Audi Rockville

Summary – polite, convenient to metro. On the big 3 of cost speed and quality Rockville Audi goes 0 for 3. I spoke the the service manager before bringing my car in to advise him that I would be postin cost speed and quality Rockville Audi goes 0 for 3. I spoke the the service manager before bringing my car in to advise him that I would be posting my opinions online and asked him if he wanted my business. He said sure. Mistake #1. Brought my 2001 Audi TT with less than 40,000 miles in because the auto top mechanism did not work properly, PLUS I wanted to repair the loose back window. Also wanted general maintenance. I said I was in no hurry and they could take a week. In summary, in 10 days, I never had my car mechanically looked at, I only got an estimate for the top replacement ($850) but not for the mechanism repair since no one looked at it (except that it would be $1400+ to replace) – so I did not have enough info for a decision. In 10 days! So I went to a local mechanic for the 40,000 mile service (not Audi of Rockville) who changed the oil/filter, changed plugs and told me that he couldn’t change the differential oil since he didn’t have the parts so I should go to the dealer. A couple of months later I went back to Rockville Audi and had him replace the top for $850 and the differential oil for 250 or so. He recommended I also get new tires for $1150 and do other repairs (oil leak) of $1100 (no way). When I got the car home I discovered the defroster did not work. Brought the car back (after calling) and 3 days later was told that they could not fix the defroster without replacing the whole top. That info earlier would have saved me a trip. Did I mention I live in WV and it is 80 miles to the dealership? And that I called every time to find out if the car was ready? Instead of listening to the dealer, I got 4 new highest rated (by CR) ultra hi-performance tires from Tire Rack for $440 including delivery and installation. I’ll find another mechanic to take care of the minor leak later – anyone recommend a Rockville Audi mechanic? Don’t go to Rockville Audi. I love my TT but doubt I will buy another Audi – ever – based on this experience. Two stars instead of one because the driver who took me to the metro was charming, and they did not steal anything or “cheat” me. Also note - I called a recommended Aiudi dealer in Virginia and his estimates were almost as high as Rockville Audi.So it is not just this dealer, but dealers (or at least Audi dealers) in general (with a few exceptions) who are overpriced. Note also that while waiting on one occasion I looked at an Audi in new cars, and on another at a Porsche, and salespeople opened the car door for me but took off since they were busy. I had much better service at Mini of Alexandria in 2009-2011, (for my 2009 Mini under warranty). And one more note - Max the service rep seemed like a nice enough guy and usually got back to me within a day but bottom line is results More

I had a positive experience at Rockville Audi. I am from Indiana. I noticed a pre-owned BMW M3 on Rockville’s website that was equipped with specific options I was interested in. As I was out of state, I Indiana. I noticed a pre-owned BMW M3 on Rockville’s website that was equipped with specific options I was interested in. As I was out of state, I asked for an honest assessment of the vehicle’s overall condition (any dings, scratches, tires, etc.) prior to my incurring the expense & effort of travelling to MD. Peter Bearsch, the pre-owned manager, took a personal interest in reporting back the car’s condition to avoid any disappointments. Given Peter’s report and what I considered to be a fair price, I decided to fly to MD to view the car. Peter offered to have someone pick me up from the airport, which was very helpful. My salesman was Jordan Stickelman. Jordan picked me up from the airport in the M3 and I was able to test drive the car on the way back to the dealership. The car performed as expected and the condition was as-described. I purchased the M3 and drove it back to Indiana with no issues. Overall a great experience. I recommend Jordan Stickelman as a Sales Associate. He was professional, personable, and prompt. I had a couple questions after the sale, and Jordan provided a prompt and accurate response, as expected. More

I bought a 2013 A8L from this dealership in September. I got a great deal and was really happy with the way that the transaction went. From the introduction to the test drive to the final paperwork, the sa got a great deal and was really happy with the way that the transaction went. From the introduction to the test drive to the final paperwork, the salesperson Chris Perry and the whole team made me feel hghly comfortable. In January I started to look for a second car and called Chris and told him that if the A4's were ever priced to move that he should call me. I got a call February 25 that it was time to get serious. If I wanted a A4 at a great value, now was the time. I bought the car three days later and got a fantastic price, a great lease rate and Chris even arranged for the car to be transported to New England, where the car was to be used. I was in and out of the dealership in less than 30 minutes when I went to sign the lease paperwork. It was so easy, I would do it again and again. I could not believe it. Thanks Chris for making this second Audi happen for me. More

My Audi S8 that had been ordered did not show up the day it was supposed to. I had made arrangements to pick it up and had driven 180 miles from my home. The car carrier had broken down and was two days lat it was supposed to. I had made arrangements to pick it up and had driven 180 miles from my home. The car carrier had broken down and was two days late in delivering the S8. In the meantime, Chris Perry and his Sales Manager gave me an Audi A8 to use for five days until they received my car. They then personally delivered the S8 and spent several quality hours going over the vehicle. I also received a new golf bag as a gift. I believe they went well beyond the norm in providing me a great feeling of comfort in their business relationships. Thanks, Bob Russell...Williamsburg, VA More

Maria was wonderful! A really friendly and professional sale's consultant who knows her product when it comes to Audi. Maria worked patiently with us to get the BEST BEST BEST possible deal on our trade an sale's consultant who knows her product when it comes to Audi. Maria worked patiently with us to get the BEST BEST BEST possible deal on our trade and on the pre owned Audi Q7 we bought from her; We GOT a better vehicle than we wanted at a better price than we wanted. We could not be happier...I certainly will buy my next car from her and her dealership when you shop at Rockville Audi, DON'T HESITATE TO call and set up an appointment with Maria -- She will not let you down More

I had a great experience purchasing a car from Chris at Audi Rockville. He was very professional and patient. He worked very hard to ensure I got exactly what I wanted and was not at all pushy or aggress Audi Rockville. He was very professional and patient. He worked very hard to ensure I got exactly what I wanted and was not at all pushy or aggressive. I would definitely recommend Chris and Audi Rockville. More

I had an excellent experience with Maria and the rest of the staff. They were very friendly and professional; they even shipped the exact car that I wanted. As soon as I was ready to make my purchase I was the staff. They were very friendly and professional; they even shipped the exact car that I wanted. As soon as I was ready to make my purchase I was able to take the car home. I would definitely recommend them to friends and family. More

I talked with old saleman about my interests on 2013 A6 prestige. This guy told me he had one in stock with prestige and 19" sports package. He did give me a very good price, but there are lots of tricks. prestige. This guy told me he had one in stock with prestige and 19" sports package. He did give me a very good price, but there are lots of tricks. First, the car is 2012. Second, the car is not equiped with 19" sports option but their quotes including this option. So, very be careful before you sign any documents with this dealer. DO check all the options with sales to ensure you pay the price with the right option!!! My experience with dealership is very bad, definitely not suggested to anyone who wants a new car. More