Audi San Diego

Great experience with Don Bragg I had come in at closing time on a Saturday and don took the time to show me cars and take me for a test drive. He was very knowledgable of the produc I had come in at closing time on a Saturday and don took the time to show me cars and take me for a test drive. He was very knowledgable of the products and was able to show me what the car can do. He was not pushhey and worked with me to get a good deal and take the time to sell the car. Great dealership and I would recommend dealing with Don personally . Rosalina in finance was fast and didn't push stuff I didn't want but offered explanations of everything More

Great experience with bad ending Overall a decent experience. My only gripe would be that one of my tires was damaged while in their possession and had to be replaced at my expense. T Overall a decent experience. My only gripe would be that one of my tires was damaged while in their possession and had to be replaced at my expense. The rest of the tires still had tread left, but due to the Quattro system replacing one or even two was not an option. So $1000 and 4 new tires later I finally had my car up to working condition. More

Very pleasant experience My service rep Julio Torres was very friendly and knowledgeable. Even though the service department was busy he spent the time to answer all my questi My service rep Julio Torres was very friendly and knowledgeable. Even though the service department was busy he spent the time to answer all my questions with undivided attention. This was my first time at Audi San Diego and now I cant imagine going anywhere else. I had a very good experience. Thank you. Josef Smith More

Amazing Service! What an amazing experience I had purchasing my new beautiful car. words cant describe how ecastic I'am, not only with the vehicle itself (how amazing What an amazing experience I had purchasing my new beautiful car. words cant describe how ecastic I'am, not only with the vehicle itself (how amazing it is inside/out) but with the customer service, friendliness, and most of all HONESTY! Thank you Johnny for the best car purchasing experience. Your the best! More

Polar aspects You get someone great like Fernando in sales who is very personable and seems genuine with people --- to someone who gives empty compliments like Yvon You get someone great like Fernando in sales who is very personable and seems genuine with people --- to someone who gives empty compliments like Yvonne... Things like " you'll look so great in that car ... it's the hottest car" this is a disgusting tactic when you haven't even met me or assessed me in the car yet - lame and irritating. Comes off untrustworthy. Service needs revamping. The Better Business Bureau indicates most concerns from this Audi dealership are from service. With fairly new management, it still falls short in my experience. No communication to customer. I made an appointment weeks ahead with Brandon German. Parts were in facility. I was promised expectations of the car being ready after 4 hours. 8 hours later, I'm just now being told that there is a delay and that they are still looking for the part they should have had. This communication was via email... very impersonal and delayed. I'm already pulled into the dealership at this point . Ridiculous . I will be honest and say that when I spoke to Scott, they were able to acutely work on my vehicle , which was then ready another hour later, however, not completely finished and still needing work which I am hesitant to scheduling. If you want your patience tested, this is a good place. A customer should not be the one taking initiative for follow up. Especially at a reputable and respected establishment. Business needs addressing as well. Don't bother calling, you will only end up with the front desk and voice mails each time. After 2 months of communication and requests for a call back, I am still waiting from Karla and Rosalina to call back. Responding at a Glacial pace is the consistent factor in the whole place. With all of this, I am still enamoured with Audi. It's sophistication , it's refinement , it's prestigiously perceived, and a lot more I would ever want in a vehicle. This is my 2nd purchase in the brand with plans for loyal longevity and future purchases. I would hate for experiences like these to tarnish the brand. My wish is for Audi SD to align better with customer's needs and to stop giving false impressions of grandeur. Every customer is important. More

Anothet great experience This is our 4th Audi with Audi San Diego, and they just keep doing it right! From Don Bragg our Audi sales specialist to to Dion who had my A6 sparkli This is our 4th Audi with Audi San Diego, and they just keep doing it right! From Don Bragg our Audi sales specialist to to Dion who had my A6 sparkling at pick up, this is a relentless team. Audi San Diego's General Manager Mark goes above and beyond to get you the car you want and deal you deserve. George in the service department and Bryan in finance do everything to make you Audi San Diego experience superb! I highly recommend Audi San Diego for their selection and customer service! More

Great service! I can't remember if it was Amanda or Lindsay who greeted me, but she was prompt! She came out to greet me as soon as she saw me park! I'm so sorry I c I can't remember if it was Amanda or Lindsay who greeted me, but she was prompt! She came out to greet me as soon as she saw me park! I'm so sorry I can't remember exactly who she was. Joshua took care of getting all the paperwork prepped for the work that had to be done. I've had Joshua help me in the past and had always been very helpful and polite. Never had a bad experience with him. He's absolutely great at what he does! George was the one who informed me once my car was ready. He had a cheerful attitude and great hand shake! :) Thanks everyone for another great service! More

great salesman I.J is the best salesman i ever met, he did the best to make the deal happen. Not like most of the salesman who care and worried about their commissi I.J is the best salesman i ever met, he did the best to make the deal happen. Not like most of the salesman who care and worried about their commission. I walked out the same dealer couple of months ago because of the salesman attitude but last week I.J gave Audi San Diego is reputation back. Scott. More

Willing to do what it takes Excellent buying experience. I worked with both Alex and Fernando to make the deal. Alex took a car right off the floor for a drive to show me why t Excellent buying experience. I worked with both Alex and Fernando to make the deal. Alex took a car right off the floor for a drive to show me why this was the car for me. On a busy final day of the month. Meaning, it was slammed busy and he stepped up above most sales reps I had dealt with. I actually bought the other car on the floor but that drive helped me make my decision. Fernando was great as well. He was helpful, efficient and knew when to shut up. A rare trait for a sales rep. Karla in finance was great too. More

Internet purchase Thanks for a great car buying experience! Ordering from the factory was completely worth the extra time to get exactly what I wanted. Thanks to Yvonn Thanks for a great car buying experience! Ordering from the factory was completely worth the extra time to get exactly what I wanted. Thanks to Yvonne for a great car buying experience. More