explained properly, price very decent and the time to get my car ba excellent service, great attention from jerald, fast and easy to come!! everything explained properly, price very decent and the time to get my car back very fast More
by LEALTA01
Employees Worked With
Jerald Camacho
August 05, 2020
I was pressed with time and that was taken into account- the staff got me a loaner almost immediately. Amazing customer service- best I have ever experienced. Thank you!!! the staff got me a loaner almost immediately. Amazing customer service- best I have ever experienced. Thank you!!! More
by CHALBURG
Employees Worked With
Joe Caffrey
August 04, 2020
Manny provided excellent communication throughout the whole process letting me know about the recomend and what each service would detail and about cetrain parts needing to be ordered as well took great whole process letting me know about the recomend and what each service would detail and about cetrain parts needing to be ordered as well took great care of my vehicle making sure it was safe and secure while waiting for repairs More
by MRAG84
Employees Worked With
Manny Gastelum
August 04, 2020
Manny took great care of me and my car when I got a flat on the highway. I asked if he would research the paint on my 2 left doors and found that the dealer had subbed out a paint repair prior to my purchas on the highway. I asked if he would research the paint on my 2 left doors and found that the dealer had subbed out a paint repair prior to my purchasing the vehicle. Appreciate the extra work! More
by KELLY52
Employees Worked With
Manny Gastelum
August 04, 2020
Customer oriented as always I needed to stop in for a very simple and brief discretionary service. Scheduling was easy and I was greeted promptly upon arrival. Russ Schwartzman I needed to stop in for a very simple and brief discretionary service. Scheduling was easy and I was greeted promptly upon arrival. Russ Schwartzman was able to oversee the ordering of a part that I needed and Damien handled the arrangements as my service advisor. This dealership has a very high service orientation whether it is sales related, a minor warranty repair or something more complex. More
by BGROSS RS5
Employees Worked With
Damien Burton, Russ Schwartzman
August 04, 2020
Super customer service. We received a great welcome, that was real. Amy is one of the best. Amy has a rental for us. She explained the pricing and a plan of action. that was real. Amy is one of the best. Amy has a rental for us. She explained the pricing and a plan of action. More
by SEMPRE_MARV
Employees Worked With
Amy
