Audi Rockville - Service Center

Avoid if you can, I clicked yes with hesitation. Read review I have used them for service only because they are conveniently located. Years back, when the manager was different, I did not care to empty the car. I have used them for service only because they are conveniently located. Years back, when the manager was different, I did not care to empty the car. My parking change, not much, about $4 was stolen. The quarters were in the cup holder under a bottle of water, so the technician must have been looking for it. When I complained, the manager was apologetic but said they cannot do anything about it. That, of course, is not true. They must have had records of who handled my car. Their telephone service sucks, Nobody ever picks up. But, Max Aaron is great. Immensely helpful and polite, if you are lucky enough to get to him over the phone. He is also very knowledgeable and helped me solve minor problems over the phone. I was shopping recently for a new Audi so I stopped by. When I walked in the showroom, the salespeople were doing desk work. I was air for them, probably because I did not look rich enough to be a serious customer. Did I mention that I was shopping for my third Audi? I approached one of the salesmen and asked for a brochure. I was assured that Audi no longer issues printed version. Everything is on the Internet. I got a beautiful brochure at another dealership. You can guess where I bought my new Audi. More

Very courteous service, and within the time I was told. I was given the appointment time I requested and taken as soon as I arrived. Suggestions were made as to services I might consider along with their pr I was given the appointment time I requested and taken as soon as I arrived. Suggestions were made as to services I might consider along with their prices but there was absolutely no pressure to agree to them. More

Prompt, courteous service. Without an appointment, I visited Rockville Audi on Nov. 14, 2018, to see about having a damaged tire replaced. Ryan Hart greeted me and said that th Without an appointment, I visited Rockville Audi on Nov. 14, 2018, to see about having a damaged tire replaced. Ryan Hart greeted me and said that the tire could be replaced while I waited. While I waited, Mr. Hart updated me on the car's status and the tire was replaced. I very much appreciate Mr. Hart's courtesy and prompt service. More

Service Department is very good. I didn't buy my car here but elect to have my car serviced here even though it is 10 miles further away. Easy to make an appointment to get the car se I didn't buy my car here but elect to have my car serviced here even though it is 10 miles further away. Easy to make an appointment to get the car serviced (the other dealer could not schedule an urgent warranty service within 2 weeks). More

Discreet and professional. Joe did not blink an eye at having to repair my wounded but beloved car. It came back whole again, but my pockets were a good deal lighter. Joe did not blink an eye at having to repair my wounded but beloved car. It came back whole again, but my pockets were a good deal lighter. More

Time spent I give Ryan Hart an overall rating of excellent because he stayed on top of my ongoing problem with XM radio. However, as for my time spent at the s I give Ryan Hart an overall rating of excellent because he stayed on top of my ongoing problem with XM radio. However, as for my time spent at the service dept it was excessive. More

Excellent, fair and timely service The only dealership I have trusted in 50 years of car ownership. Ryan and Max Aaron have been responsive and helpful, not pushing work not needed, pro The only dealership I have trusted in 50 years of car ownership. Ryan and Max Aaron have been responsive and helpful, not pushing work not needed, providing good advice for maintenance and safety. More

Very friendly and experts in getting your car what it needs. Only need to work on the “washing the car” since I waited over 45 minutes to get my car after I had paid for it. Only need to work on the “washing the car” since I waited over 45 minutes to get my car after I had paid for it. More

I just keep returning! Joe never stopped being helpful after he sold me my Q7. He has filled up my tank for some minor inconvenience, checks in on me regularly always stoppi Joe never stopped being helpful after he sold me my Q7. He has filled up my tank for some minor inconvenience, checks in on me regularly always stopping to chat when I come in for my weekly car washes, and most recently stopped what he was doing to check on what packages I had bought for my car after telling him about my dog scratching my car. He checked my car into service , got the scratches buffed out & had them totally detail my car. It looks like new again! This is truly the best service I have ever received at any dealership...and I have been to many! I am so happy I met Joe & decided on Audi over BMW!!! More

Quick and easy Went in to schedule an appointment for a recall. Bryan said he could get the car in right away and it would take about an hour! It took just over an h Went in to schedule an appointment for a recall. Bryan said he could get the car in right away and it would take about an hour! It took just over an hour and the car came back washed. Great experience More