Audi Rockville - Service Center

clear communication The service representative provided clear communication about expected costs and when to expect that the car would be ready after repair. The car was The service representative provided clear communication about expected costs and when to expect that the car would be ready after repair. The car was delivered in very clean condition and when expected. An Audi loaner car was provided which was very helpful for me. More

had to bring my brand new A7 due to faulty HVAC system I received as always excellent service. The service department did what they had to do to effectuate the repairs on my HVAC and went beyond the call o I received as always excellent service. The service department did what they had to do to effectuate the repairs on my HVAC and went beyond the call of duty by returning my car to my home which is 2 1/2 away from the dealership. They made me feel once more as a valued customer. Highly recommend them. More

Vehicle Inspection The tech and shop foreman inspected vehicle and said there was no flex pipe leak on the left (passenger side) of car. An independent mechanic found le The tech and shop foreman inspected vehicle and said there was no flex pipe leak on the left (passenger side) of car. An independent mechanic found leak on Left side as well as Audi tech at Silver Springs location. More

Always feeling like home I have the opportunity of going someplace else or buy a diferent brand but everytime i drop my car off , i am always greeted like i am family. I have the opportunity of going someplace else or buy a diferent brand but everytime i drop my car off , i am always greeted like i am family. More

Rockville Audi rocks! First service x my 2018!Q5. Great experience: seamless customer service and communications. The service was done quickly and having a loaner was a day First service x my 2018!Q5. Great experience: seamless customer service and communications. The service was done quickly and having a loaner was a day saver.. Thanks Bryan! More

Service department Joe went above and beyond to ensure that I didn’t have to pay out of pocket for a major repair on my Audi3 he researched my warranty. His customer ser Joe went above and beyond to ensure that I didn’t have to pay out of pocket for a major repair on my Audi3 he researched my warranty. His customer service displays what an Audi owner expects. I won’t take my car anywhere but Rockville Audi More

DON'T TRUST THESE GUYS WITH YOUR CAR My wife brought our Audi Allroad into the service center for a recall repair and to diagnose a check engine light. When my wife came to pick up the My wife brought our Audi Allroad into the service center for a recall repair and to diagnose a check engine light. When my wife came to pick up the car, the A/C was making loud noise that we had never heard before. So as soon as she got home, she called the service center back and brought the car back in. They told her that somehow the bearing on the fan motor had "broken" and that its going to be another $600 repair. I called the service center and customer care folks about the situation and they basically told us that if we can prove they broke the motor, that they would replace it. And they are refusing to make the repair even though we were going to pay for it (this is my wife's only car and she needs it with A/C working to drive the kids). Its unbelievable how ridiculous the situation is. I am in the process to taking this up with Audi Corporate but wanted to make sure anyone who is thinking about taking their car to this place knows how they treat repeat customers. I would give zero stars if yelp allowed that. More

Excellence Service I have owned an Audi for over 10 years. Their service is impeccable. The service team is courteous, friendly and easy to work with. Their mission i I have owned an Audi for over 10 years. Their service is impeccable. The service team is courteous, friendly and easy to work with. Their mission is to do everything in their power to make you happy. I can't say enough nice things about the Service Manager, Max Aaaron. He goes beyond the call of duty to always help the customer. Max Aaron is an asset to Rockville Audi. Sarah Janner and Reneldo Adams were amazing people to work with frojm Rockville Audi. They came to pick up my car and delivered it back to me so that I did not have to miss any time from work. More

They did everything I expected. This is my third service experience at Rockville Audi since my car is only two years old. So far they have met all my expectations. This is my third service experience at Rockville Audi since my car is only two years old. So far they have met all my expectations. More

Excellent Service Ryan and Bryan were fantastic. Both worked as a team to get my car in and out in no time at all. Extremely enjoyed the shuttle ride from and to the de Ryan and Bryan were fantastic. Both worked as a team to get my car in and out in no time at all. Extremely enjoyed the shuttle ride from and to the dealership. Renaldo Adams was very engaging and polite. Overall a very positive experience. More