Audi Salt Lake City

Everything went really well! No complaints here! Got my Everything went really well! No complaints here! Got my car back in a timely manner... it was clean and ready to go! I got the video from the servi Everything went really well! No complaints here! Got my car back in a timely manner... it was clean and ready to go! I got the video from the service department which is very helpful. Everyone was very nice and helpful! Thank you! More

Great Customer Service Used Cars Our experience was excellent with Saul in used cars. No pressure to purchase, was extremely helpful in helping meet my needs in a particular price p Our experience was excellent with Saul in used cars. No pressure to purchase, was extremely helpful in helping meet my needs in a particular price point. Transaction was very simple. Dealership has unneeded Nitrogen and Security fees that was not optional at close but other than that was good experience. This is 4th car from this dealer for me. More

5 STAR SERVICE Ed Dejulis takes time to help you with your concerns. He is very knowledgeable about every aspect of your Audi. He is the main reason we purchased ano Ed Dejulis takes time to help you with your concerns. He is very knowledgeable about every aspect of your Audi. He is the main reason we purchased another new Audi from Audi SLC. He has excellent communication skills. I always feel like I have the best service possible for my Audi. When I pulled into the garage I was immediately greeted and escorted to ED. More

The service was good. Instructions and pre planning were easy to follow. Friendly, helpful and fast service on site and good follow up. Well done easy to follow. Friendly, helpful and fast service on site and good follow up. Well done More

The service department offered excellent communication. The drop off was easy and Olive was efficient and knowledgeable at that time and throughout the entire process. The drop off was easy and Olive was efficient and knowledgeable at that time and throughout the entire process. More

3 recall services completed as well as the multipoint inspection. All services and customer support crew were professional, courteous, and thoughtful. Olive Oliverson, Service Consultant and Kirk Smith, inspection. All services and customer support crew were professional, courteous, and thoughtful. Olive Oliverson, Service Consultant and Kirk Smith, Certified Technician, exceeded my expectations. More

1.5hr service turned into almost 3hrs Service was performed to my satisfaction but the estimated time and their lack of knowing where the car was in the process was not very impressive. T Service was performed to my satisfaction but the estimated time and their lack of knowing where the car was in the process was not very impressive. They were sitting on the car for 45min telling me it was in the wash when it was actually done with service, sitting in the lot. The wash was not complete and after realizing it was just sitting outside, they said I could wait another 20min for the car wash. If I didn't press them on getting my car back it could have been another 30-60 min. Unfortunately they are the only Audi dealer in town so no choice in the future but my hope would be next time will be better. More

Excellent service, very knowledgeable, easy process! Would definitely come back to service my vehicle here again! So much thanks to Audi of Salt Lake City! Would definitely come back to service my vehicle here again! So much thanks to Audi of Salt Lake City! More

The Worst. Ever. Pretty much one of the worst relationships with a retailer I've encountered - from the time I ordered my vehicle (which arrived 2 months late, and the Pretty much one of the worst relationships with a retailer I've encountered - from the time I ordered my vehicle (which arrived 2 months late, and then was the wrong model), to the service team that acts super busy talking on the phone and fails to even acknowledge your presence, just an awful customer experience. Oh, and the $1,800 to replace the front brakes and $4,400 to replace a headlight (when an LED is defective) - 20 years owning Audi's but never again - it just doesn't make sense to buy a car from these people. More

Disappointed Getting ready to drive my new Audi off the lot I was given only one key. I asked James about a second key and he told me he would look for it and tha Getting ready to drive my new Audi off the lot I was given only one key. I asked James about a second key and he told me he would look for it and that he had a drawer full of extra keys. Also, the holder for the license plate had a part that was loose and we couldn’t get the bolt out to attach the temporary plates. James said that when I came to pick up my plates he would have the part we needed ordered to be able to put my plates on. Two weeks later I sent a text asking about the second key and got no response from James. When I went to pick up my plates no one knew anything about a second key or the part needed to attach my plates. When James was called he said he’d have to do some research and call me. I worked with Dace in the service department who told me he would order me a second key and the part needed for my plates. Dace said he would call me that night or next day to let me know what was going on. I never heard from him and I’ve not heard from James. Promises, promises and no delivery. I will NOT buy another car from Strong Audi or recommend them to friends and family. More