Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
135 Reviews of Audi Rockville - Service Center
Sort by
September 08, 2017
Audi is the best car dealership The audi experience is unsurpassable. It is always pleasant to deal with the people who work there because they are all so friendly and helpful. Joel The audi experience is unsurpassable. It is always pleasant to deal with the people who work there because they are all so friendly and helpful. Joel Mugisha is my service advisor and he make sure my car is ready on time and all repairs are done successfully. Oftentimes when I have immediate repairs to be done, he always gets me in line pretty quick and no hassle at all. He is an outstanding employee I must say for his courtesy and high level of service. Thank you, Joel for taking care of my car and making sure it is always safe and sound to drive. More
by Elma
Employees Worked With
Joel Mugisha
August 03, 2017
Terrible Dervice I purchaed a pre-owned vehicle less than a month ago. The check engine light came on so I took it to the service department to have them check it only I purchaed a pre-owned vehicle less than a month ago. The check engine light came on so I took it to the service department to have them check it only to be told that diagnosing a check engine light is NOT covered under the 30 day/1000 mile warranty. Also stated that I purchased the vehicle "as is" since it was pre-owned. Seemed very disinterested in helping me. More
by Marc18
Employees Worked With
Service Department
June 19, 2017
First scheduled oil change for new AllRoad For the first time ever car was returned to me without being vacuumed and washed. We have bought a number of vehicles from dealership and they always For the first time ever car was returned to me without being vacuumed and washed. We have bought a number of vehicles from dealership and they always come back cleaned. I was disappointed. More
by Allroadfan
Employees Worked With
Joel Mogusha
May 22, 2017
Service review Max has always done a great job as my service rep. Happy that he was promoted to service manager where he can teach others his techniques. Max has always done a great job as my service rep. Happy that he was promoted to service manager where he can teach others his techniques. More
by KarenG
Employees Worked With
May 22, 2017
Saturday morning service This was my first visit to your service department and I could not have asked for a more pleasant experience. Each person I encountered was pleasant, This was my first visit to your service department and I could not have asked for a more pleasant experience. Each person I encountered was pleasant, professional and very courteous. It has been very nice working with Alex from the purchase of our 2016 A6 through this first service appointment. He is an asset to your business. I am sorry for the late response.. ...chris moon More
by cmooninmd
Employees Worked With
Alex Max
May 08, 2017
Max was amazing and easy to work with. Max was amazing. He met us at the car when we dropped it off for service and took care of the vehicle as if it were his own. KUDOS! Max was amazing. He met us at the car when we dropped it off for service and took care of the vehicle as if it were his own. KUDOS! More
by JCharles
Employees Worked With
March 31, 2017
Service Excellence I've been purchasing highline cars for nearly a decade. This is my first experience with the Audi product, and I'm very happy. What swayed me to I've been purchasing highline cars for nearly a decade. This is my first experience with the Audi product, and I'm very happy. What swayed me to Rockville Audi was the customer service during the purchase and the cherry on top is the service department. Cars today nearly drive the same, there's really minimal differences when you're in the $80-$100,000 range, however Service and the way your car is maintenanced is what can be the deciding factor. Max was my service writer, and also had a great conversation with Chuck, the shop foreman. Both of them took the time to set my service appointment up and even though my car is modified extensively there were no problems with getting a basic oil change. Having a dealer be cognizant that customers will accesories their vehicle to their liking and not cause issues during service appointment is a relief. Just don't expect them to replace your turbos if you walk in there and say your car blew up and you don't know how. What you can expect is excellent service if you are honest and forthcoming. You reap what you sow. More
by Boristheanimal
Employees Worked With
January 11, 2017
Terrible The service I received from the Service Department at Rockville Audi was dishonest and manipulative. I would not recommend them. There was a factor The service I received from the Service Department at Rockville Audi was dishonest and manipulative. I would not recommend them. There was a factory recall on parts in my car, and I scheduled a time to have it taken care of. Somebody else dropped the car off for me. The service center lost track of what work was supposed to be done, but rather than call me to ask, they proceeded to assume that I wanted routine service. The person dropping off the car signed off on getting "service", understanding that phrase to mean what I had discussed with the Service Department when I scheduled the visit. They then called to see if I would like an additional $5000 worth of services I didn't ask for. I ended up getting charged around $700 for a bunch of useless maintenance (the car had routine service completed 2 weeks before) and was refused a refund. None of the work that I actually requested was completed, so in the best case scenario I'm out $700 and without access to my car for 2 days, all for the sake of taking care of a problem caused by the manufacturer. Terrible experience. More
by William
Employees Worked With
David Turner
September 20, 2016
Service Lies About Possible Issues On multiple occasions Audi has lied to me about issues with my vehicle, I learned of this after getting a second opinion from another Certified mechan On multiple occasions Audi has lied to me about issues with my vehicle, I learned of this after getting a second opinion from another Certified mechanic. I would strongly suggest getting a second opinion and not believing everything Audi of Rockville service tells you. More
by Mdaley11
Employees Worked With
September 13, 2016
The Rockville dealeship has been amazing, Maria is best I took my Q7 2007 for a service routine in the morning, two weeks ago. The service manager called me on the same day saying the repair report will be I took my Q7 2007 for a service routine in the morning, two weeks ago. The service manager called me on the same day saying the repair report will be ready the next morning.On the next day around noon I received the report with the list of repair that my car needed after being parked for one year while I was in Dubai for work. The repair list was long and costly.. I called (Maria Cokinos) the same sales person who sold me the "Q7" and and an "A4" , asking her opinion. Maria suggested to me to move forward with a 2016 Audi and gave me couple options to fit my budget. Maria was professional, knowledgeable and quick. Maria knew what I wanted, she was able to provide me with the perfect car to fit my life style & my budget in the desired color and the interior color too. Maria also worked closely with the financial department to make sure I return home with the new car. I ended up leasing a beautiful Q3 2016 in a white exterior and a black interior, drove home with the new car and loving it. Looking forward to buy a Porshe Macon from Maria Cokinos in 2017. I love working with Maria Cokinos, I will always go back to the Audi dealership in Rockville and will look for Maria again!! More
by sophia2016
