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Audi Salt Lake City
Salt Lake City, UT
242 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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242 Reviews of Audi Salt Lake City
September 09, 2024
Really disappointed, brought the car in about 2 months ago for no start and was after one week that it would need a New lower Fuel Pump ( $1950.00 last week the same problem happened again, brought the ca ago for no start and was after one week that it would need a New lower Fuel Pump ( $1950.00 last week the same problem happened again, brought the car in and was informed that I would need a high pressure Fuel Pump ($1150.00) After one week the same happened again Car literally shut down in the middle of the road, called to talk to the Service Manager and was told that nobody was able to help me right now and was told that somebody would call me, well it’s been over an hour and nobody has called me. I am so frustrated that an Audio Dealership has such poor customer service and really just guessing what the problem is. My car has still the exactly the same issue after paying over $3000.00 More
by BigO
Employees Worked With
Connor
August 17, 2024
Even though my car being fixed took longer than expected, SLC Audi took the time to keep me posted of the current status. To me, being kept in the loop meant a lot to me. They provided a loaner car through t SLC Audi took the time to keep me posted of the current status. To me, being kept in the loop meant a lot to me. They provided a loaner car through the entire process. More
by Kskirkham1
Employees Worked With
Horst and Recardo in SLC, Ed Dejulis
August 04, 2024
Our salesman Jacen helped us select the best used car available that fit our needs. He shared detailed information about each car by not only showing us the Carfax but also what the dealer came up with f available that fit our needs. He shared detailed information about each car by not only showing us the Carfax but also what the dealer came up with from their inspection. More
by rsmaligo
Employees Worked With
Becky was very helpful. No pressure. Five stars
July 30, 2024
The beginning of the sales process was pretty good. Then it devolved into typical shady sales tactics and the after sales care was terrible. Saw a car on their website that I was interested in. Call Then it devolved into typical shady sales tactics and the after sales care was terrible. Saw a car on their website that I was interested in. Called them the next morning as soon as they opened and spoke with Jeff that let him know that if it was still available I would be there within the hour to purchase the car. He stated that it was available and they would have it ready for me. I arrived and asked for Jeff, learned he was the manager and turned me over to Saul on the sales side. Saw and drove the car, liked it, informed that this would be a track car for me and I wanted to buy it but didn't want an extended warranty or extras (since it was going to be a track car), offered them a price on the car, they accepted. This is where the experience turned poor. I came back to sign paperwork and noticed they had added a $400 non-negotiable VIN etch fee on my final paperwork. This had never been disclosed at any point previously, and I stated that I didn't want it. They told me it was required but they would call Jeff to let him know that I didn't want it. The finance person called Jeff while I was sitting in his office and I could hear Jeff through the phone tell the finance person - "absolutely not, we already took some money off the car, I'm not going to undercut you during your finance process" - implying that he was doing him a favor by making the VIN etch mandatory. I then said that this was an extremely shady way to add that fee into the deal and asked if it was a "take it or leave the car" type situation. The finance person told me that it was. I wanted the car, so I accepted the fee begrudgingly. Okay whatever, $400 dollars isn't the end of the world. It gets even worse. I get home and realize the car has locking lug nuts on it, and can't get the wheels off as the dealership or previous owner lost the lug key. I tried for several days to get in touch with Jeff and Saul to find a way to get those lug nuts off. Getting a response from Saul was like pulling teeth. Very similar experience with getting in touch with Jeff. I actually got better answers by calling the sales department and speaking with other sales people who I had never worked it. Ultimately, I finally just called Porsche Salt Lake - explained the situation, and they offered to take care of me free of charge. I have nothing good to say about Audi Salt Lake, and nothing but good things to say about Porsche Salt Lake. If you are like me, and buy a lot of cars, the choice between these two dealerships is very clear. Stay away from Audi Salt Lake and their borderline deceptive practices More
by jborn
Employees Worked With
Alan Polgar, Jeff Hummel, Saul Pehrson
May 31, 2024
Great service provided by Kara Herold, CJ and Olive. Easy to get in, treated very well, and they went above and beyond to provide great service. Thank you! Easy to get in, treated very well, and they went above and beyond to provide great service. Thank you! More
by sophiadicaro
Employees Worked With
CJ Jenkins, Kara Herold, Olive , Ed Dejulis
May 24, 2024
The service is above and beyond. Audi Salt Lake City pays attention to the details in their work and in their relationships with clients. Thank you for your commitment to profession Audi Salt Lake City pays attention to the details in their work and in their relationships with clients. Thank you for your commitment to professionalism! More
by betsey
Employees Worked With
Connor Brady, Josh Strong, Tiya Wong, Ed Dejulis, Dalton Hughes
May 15, 2024
Since I live in SLC I’m loving their customer service. Each time I needed something done with my new Q5, they’ve gotten me right in with no waiting which I usually have other appointments during the day s Each time I needed something done with my new Q5, they’ve gotten me right in with no waiting which I usually have other appointments during the day so they get me out in time, hip hip. Hooray!! More
by lois_irene_smith
Employees Worked With
Ed Dejulis
