Audi Rockville - Service Center

Great as always. It is always a pleasure dealing with the dealership. Everyone is willing to please and very polite and courteous. The staff is always very professiona It is always a pleasure dealing with the dealership. Everyone is willing to please and very polite and courteous. The staff is always very professional and I am so glad I own an Audi. More

Excellent customer service! Drove in with a problem with my tire due to a pot hole and left with it fixed and my 10,000 service completed. Amazing because I was not on their sche Drove in with a problem with my tire due to a pot hole and left with it fixed and my 10,000 service completed. Amazing because I was not on their schedule. Great customer service!! More

Superb Performance Service Department has been and continues to be a SUPERB Facility, staffed with outstanding individuals. The Service Manager -- Mr. Nax Aaron -- has Service Department has been and continues to be a SUPERB Facility, staffed with outstanding individuals. The Service Manager -- Mr. Nax Aaron -- has been and is undoubtedly the Most Outstanding in the Fleet of Audi Dealers located in The National Capital Region (NCR). Mr. Aaron is assisted by a bevy of Service Consultants, which include Mr. Joel Mugisha. Mr. Mugisha kept me informed of my Vehicle status during my entire at Rockville Audi. Mr Mugisha explained the full process, which my vehicle had undergone at the Dealership. In the end, he explained all the processes, which were performed on my vehicle. Mr. Aaron, thank you. Please keep up the professionalism, the selection and training of your supporting staff -- the Service Comnsultants Mr. Mugisha, thank you and keep up your total explanation to the Clientele. More

20,000 mile service Service timing/price communicated very well from the dealership. Friendly, clean and helpful service center. Will definitely go back for any service i Service timing/price communicated very well from the dealership. Friendly, clean and helpful service center. Will definitely go back for any service issues or problems. More

Great experiences I’ve only had good experiences with the dealership in service, getting an appointment that fits my schedule, and being able to have a loaner car while I’ve only had good experiences with the dealership in service, getting an appointment that fits my schedule, and being able to have a loaner car while my car is being serviced. More

Curteous and professional service. Service advisor, Bryan Webster, listened to my service request, explained my options and expedited the service. Bryan was friendly, curteous and profe Service advisor, Bryan Webster, listened to my service request, explained my options and expedited the service. Bryan was friendly, curteous and professional. Overall experience was great. More

Excellent Service! Rockville Audi provides an outstanding level of service. Every time I get my car serviced I receive the best customer attention. My car was recently s Rockville Audi provides an outstanding level of service. Every time I get my car serviced I receive the best customer attention. My car was recently serviced for battery replacemebt and tire replacement and Brian was extremely helpful. I highly recommend Rockville Audi for all service needs. More

Recent Yearly Maintenance Service I do want to state that this review is solely for the maintenance work that I had gotten recently for my Audi. I've had some issues with this dealersh I do want to state that this review is solely for the maintenance work that I had gotten recently for my Audi. I've had some issues with this dealership in the past so I want to be frank with this experience. I had to get my yearly maintenance service and upon getting to the dealership, specifically the service section, everyone was polite and professional including Joe who was the representative assisting me. It was even raining outside and a lady got an umbrella and assisted me out of the car. Talk about that service! My representative was named Joe and he gave me options on additional treatments my car could have on top of my normal maintenance service. I declined them as I just purchased this car at the end of last year. During this time I also let him know of a small scruff mark that is on my front bumper and was hoping to see if I could get an estimate on how much it would be to fix it. Sadly I was told as the bumper is plastic it would have to be replaced. This was saddening news as an estimated new bumper was $1,500 without any service fee. Out of all the warranties I have for my vehicle apparently they do not offer one that would cover for a bumper, even though I do recall my initial sales representative stating that with one of my warranties would cover any and all issues with my car. That's a super disappointment. Either way that was my experience. The process for the service was prompt and Joe called me back for when my car was ready to be picked up! More

Great service delivered. Ryan Hart helped me service my car on two consequtive visits. He dillingently followed on the order of parts, returned promptly my calls and took care Ryan Hart helped me service my car on two consequtive visits. He dillingently followed on the order of parts, returned promptly my calls and took care of every detail until a proper service was completed. Great service. Thanks. More

Best Service- Ryan Hart Great customer service and detail oriented. Ryan Hart did explain the detail service requirement prior the service and followed via text for update. R Great customer service and detail oriented. Ryan Hart did explain the detail service requirement prior the service and followed via text for update. Ryan did an excellent job. More