Audi Rockville - Service Center

I’ve had Porsche, Benz, BMW, Jaguar and Land Rover vehicles, in addition to my Etron GT. Without a doubt, the service team at Audi Rockville is the absolute worst. No one there seems to have a clue wh vehicles, in addition to my Etron GT. Without a doubt, the service team at Audi Rockville is the absolute worst. No one there seems to have a clue what they are doing. They promise things and don’t deliver. When I call to find out status, no one knows a thing. I’m left on hold for 15 minutes until I eventually hang up and call back. And this goes all the way to the top including the device manager and the GM of the dealership. I’m taking my Audi all the way to Chantilly versus ever having it touched by anyone at Audi Rockville ever again. If I could give negative stars, I would. Only time anyone in service seemed like they cared was when they suggested I buy 3 new tires and not just the one I needed. More

When they call you and ask you to lie you know they stink. Yes, Rockville Audi on more than one occasion asked me to lie in a review. For four days they lost my 2020 Q5 and could not get one perso stink. Yes, Rockville Audi on more than one occasion asked me to lie in a review. For four days they lost my 2020 Q5 and could not get one person to answer my call or call me back. Then after this horrible service oh yes horrible they had put 12 weights on a tire to balance it wth? They call me and ask why I have not given them a good review online. I explained that the service person they wanted me to review was not the person that had my car. Just at a base level, I would not review someone who I never even talked to. They still wanted me to review them. Emails and texts and phone calls. This was the last straw. Since 2017 we had Audi's never again. This particular dealer's service department is awful. No one ever answers the phone in service they do awful work car always had to go in a second time after any recall repairs. The service manager is the problem. Erin had to cover for him so many times. Steven one of the service guys also great. Not either one of their faults, mechanics stunk and management awful. Car returned Audi never ever again. More

$1,200 for transmission service and oil change. I'm not kidding. Go elsewhere. They make up the numbers. I'm not kidding. Go elsewhere. They make up the numbers. More

He wasn't helpful, wouldn't even pick up phone calls. He showed no interest. He would make any effort in helping. He seems not to care much. showed no interest. He would make any effort in helping. He seems not to care much. More

Nice people, sloppy execution I brought my 2016 A4 6-speed in for its 45K mile service and to replace a bad wheel bearing, which was covered under the CPO warranty. Scheduling, ch I brought my 2016 A4 6-speed in for its 45K mile service and to replace a bad wheel bearing, which was covered under the CPO warranty. Scheduling, checking in, and picking up the loaner vehicle all went smoothly. Between the Audi Care for the service and the warranty for the wheel bearing, I was feeling good. When I returned in the evening to pick up the car, I ran into issues. First, I was surprised to see an $85 deductible for the warranty work, which was not previously disclosed at any point. Additionally, there was a $53 charge for new windshield wipers, which was also never discussed. The service rep that was assisting me was understanding of my concerns and we sorted it out - I figured that I was good to go. However, when I drove the car off the lot, I turned on my wipers and only the driver's wiper was functioning. So I drove right back to the dealer and asked them to take a look at it. Apparently the wiper arm was not installed correctly and the fluid sprayers were completely out of whack. Spent another 20 minutes waiting for it to be fixed, which it ultimately was. My original service rep called the next day to apologize for the confusion with the charges. I was appreciative of that. When I asked about why the wipers were replaced, she explained that when the technician took the car out for a road test, the wiper "flew off the car" and needed to be replaced. I still think that that explanation sounds fishy because I've never seen or heard of a windshield wiper simply detaching from a vehicle like that. Furthermore, in looking at the service papers, the section pertaining to wipers said that nothing was wrong! I insisted that the service records be updated to reflect that the wiper "flew off" whilst in the dealer's custody and that it was subsequently improperly re-installed. The records have now been partially updated but still does not reflect that the wiper arm wasn't property installed. I'll probably continue to use Rockville Audi because it is a convenient location for me - but this was a sloppy performance all around. More

Rockville Audi service once again does a great job! Max (Service Manager) took great care, explained in detail the needs and had car ready. Excellent! (Service Manager) took great care, explained in detail the needs and had car ready. Excellent! More

I received excellent service. Melodie forward updates and pictures of the issue with my car. This was the first time I experienced rodents getting under the hood and chewing wires and foam. Unbelievable and pictures of the issue with my car. This was the first time I experienced rodents getting under the hood and chewing wires and foam. Unbelievable!! More

Happy with my service! I brought my car in for a concern with my front left tire. My service rep explained the process and let me know when the service was complete. I was I brought my car in for a concern with my front left tire. My service rep explained the process and let me know when the service was complete. I was able to do my office work while I waited. I'm very happy with the results. More

I got new tires and about a few after I noticed some noise. I took my vehicle back. The mechanic mis-diagnosed the issue that cost me $250. What a waste. noise. I took my vehicle back. The mechanic mis-diagnosed the issue that cost me $250. What a waste. More