Audi San Diego

Great service I have had nothing but great experiences every time I have dealt with the service department at Audi San Diego. Recently I was going on vacation and m I have had nothing but great experiences every time I have dealt with the service department at Audi San Diego. Recently I was going on vacation and my trunk latch failed. I called and was told that they did not have an appointment available prior to my departure date, but I contacted George and he told me to bring it in and they would take care of it. True to his word he set me up with a loaner and got the latch repaired in time for our trip, all at no charge because it was a warranty item. I highly recommend Audi San Diego, they are 5 star service group. More

A review of Audi San Diego and Neal Kelly I live in Las Vegas and found the car I was interested in online. I contacted the dealer via email and was hooked up with Neal Kelly. We went back a I live in Las Vegas and found the car I was interested in online. I contacted the dealer via email and was hooked up with Neal Kelly. We went back and forth through email a few times discussing the vehicle and potential price. Neal was responsive in our communications. In a short period of time we arrived at a number that appeared to be appealing to me as a buyer and I arranged to fly down to San Diego to examine the vehicle and potentially make a deal. Neal picked me up at the airport really making it easy for me to get down to his dealership. He had the car positioned for me and as soon as I arrived I examined it and satisfied myself that it was, in reality, exactly what Neal had inscribed to me prior to my arrival. Neal stood by the price we had agreed to and within a couple hours he bid me good bye with a full tank of gas. The vehicle had been a one owner low mileage car and it was immaculate. The only issue was that the owner's manual was missing. I asked Neal if he could do anything about it and he agreed to contact the lady that had traded the vehicle in on a new Audi. Within a couple of weeks, Neal sent me a text advising me that the original owner had located the owner's manual and had agreed to give it to the dealership. Without pestering Neal, he ultimately retrieved the manual and immediately shipped it to me via express delivery. I am so happy that Neal took the extra effort, post sell, to satisfy his customer's wishes. Neal is a very intelligent and sociable individual and he exhibited a great deal of integrity in working through the purchase of this vehicle with me. If all car salesmen were as professional and easy to deal with as Neal the automotive industry would be looked up to with respect by everyone. He certainly does serve to give Audi San Diego a great reputation. A happy customer "Don" More

great experience Great delearship Joseph Vadala males a terrific job on the sales with taking care every detail to buy the car. I recommend this audi dealership and J Great delearship Joseph Vadala males a terrific job on the sales with taking care every detail to buy the car. I recommend this audi dealership and Joseph Vadala More

Excellent Service Department This is strictly for the Service Department. I recently bought a 2012 Audi A3 premium s-line from a Commonwealth Audi. Little to say the least I did n This is strictly for the Service Department. I recently bought a 2012 Audi A3 premium s-line from a Commonwealth Audi. Little to say the least I did not have any intentions on coming to this dealership for servicing due to all the bad reviews and word of mouth badness from my friends. As reluctant as I was, this was the most convenient Audi service department for me. I came in with the intent of being bias to yelpers and friends, but that changed. Initially I called in for either an appointment or to talk to someone about servicing my car. I had a faulty window, due to a factory recall. No one was available from the service department and I thought, "how typical". I left my number and issue with the operator and within 15 minutes Jack Myers calls me up and tells me to bring it in at any time before they close. I brought the car in within a few hours. I thought I'd be there spinning my wheels for the next hour or so trying to get them to buy my story to fix what I needed to fix. Jack took a look at my issue and quickly gave me a courtesy car. I was in and out within 15 minutes tops. These guys are spearing up a new concept and heading in the right direction for the service department. I felt like they heard what I had to say and quickly took care of me. The car was done within 3 days due to ordering the part(s) and an unaccounted technician. Jack was in constant contact with me, which I'm entirely okay with knowing the car won't be serviced for another 2 days. They even ordered/fixed the part that wasn't broken just to give me that piece of mind. I got to drive the courtesy car for the entire length of time for FREE so I had no problems with that. The courtesy car was the A4 AllRoad, which has every possible option available. Picking up the car was just as fast as bringing it in. Everything is in working order and they checked everything from bumper to bumper for me just to be sure I was well taken care of. They even emailed me a check-list of things they did. I would highly recommend getting your Audi serviced here. That's to say I was under warranty. I hope the service is the same for out of warranty cars as well. I'll find out for sure after my warranty ends. More

5k service and airbag update Audi san Diego continues to provide excellent service and a level of accountability that is above most dealers. They are truly exceptional. Jack and B Audi san Diego continues to provide excellent service and a level of accountability that is above most dealers. They are truly exceptional. Jack and Brett are great service advisors. More

The Audi Reputation goes far and wide! Thank you! It seems that Audi's reputation for service is indeed a core value. Being that i purchased my 2013 A4 in Newport beach i had a great experience there It seems that Audi's reputation for service is indeed a core value. Being that i purchased my 2013 A4 in Newport beach i had a great experience there and had taken it there for service and it was great. I was hoping to get the same experience here at San Diego Audi and i have to say i did! I have to give xxxxxxto John Kortlang. So courteous, polite and was looking out for me. I had even asked if i can have a Q5 as a loaner and with no questions asked it was pulled out for me. Wow. Got my car serviced and came bake the next day and was treated just as well. Their waiting area is really nice with tons of goodies, but i didn't have to sit much. I even had a young man named Brandon take my empty cup from me. It seems to me that customer service is a priority and i felt it. Looking forward toward my next Audi which will be an S6! Kudos to Mr Scott who brought my Q5, Mr Brandon who offered to take my empty cup for me and of course to Mr. John Kortlang who just was just great! Hugo More

Great service center. Great service, when I serviced my car for an oil test, my car was clean and when I got it back it was really dirty, pretty disappointing. Great service, when I serviced my car for an oil test, my car was clean and when I got it back it was really dirty, pretty disappointing. More

Efficient and Courteous Audi dealerships have impressed me in the last 8 yrs of owning an Audi across 2 states, by always being very professional and friendly. This service Audi dealerships have impressed me in the last 8 yrs of owning an Audi across 2 states, by always being very professional and friendly. This service team in San Diego perpetuates that experience! More

Great experience from service group! The service I received for my oil change was above average. Their service team was professional and courteous at all times. My maintenance was quick The service I received for my oil change was above average. Their service team was professional and courteous at all times. My maintenance was quick and painless unlike other dealerships I've have been too before. More