Audi San Diego

I rarely write reviews unless the service is either exceptionally good or extremely bad. In the case of Audi San Diego, my sales experience with Mario was excellent. Unfortunately, the after-sales serv exceptionally good or extremely bad. In the case of Audi San Diego, my sales experience with Mario was excellent. Unfortunately, the after-sales service provided by Richard, Daniel, George, and others has been an absolute nightmare. I’m writing this review in the hope that they improve some very basic customer-service standards. I own a 2025 Audi SQ6, which I picked up in July. Since then, the car has randomly displayed error messages, malfunctions, and system limitations. In October, while exiting the highway, a “danger on the road” warning suddenly appeared and the car attempted to steer itself to the right to avoid an obstacle — even though there was nothing on the road. It was terrifying trying to keep control of the vehicle. When I called Audi San Diego to schedule an appointment to diagnose the issue, they told me the earliest available date was four weeks out because they did not have a loaner vehicle available. I accepted an appointment for December 2nd. On the day they were supposed to pick up my car, they never called to confirm, and I eventually called them myself. Only then was I told: “We don’t have any loaner cars available for you.” In other words, they were not coming — and had no intention of notifying me. I explained that I had already waited a full month specifically for the loaner. After a lot of back-and-forth, they said they could rent a car from Enterprise for me. An hour later, they called again saying a loaner Audi had suddenly become available. After wasting half my day, they finally picked up the car. On Thursday, they texted me saying they were updating the software and would contact me with more information on Friday. Friday passed — nothing. I waited through the weekend, and on Monday we called more than five times. We waited hours for callbacks, spoke with multiple different employees, and were transferred repeatedly to people who were either not at their desks or not even working that day. Every call went to voicemail. On Tuesday, I began calling again at 9 a.m. Same situation: constant transfers to unavailable employees. After insisting, we were finally told the car would probably be ready on Wednesday. I asked for delivery at 3 p.m. and requested they check the foot-activated trunk sensor, which rarely works. On Wednesday, around 2 p.m., I called to confirm. Once again, I was told the car would be ready later that day or possibly Thursday — with no plan to notify me. Since Thursday and Friday are my busiest days, I told them that if they couldn’t deliver on Wednesday, they would need to bring it on Monday, as the service department is closed on weekends. Shortly after, they texted saying they could bring my car now. Great — I just wanted the vehicle back in proper working condition. When the car arrived, I was surprised to see it had only 21% battery. I could not understand how a dealership could take your car, drive it, and not even replenish the battery they used. When I asked about it, the employee replied: “You have to ask us to charge it. If you don’t ask, we don’t do it.” I never imagined I needed to request something so basic. Meanwhile, I made sure to return the loaner with a similar charge level to what they gave me. As for the trunk sensor, the employee couldn’t get it to work even once. Their solution? Nothing. They simply said they didn’t know how to fix it and showed no concern about the issue at all. After all of this — the errors, the malfunctions, the lack of communication, the constant transfers, the missed commitments, and the overall indifference toward the customer experience — I have completely lost confidence in Audi San Diego’s service department. Going forward, I will be taking my vehicle to Audi Carlsbad, hoping their service team is more professional and customer-focused. More

The team and Audi San Diego went above and beyond for the bumper repair on my e-tron. Not only did they fix what they said they were going to, but they noticed some other areas for touch up and handled those bumper repair on my e-tron. Not only did they fix what they said they were going to, but they noticed some other areas for touch up and handled those as well. More

My car was kept for a week due to an A/C leak. I understand the time needed to locate the issue, but communication throughout the process was lacking. When I called for an update, I was told the t I understand the time needed to locate the issue, but communication throughout the process was lacking. When I called for an update, I was told the technician was out—apparently, no one else could look at my car. On another day, my service advisor was out with no backup in place. In every job I’ve had, being out of office requires coverage. Why isn’t that the standard here? Now I’m dealing with a flat tire and have to wait four days for an appointment. For a luxury brand, the service doesn’t feel luxurious. It would also be helpful if the person scheduling appointments had a better understanding of how long basic services like a tire replacement take, so customers can be given realistic expectations upfront. The Service Advisors are polite and professional, but the experience feels no different than when I was servicing my old Nissan. Disappointed overall—and I won’t be choosing Audi for my next vehicle. [April & May 2025] More

The staff at Audi San Diego were very friendly and it was very easy to get an appointment very easy to get an appointment More

Came in for a multi-point inspection of my 2019 SQ5 (which I acquired new at Audi San Diego) because I'm looking to purchase an extended warranty. George Gushulak has been my service advisor there for (which I acquired new at Audi San Diego) because I'm looking to purchase an extended warranty. George Gushulak has been my service advisor there for almost 20 years and is always a pleasure to work with. More

Okay……so I planned this oil change/service more than a month in advance because I knew that they were going to give me a rental car. I also had personal things happening in my life and the service on the month in advance because I knew that they were going to give me a rental car. I also had personal things happening in my life and the service on the car could wait. Upon arriving to my “scheduled appointment” I was told to wait for my assigned service representative Gustavo. I patiently waited and he was very nice and to the point. He got the paperwork filled out quickly and on my way to get the rental car with the next service specialist. This guy was rather bland but whatever…I did mention to him that I was wanting to know if they had any Q4s or similar available because I am looking at my options for a new car. He was abrupt in telling me that they only had an A3 and my choices were black or white. He drove the car over to me in the service area and the first thing I noticed was how dirty the car was. I was in a rush to get to work and figured it was something minor but on second thought I’ve received better service at smaller dealerships. So I contacted Gustavo explained the dirty car situation and also not being happy in a significantly lower model car and if I could exchange. He mentioned that it was wrong for them to send me off in a dirty car and that he would work on exchanging me. I still felt like there was a lack in customer service so I asked to speak to a supervisor. The supervisor (don’t remember his name) spoke to me and said that they don’t hold cars even though they are anticipating appointments for those clients needing rentals. That also did not make sense to me. I didn’t like his attitude and how he basically said there was nothing he could do for me and nor did he apologize. I called back to speak with his supervisor and this is where things went WAY OFF!!! This Shannon guy listened to me but told me he was doing the best he could to accommodate me. I explained that I wasn’t asking for freebies but I did want compensation. He asked how he could further help me and I did say “I don’t know a credit of some sort? An oil change” so maybe I was looking for a freebie but honestly it was the principle. He stated that he did not feel their mistake was $300 worthy, he said he would do $100, I said okay. Then he has the audacity to say the following “this is out of the ordinary because most of our customers don’t ask for handouts or discounts because money isn’t an issue for them.” I about lost my mind!!! My financial situation has absolutely nothing to do with how I was being treated!!! And he was extremely unprofessional for even saying anything that has to do with anyone’s financial situation!!! I’m driving an Audi A6, making the payments and can afford to service my car!!! What I don’t need is you to compare me to anyone else and say that “normal clients or most clients don’t ask for free stuff. Well guess what times have changed and I felt an injustice and yes a credit of any sort felt justified!!! More