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2,342 Reviews of Audi San Diego - Service Center
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August 09, 2020
Mr Burton always calls me by my name when I have to go in because of issues with my Audi which doesn’t happen very often! He is a good listener, knowledgeable, concerned, and helpful with my Audi and especia because of issues with my Audi which doesn’t happen very often! He is a good listener, knowledgeable, concerned, and helpful with my Audi and especially my needs. He is a very great representative for San Diego Audi, years ago when I bought my new Audi I dealt with another representative for screws on my license plate that we’re missing and It wasn’t a good experience, I almost didn’t want to go back to San Diego Audi! Mr. Burton should be leading the Service Team! More
by J Safety
Verified CustomerEmployees Worked With
Damien Burton
August 09, 2020
08August2020Dear Sir,I’ve been wanting to write & 08August2020 Dear Sir, I’ve been wanting to write & express my thanks to your Service Consultant Jerald Camacho for his help & patience. His tot 08August2020 Dear Sir, I’ve been wanting to write & express my thanks to your Service Consultant Jerald Camacho for his help & patience. His total commitment to deliver outstanding customer service has earned him my respect. His work ethic & communication skills toward customers is a great asset to Audi San Diego Miramar Branch. Thank you all for remaining service & customer oriented. It is highly appreciated, and that’s the way you gain long term customers. Respectfully, Jesse More
by LAXIBAL
Employees Worked With
Jerald Camacho
August 09, 2020
I like the service rep!. Great staff! The only thing I didn’t like is that my hood had oil drops on it...and I washed my car before I took it.. other than than everything was great! didn’t like is that my hood had oil drops on it...and I washed my car before I took it.. other than than everything was great! More
by JRHIRALES1
Employees Worked With
August 07, 2020
Outstanding customer service. I would recommend my family and friends to purchase a vehicle from Audi of San Diego. Are service representative Damien Burton is an outstanding employee. family and friends to purchase a vehicle from Audi of San Diego. Are service representative Damien Burton is an outstanding employee. More
by CARL.BENDER59
Employees Worked With
Damien Burton
August 07, 2020
I have had nothing but a goodRelationship with this I have had nothing but a good Relationship with this dealership and in particular with Damien who always goes above and beyond to help me. I have had nothing but a good Relationship with this dealership and in particular with Damien who always goes above and beyond to help me. More
by ABERNSTEIN2
Employees Worked With
Natasha , Damien Burton, Joyce Jung
August 06, 2020
Great communication and top notch service! I had to take my newly purchased Q5 into shop to have body and leather work performed. Joe and team were great about following up on timing of complet I had to take my newly purchased Q5 into shop to have body and leather work performed. Joe and team were great about following up on timing of completion and made sure all items were repaired with excellence. The body work and leather repair made the car look brand new and I'm a very happy customer. More
by almasolomon
Employees Worked With
Joe Caffrey
August 06, 2020
Wonderful Service! I used to dread taking my car in, but Joe made it so easy to coordinate. He even noticed one small issue after everything was fixed and kept the car I used to dread taking my car in, but Joe made it so easy to coordinate. He even noticed one small issue after everything was fixed and kept the car to make sure it was all perfect. I really appreciated all his communication and friendly demeanor. Thanks so much! More
by JD
Employees Worked With
Joe Caffrey
August 06, 2020
Best Audi experience Thanks I really like that Audi comes and picks up your car for a service and then deliver it back to your home with a no charge. I really like that Audi comes and picks up your car for a service and then deliver it back to your home with a no charge. More
by JPLAVALLEE
Employees Worked With
August 06, 2020
We leased our 2019 SQ5 from another dealership through USAA as the best deal ASD could do was about $7k overall above the USAA quote. We were then forced to bring our SQ5 to ASD for the 10k and 20k mile s USAA as the best deal ASD could do was about $7k overall above the USAA quote. We were then forced to bring our SQ5 to ASD for the 10k and 20k mile service (more about the 'forced' part later). While I was in a meeting with a client about his automotive service shop's MRP software, my wife texts me that the 20k mile service was a tad under $800. I showed the text to my client (while trying to control my breathing in order to keep the veins over my temples from exploding). His comment was, "Why would you own an Audi? Didn't you know about their service fees/profit model b/f buying? I thought you would know if anybody would." Score one for client as my street credibility takes a hit real-time... I phoned the Service Manager to learn what type of 'un-obtanium' fluids or Master Technician talents justify 8 Benjamin Franklins for a 1.0 on labor and $50 on materials. She explained that a ~$200 brake fluid bleed was part of the bill as it 'is recommended by Audi'. So living in the most moderate climate, with little moisture in a vehicle that had never been in ABS let alone driven hard, needs a $200 brake fluid service according to Audi (and supported by the service advisor). I directed removal of the brake fluid service and the bill for an oil change came to over $500. Over $500 for an oil change (ok..to be fair...a cabin air filter as well). Again- $500 for an oil change! The Service Manager was quite polite explaining the cost to which my only reply is Audi San Diego should be ashamed for profiting off folks who cannot tell righty-tighty from lefty-loosey. I fully understand the commissions involved with service sales, but it is CLEARLY EVIDENT that Audi San Diego (and parent company, Holman Automotive) prioritize profits over principles. I'm sure the kids in back know what they're doing and your car will get the help it needs; however, I believe folks should know one facet of the story before heading into ASD's service dept. And for the record, the Federal Trade Commission prohibits any automotive manufacturer from requiring vehicle service be completed by said manufacturer's dealerships. This is not what ASD will tell you when you call about the service being done elsewhere...on three different occasions they told me that my warranty would be voided if I took it elsewhere. I then hereby declare this a 'double whammy' against ASD and parent company Holman Automotive. Roll in at your own risk. More
by TeamGomez
Employees Worked With
Other Employees :
Amy (Service Writer) and Julie (who Amy said was the Service Manager)
