Audi Riverside - Service Center

I've been coming here for years because the service adviser Stacy has been so great. Always treated like family with the best customer service, which is hard to come by these days. adviser Stacy has been so great. Always treated like family with the best customer service, which is hard to come by these days. More

Jesus Moya is by far the best Audi Service Representative that I have had the pleasure to work with within my 15 years of driving Audi. that I have had the pleasure to work with within my 15 years of driving Audi. More

This was my first time going to the Audi dealership. I had a great experience from the moment I walked in the door. Everyone is friendly and professional. I was very hesitant about going to the dealershi had a great experience from the moment I walked in the door. Everyone is friendly and professional. I was very hesitant about going to the dealership at first, but after dealing with Linda Dobyns I will always take my car to Walters and will always ask for Linda to be my service rep. She took very good care of me! I especially appreciated the loaner car. Sincerely, Jamie More

I have owned many cars and with that, comes dealing with service departments. I have to honestly say that this dealership really puts the customer's satisfaction above everything else. I had an issue with m service departments. I have to honestly say that this dealership really puts the customer's satisfaction above everything else. I had an issue with my seat warmers in my A4 and both David and Jesus went above and beyond to resolve my problem. My car has been in a few times for other things, and each and every time we are treated like royalty. (Even though an A4 puts you at the bottom of the Audi list so to speak)! I cannot say enough good words about this team. At some point I have had interaction with them all and everyone is so polite and knowledgeable. Thank you service team and keep up the awesome work! You guys (and gals) are simply THE BEST! Our recommendation to review readers would be to ask for Jesus. He is so great!!! More

My A5 was challenged with an acceleration issue, which would cause my vehicle to suddenly cut off. I called Stacy first thing in the morning and she did not hesitate to get me an appointment within 45 min would cause my vehicle to suddenly cut off. I called Stacy first thing in the morning and she did not hesitate to get me an appointment within 45 minutes of my call. When I arrived to the dealership Jesus greeted me and got me on my way with a loaner vehicle so I could make my meeting in Santa Fe Springs on time. During the discovery process Jesus kept me posted on all steps that was being taken to resolve my issue with consistent phone calls. Once Jesus knew when my vehicle would be ready for pick up he contacted me giving me notice, which was perfect timing as I would be passing the dealership around the time the vehicle was ready for pickup. When I finally arrived Jesus was assisting another customer and Stacy quickly helped me get situated and once Jesus was free to help me, he got me out of the door. Note: Loaner Drop off and my vehicle pick up took less than 12 minutes, as I was watching the clock closely, due to a dinner I had scheduled in Riverside. While I was waiting for my vehicle to pulled out of the Repair Garage David (Service Manager) came out of his office to great me and double checked everything to make sure I was satisfied and on my way as quick as possible. Thank you, Walter's Audi Service Team. More

Stacy has been my service advisor for my last 2 Audi's, so for the last 7 years. I really like how I always get the same advisor, a lot of dealerships just stick you with who is available. I don't Audi's, so for the last 7 years. I really like how I always get the same advisor, a lot of dealerships just stick you with who is available. I don't have a single complaint about her. She is incredibly friendly and always takes care of me when I come by and to be perfectly honest its a pleasure dealing with her. More

4 adjectives one can say about Stacy: trustworthy, responsible, truthful and honest. She said she would treat me the same way as if I were her sister (which I am not). She let me know exactly what w responsible, truthful and honest. She said she would treat me the same way as if I were her sister (which I am not). She let me know exactly what was wrong with the car; she had Brian, the head mechanic, come and talk to me about my 2001 Audi. I felt comfortable knowing my car was in "good hands" and that they (Brian and Stacy) were straight and frank about what my poor car needed – it needs to be retired but that's a conversation for another time! In any event, you cannot go wrong in bringing your car to Walter's Audi for servicing. Reliable, true to their word – in this day and age of "being taken advantage of" I can honestly say you won't be here. More

This was my first time coming to Audi for my service due to a MIL.I felt very welcomed. Jesus Moya made the process fast and easy, Very professional and kind.He got me on my way with a Audi loaner until my to a MIL.I felt very welcomed. Jesus Moya made the process fast and easy, Very professional and kind.He got me on my way with a Audi loaner until my car was ready at no cost.Thanks Jesus. More

Stacy and Jesus always make me feel so welcome. This is my third Audi in the past 10 years and I am treated with such warmth each and every time I need to come to the service department. I would never tak my third Audi in the past 10 years and I am treated with such warmth each and every time I need to come to the service department. I would never take my car anywhere else. More

Just had the pleasure of working with Linda Dobyns, she was great right from the start. My check engine light came on and fortunately I was in the area so I decided to stop by. I was immediately taken in was great right from the start. My check engine light came on and fortunately I was in the area so I decided to stop by. I was immediately taken in with no delay what so ever. It was late in the day and I wasn't expecting them to get to my car, but much to my enjoyment, I was provided with a loaner that was the same model as mine! That means a lot to me when deciding where I take my car in for service. Linda greeted me at the door and made the entire experience very pleasant. While I was waiting to finish up the paperwork with Linda, the Service Manager, David Rancigilio walks up to greet me and offers a drink. That's truly the level of customer service that you can expect from Walter's Audi. The quality of work performed on the car is always top notch. I have and will continue to refer my friends and family to Walter's Audi. More