Audi Rockville

Excellent customer service and a very informed salesperson ie Nick. Got the audi a6 I wanted and at the price that was way below the competition. salesperson ie Nick. Got the audi a6 I wanted and at the price that was way below the competition. More

Looking at a Q5, amazing car for the price. Chris Perry, the salesperson, expert went above and beyond to help me and accomodate my schedule, he stayed late and was extremely patient and worked hard to find the salesperson, expert went above and beyond to help me and accomodate my schedule, he stayed late and was extremely patient and worked hard to find exactly what I wanted. I strongly recommend this dealership. More

I decided late 2012 to buy a new car and shopped around between Audi, BMW, and Mercedes. I decided on an Audi and emailed multiple Audi dealerships to see if they had the model I wanted and to get pricing. between Audi, BMW, and Mercedes. I decided on an Audi and emailed multiple Audi dealerships to see if they had the model I wanted and to get pricing. Within a couple of hours Rockville Audi responded. The other dealerships took days if they responded at all. After visiting three dealerships Rockville Audi was the only dealership who was responsive, they gave the best deal and were very helpful arranging payments etc. The internet contact introduced me to Nicholas who proceeded to not only be very helpful but was also an Audi enthusiast. Needless to say it was a great experience and would recommend others to give Rockville Audi and Nicholas a try. More

Chris was excellent to work with and was very knowledgeable about all the products and services. The whole buying experience was fabulous and we will definitely work with this dealership again in knowledgeable about all the products and services. The whole buying experience was fabulous and we will definitely work with this dealership again in the future. Awesome customer service. More

Robert Chris Perry of Rockville Audi gave me a great deal Robert Chris Perry of Rockville Audi gave me a great deal on my Audi Q5. I will go back to buy one more Audi later. Robert Chris Perry of Rockville Audi gave me a great deal on my Audi Q5. I will go back to buy one more Audi later. More

This was the best experience at any car dealership that we purchased a vehicle. We highly recommend this dealership to all my family and friends. We will buy from them again. We purchased a 2005 Lexus. We we purchased a vehicle. We highly recommend this dealership to all my family and friends. We will buy from them again. We purchased a 2005 Lexus. We are very pleased with the total experience at the Rockville Audi dealership. Give Jordan a call for your sales and Dustin a call for your financing. Sincerely, Patrick & Karen More

Rockville Porsche Audi is the most professional car dealer I have ever been to over the years. Their service is impeccable, their salesmen are excellent, their general sales manager is wiling to liste dealer I have ever been to over the years. Their service is impeccable, their salesmen are excellent, their general sales manager is wiling to listen and help you get the price you want to purchase a vehicle. I give them an overall grade of A+. Marc Stanley More

Absolutely worse customer service I've ever encountered. I had to wait 20-30 mins just to talk to someone. Finally, a salesman David Robbins showed us the car that we wanted to see and gave us encountered. I had to wait 20-30 mins just to talk to someone. Finally, a salesman David Robbins showed us the car that we wanted to see and gave us some useful information. After we made an offer, the sales manager Peter Bearsch came out of his office and started a long & boring episode of sarcasm and series of insulting comments, which was enough for me to walk out of there instead of raising my offer. I am not sure exactly why this guy got mad, I was only trying to push my luck and get the car for a bit less than what they listed. While I was getting ready to leave, he also offered me that I should look at a car from 2001 :) wow Mr. Genius; Thank you for your suggestion, but I believe I can buy a much better car than 2001 model for $23K. More

The service department at Rockville Audi is horrible!!! My service consultant assigned never kept me informed on the work that needed to be done nor presented the knowledge of what needed to be done for th My service consultant assigned never kept me informed on the work that needed to be done nor presented the knowledge of what needed to be done for the servicing of my car. I constantly had to call to check the status of when service would be completed. Never once did I receive a call back. Significant time was wasted dealing with this dealership. I even escalated my concerns to Quinn Burroughs who is the "Service Director"... what an arrogant piece of work he is to condone the behavior of customer neglect of his department!! More

This DealerRater is LONG overdue HOWEVER (Purchase from 4/4/13), we NEVER forgot to leave one! This is how impressed we were with SEVERAL employees that were integral in the purchase of our Audi. When I 4/4/13), we NEVER forgot to leave one! This is how impressed we were with SEVERAL employees that were integral in the purchase of our Audi. When I had first called the dealership in regard to a particular Audi TT that was in AMAZING condition for being a 2003 and only having 22k miles, Jeff Eubinag was able to answer a significant amount of my questions truthfully, thoroughly and NEVER missed-a-beat when it came to an extremely cordial nature of keeping in touch FAR after the sale to make sure we were happy when other dealers usually forget all about you can unfortunately become "fair-weather friends” when the sale has commenced. Jeff is certainly a very positive asset to the dealership and has a keen ability to understand customers needs and upholds such a fine brand very well. Since we (me and my wife) were driving a distance from Ellicott City to Rockville, it was obviously important to understand what I could expect. Jeff is the reason I purchased the car. PERIOD! Otherwise, if I had a doubt over the phone, I would have never driven that far. Arrival; me and my wife arrived around 6pm and met up with Jeff who connected me directly with Mohamad, from there he informed us that there was already an interest in the car and we could relax OR test drive another vehicle which we had an interest in anyway that was the direct competition which had quite a positive outcome since we ruled out the BMW Z4 helping us feel 100% comfortable knowing we found the right car we were waiting for (Audi TT). I knew there would be a RUSH of people to look at this car and Jeff informed me while I was on the way that someone else had called about the car we were coming in to see. There were NO tricks, just honesty and we were so lucky to have purchased such a fine car from an equally fine staff and dealership. Obviously since it was a 2003 but still only had 22k miles on it, there was a simple brake adjustment needed 600 miles later that Tom Walsh (General Sales Manager) AND Jeff took care of without “batting an eye”. They stand behind their cars and do it with a smile and a friendly handshake. I will most likely go out of my way to consider a purchase from there again in the future and CERTIANLY take the time to inform others of our experience as I am doing now on MY personal time so others can understand what to expect since surveys / word-of-mouth means everything now. Especially when shopping for a car. Finally, the sales/purchase process went very smoothly and was impressive. Mohamad Mahmoodi has over 25 years of automotive experience and it showed with an ease of paperwork and transactions during negotiations between Tom (GM) himself and us (the buyers). Communication was seamless, quick and impressive through all channels so we could close the deal without nonsense. Mohamad even took extra time with us after close as well as Matt Diorio (Finance Manager) who handled all the final tag and title paperwork like a machine which was impressive! No nonsense in there either. I am trying to mention EVERYONE that had an important/integral part of our experience and how well it was orchestrated and how impressed me and my wife were and still are. Here is a VERY sincere THANK YOU to all of you involved. We are truly enjoying our car and being able to enjoy your car truly starts with the sale process since you can easily remember a BAD experience that eventually becomes connected to the car you buy since you never forget the first day you bought it. Thanks for making it special and fun to remember! Mike and Janice Scandora More