Audi Rockville - Service Center

The customer service, professionalism, and attention to deta I actually look forward to bring my car in for service because the process is always smooth and Rockville Audi is the one place where there is never a I actually look forward to bring my car in for service because the process is always smooth and Rockville Audi is the one place where there is never any hassle to keep my car in tip top shape. The professionalism of my Service Advisor, Jesse Cooper, is emblematic of the quality of the organization. The result of the service was great and the car is humming just great. Thank you, Rockville Audi. More

Service process was great! Bryan was very helpful, and took the time to Explain why my check engine light came on. Ready for Audi to open their new center across the street! took the time to Explain why my check engine light came on. Ready for Audi to open their new center across the street! More

Excellent friendly fast service I brought my car in without an appointment on. Saturday am because the tire light was on & the team took great care of me and my vehicle. They were fa I brought my car in without an appointment on. Saturday am because the tire light was on & the team took great care of me and my vehicle. They were fast, friendly and professional. It is really really important to me knowing I can trust the team with my vehicle as I rely on the safety every day! More

Great service Brought my Audi A4 in for emergency service (timing chain gave out). Ryan was incredibly helpful. The repairs were quick and Ryan kept me updated on Brought my Audi A4 in for emergency service (timing chain gave out). Ryan was incredibly helpful. The repairs were quick and Ryan kept me updated on the status of everything through the whole process. I would definitely recommend. More

The experience and dropping off the vehicle was excellent The service advisor took care of the service contract and the two recall issues and assigned me a loaner vehicle I was called around noon to say th The service advisor took care of the service contract and the two recall issues and assigned me a loaner vehicle I was called around noon to say the vehicle is ready for pick up More

Two excellence Service Staff Overall not impressed. I find only two staff member that I am impressed with and this is the reason I come for services, Bryan Webster and Phirum Tann Overall not impressed. I find only two staff member that I am impressed with and this is the reason I come for services, Bryan Webster and Phirum Tann. I have found things stolen from my Audi from the cleaning crew, the Audi was sold to me as new only to find it was damaged in the rear bumper and I have an alignment problem with the left front wheel. More

Comprehensive preventive maintenance Our service advisor suggested a number of services that in Audi's experience prevents problems with clogging valves. In other words, purging the syst Our service advisor suggested a number of services that in Audi's experience prevents problems with clogging valves. In other words, purging the system and using additive may extend the life of the engine of our 2013 A4. The service advisor notified all issues, including brakes that are beginning to show wear. Suggesting a major break job, replacing pads and rotors may not have been necessary with this annual servicing, but was encouraged. More

Excellent Friendly group of folks My every visit to Rockville Audi has been very pleasant. The folks working there have a very positive and professional approach towards all the custo My every visit to Rockville Audi has been very pleasant. The folks working there have a very positive and professional approach towards all the customers. So I am very glad that I bought Audi Q5. It is an excellent vehicle and I hope to keep it for a long time. More

Excellent Service Joe has excellent demeanor. He is knowledgeable and was able to answer my questions in a professional manner. Keep up the good work and wish you the b Joe has excellent demeanor. He is knowledgeable and was able to answer my questions in a professional manner. Keep up the good work and wish you the best. More

Excellent Customer Service Ryan was absolutely amazing. For whatever reason our appointment did not register on the online system, but Audi was still able to fit us in for an o Ryan was absolutely amazing. For whatever reason our appointment did not register on the online system, but Audi was still able to fit us in for an oil change and tire rotation in what was a busy day. More