Audi Rockville - Service Center

Beyond the purchase! I recommend this dealership and service center with complete confidence and on every level. Maria Cokinos facilitated my seamless purchase 6 years a I recommend this dealership and service center with complete confidence and on every level. Maria Cokinos facilitated my seamless purchase 6 years ago and has offered her professional assistance with any questions or concerns long after her excellent sales work. Recently I experienced an unusual and serious problem with my Q5 and Maria led me to Bryan Webster to oversee the repairs and tirelessly advocate for me every step of the way. They both provided service that was well above and beyond what was required and treated my concerns with respect and expediency. Bryan managed and anticipated all the needs of this repair to stay ahead of what could have been a much longer process. His appreciation for my concerns and informative updates showed experience and excellence in customer care;. He worked carefully to ensure every detail was at the minimal cost and impact to me as the owner. My convenience and satisfaction was as much a priority as the quality of work performed. A loaner was provided even before my car could be transferred to Audi Rockville's care! What could have been a protracted and difficult experience was made brief and painless--confirming my loyalty to the Audi brand and specifically Audi Rockville. Thank you again Maria, Bryan and Audi Rockville! More

Best service center on the planet The quality of service this dealership provides their customers is the best. They are super easy to work with and they have always solved every singl The quality of service this dealership provides their customers is the best. They are super easy to work with and they have always solved every single issue i have brought my car in with. Sometimes I have been hyper paranoid about my car and they always appear more than happy and willing to look at anything I ask them to no matter how insane the request. Recently I moved to Philadelphia and have tried several Audi service departments in the area and they do not compare. Now I make a 2.5 hour trek to get my car serviced at Rockville just because it's that good. Max, Bryan, and Matt are the guys to see. They are really helpful, friendly, and just plain easy to work with. Chris in sales sold me my most recent car and that guys is pretty darn cool also - he paid attention to my needs and found me the car I wanted really quickly. More

Impeccable Service I go to Rockville Audi by choice. The service team is awesome. I had a difficult problem to solve with my stereo and they carefully worked with me unt I go to Rockville Audi by choice. The service team is awesome. I had a difficult problem to solve with my stereo and they carefully worked with me until the problem was solved. As a professional musician it had to be correct and they got it right. My car is always in top condition when I leave and they go out of their way to treatment with great respect. I would recommend this dealer for both sales in service because they work hard to build great relationships. More

Exceptional dealership and service! After a terrible experience at Audi of Arlington, I changed to have my R8 serviced at Rockville Audi. Excellent experience, specifically my servi After a terrible experience at Audi of Arlington, I changed to have my R8 serviced at Rockville Audi. Excellent experience, specifically my service consultant, Bryan Webster! Great communication and follow through from beginning to end! He clearly excells at customer service and enjoys his job. Thank you for a great experience! Jeff Washington, DC More

Top Notch! Great, knowledgeable salesmen, and a top-of-the-line maintenance team. Repairs are complete (the first time) and professional in every respect. When Great, knowledgeable salesmen, and a top-of-the-line maintenance team. Repairs are complete (the first time) and professional in every respect. When my car needs some TLC, this is the ONLY place I take it. More

Great service above Just wanted give a shout out to Alex Max and team. They are just so responsive whenever I call. I have an issue over the holiday with my car and Alex Just wanted give a shout out to Alex Max and team. They are just so responsive whenever I call. I have an issue over the holiday with my car and Alex was able to respond quickly , and take care of a potential nightmare for me while out of town with my kids . More

Incompetent and Rude I had scheduled a 25K service appointment for my 2013 A3 with Rockville Audi. This would have been my first visit to this particular dealership but it I had scheduled a 25K service appointment for my 2013 A3 with Rockville Audi. This would have been my first visit to this particular dealership but it was closer to my current home. The appointment was scheduled and confirmed for Friday morning. I provided a list of everything that had to be done online and indicated that if the car needed to stay overnight I would need a rental car. When I arrived, the service agent helping had a hard time finding my information, took a long time to check in the car. He indicated that they would likely have to keep the car overnight but that they had run out of rental cars. I had to shuttle to Enterprise Rental several blocks further north (in the opposite direction from where I needed to go). I had been told that I would be given an update on the car and an estimate on costs between 10 am and 2 pm that same day. By 4 pm I still had not heard anything. When I called I only got voicemail initially, then finally reached Raymond who told me that they hadn't even looked at the car and were not planning to until Monday. I was about to ask a question about the rental car as well as expected time of completion as I had not planned on such a lengthy time without my car. Raymond just replied that he couldn't say anything until Monday and hung up! I called back again and again only reached the front desk who told me that no one was available in the service department (seconds after I had been disconnected) but that she would send an urgent email message asking someone to return my call. 5 pm, 6 pm the rest of the evening came and went without a return call. The next morning at 9 am I called again on my way to an appointment. Again I was told that no one was available in the service department. When I asked to speak to the manager I was told that he too was unavailable but that she would be happy to send an email requesting urgent call back. I then said that since this had not worked the day before, it would be best if I simply came back and picked up the car to service elsewhere. I returned the rental car at 3 pm to the dealership and picked up my car which had been sitting in the broiling sun all this time. On Monday I received a call from the rental car agency indicating that the car had only been returned that morning and wanting to charge me three days of rental insurance. We managed to correct that. On Tuesday I received a call again from Raymond in the Service Department, proceeding to tell me that the technician was still working on my car (?!). When I pointed out that I was actually sitting in my car and that it was not at the dealership, he said that he was simply going off the technician's notes! I have rarely seen such combination of incompetence and poor customer service and cannot under any circumstances recommend this Audi Service Dept. More

Excellent experience Jean-Marc is an superb e sales agent. I came for a service and he did more than he could do to help me. Walked in with a problem and walked out ready Jean-Marc is an superb e sales agent. I came for a service and he did more than he could do to help me. Walked in with a problem and walked out ready to come back. Great job JM and Audi More

Alex is great. He went out of his way to solve problems and find solutions. Refreshing to have anyone associated with the auto industry find ways to say yes rather than always telling you it can't be done. and find solutions. Refreshing to have anyone associated with the auto industry find ways to say yes rather than always telling you it can't be done. He cares about his customers. More