Audi Rockville - Service Center

Good responsible and timely I brought my car for fixing fuel line recall and also asked to check for squeaking noise inside of the car. To be frank I was not sure that they will I brought my car for fixing fuel line recall and also asked to check for squeaking noise inside of the car. To be frank I was not sure that they will take care of this issue because of quite elaborate and time consuming work. However all was done very nicely and in timely fashion. The lease technician was very helpful, polite and accommodating keeping me up to date with the job progress. Although I didn't have loaner car (my fault) shuttle service was impeccable. More

Rockville Audi superb service I had scheduled a service and some odds and ends to be taken care of. Brian was extremely attentive, courteous, and professional with all my needs an I had scheduled a service and some odds and ends to be taken care of. Brian was extremely attentive, courteous, and professional with all my needs and questions. I was in and out within minutes after dropping it off. Everything was done a lot quicker than I expected! When I return to pick up the car, it was very clean inside and out. I would highly recommend Bryan at Rockville Audi to anyone interested!!! More

clean, professional, respectful... classy... but clean, professional, respectful... classy... too much up-selling. I think if I stopped in to ask directions they would cordially give them to me but clean, professional, respectful... classy... too much up-selling. I think if I stopped in to ask directions they would cordially give them to me but also show me an ipad with some "optional" services I could purchase that they recommend. More

AMAZING SERVICE AND STAFF Rockville Audi service has ALWAYS been amazing! They’re accommodating and honest, because of this they’re very busy so it’s not the fastest service ho Rockville Audi service has ALWAYS been amazing! They’re accommodating and honest, because of this they’re very busy so it’s not the fastest service however if you plan ahead and call in advance you can get a loaner. They care about their customer and don’t try and get you to buy stuff you don’t need! I’ll always use Rockville Audi! More

Very Poor Service Scheduled appointment for a regular service and tire replacement and agreed to additional service needs they recommended. Upon arrival the staff was n Scheduled appointment for a regular service and tire replacement and agreed to additional service needs they recommended. Upon arrival the staff was not exactly the most welcoming and had to wait even though nobody else was waiting in front of me - acted as if I was not there. Never get any call that the car is ready or not, called twice late in the day and finally got someone to tell me it was ready (service rep never available and nobody else seems to be able to easily help). On the drive after picking it up a yellow service light comes on (ugh). Called the next day, set an appointment as they required letting them know a loaner car will be needed. Get a call a day later saying they won't have a loaner can we reschedule which I agreed to (that was good service letting me know). Four days later drop the car off, get the loaner and again, never get a call all day again so made several calls late in the day but could not get a straight answer. Was told several times someone will call back, service rep not available plus I left a voicemail for service rep. Ended up just driving to the place late to get the car.and thankfully it was ready. They tried to say it was a part and warranty expired but would did it without charging. Questionable after having the car serviced it suddenly needed a part. Anyway, it became an arduous process and poor experience. More

Great Service Experience I had tried over a two week period to have my car serviced at the Audi dealership in Annapolis but they were unable to get the part needed for my A4. I had tried over a two week period to have my car serviced at the Audi dealership in Annapolis but they were unable to get the part needed for my A4. I called Rockville Audi and my car was fixed the same day, within 4 hrs from my call. Great service worth the drive. More

Fair Experience eith sales and finance. Service Department was great! When I had to return for an extra key, very professional and courteous. Did not receive a call when my item arrived, ha Service Department was great! When I had to return for an extra key, very professional and courteous. Did not receive a call when my item arrived, had to call salesperson several times. I should have been contacted. More

A6 scheduled service Joe and Max are very attentive and professional. We’ve been servicing our cars there for years. Bought them there too. I wouldn’t consider a differen Joe and Max are very attentive and professional. We’ve been servicing our cars there for years. Bought them there too. I wouldn’t consider a different dealer for service. More

Exceptional Service Audi Rockville is expanding and as it rebuilds it’s Service area it has outfitted a new, very comfortable Customer Service area across the road. Every Audi Rockville is expanding and as it rebuilds it’s Service area it has outfitted a new, very comfortable Customer Service area across the road. Every amenity desirable. Made my choice of waiting while service was performed a good one. As always, the work was done well and the car was returned washed and cleaned. More

Excellent and Quick 10K miles service The 10K miles service has been done quick and done with excellent quality. Thank you! I will recommend this service center to my family and friends. The 10K miles service has been done quick and done with excellent quality. Thank you! I will recommend this service center to my family and friends. More