Audi Riverside - Service Center

Good experince Excellent customer service - considerate and attentive. Everything was completed as promised in a timely manner. Also, I received my rental car within Excellent customer service - considerate and attentive. Everything was completed as promised in a timely manner. Also, I received my rental car within minutes, so not a long time spent needlessly waiting around. More

Awesome People Service not just Auto Service I'm taking the time to write this extensive Review because the Service department and Parts department deserve it. My first experience with Walter's A I'm taking the time to write this extensive Review because the Service department and Parts department deserve it. My first experience with Walter's Audi Service was superb. Everyone that I came into contact with was friendly, highly competent, and professional. When I called the service department last week with my concern, Coral was very attentive and thorough. She was efficient in scheduling a convenient drop off date and reserved a loaner vehicle for me. She also informed me that Javier Jaurez would be my pre-designated service attendant. I could almost sence her smile over the phone. Afterwards, she sent me confirmation of my appointment day and time. Upon arriving early, Mr. Juarez was away from his desk. Stacy jumped off her desk and introduced herself and attended to me. Immediately. Her exceedingly friendly demeanor and willingness to assist me was impressive. Once Javier joined us, Stacy gave him an update of what we had discussed. I found Javier to be friendly, patient, and knowledgeable. He listened with interest to my concerns regarding my vehicle and he addressed all my questions, and explained everything very thoroughly. He then retrieve the loaner for me. He demonstrated his patients while I had to phone my insurance carrier to email him verification of my insurance coverage. What was most impressive was the high degree of effort every staff put forth to ensure that this customer was treated friendly attentively, professionally, and competently regardless if the service appointment was a warranty service item or not. In short I left Walters Audi satisfied and with a smile. Thank you Walters Audi for making me feel as special as when I purchased my vehicle. Keep up the awesome work ethics in fulfilling your mission statement. Kudos to Dave Ranciglio for his genuine concern that I was treated friendly and that I left satisfied and with a smile. Not only did Mr. Ranciglio email me a follow inquiry, but he also followed up with the personal phone call. He left me a very nice message which I greatly appreciate. It is apparent to me that Mr. Ranciglio leads by example and due to his leadership skills he had he has had a positive impact upon his department. More

Exllecllent service Walter's is best dealer ever, they are professional. i would recommend everyone come to this dealer experiencing service. Stacy Samuel such a kind per Walter's is best dealer ever, they are professional. i would recommend everyone come to this dealer experiencing service. Stacy Samuel such a kind person and being so helpful! More

Always excellent service Have worked with Stacey Samuel for the last several years. Stacey has been one of the reasons I keep buying Audi products. She makes you feel like fam Have worked with Stacey Samuel for the last several years. Stacey has been one of the reasons I keep buying Audi products. She makes you feel like family. David the service manager is a great asset also. More

Excellent and friendly Services Mr. Ron Frasier was a friendly and on top of the work service adviser. He made me feel like having a close friend to take car of my car. I love to g Mr. Ron Frasier was a friendly and on top of the work service adviser. He made me feel like having a close friend to take car of my car. I love to give him 6 starts but only found 5 starts. In the end I am very please to have Ron help me to resolve issue of my baby (2014 Audi S5) and am happy that I bought the car at Walter's Audi. More

First Time Getting My Audi Q3 Serviced at Walter's Javier and the team at Walter's Audi Service exceeded all of my expectations. I have owned many different car brands over the years, and I have never Javier and the team at Walter's Audi Service exceeded all of my expectations. I have owned many different car brands over the years, and I have never had an experience that was this pleasant and painless. More

Excellent Service!! As always I had excellent service! From the moment I checked in I was greet and offered something to drink. My appointment was on time and handled q As always I had excellent service! From the moment I checked in I was greet and offered something to drink. My appointment was on time and handled quickly. I came in for new tires and after a quick look at my car they told me I only needed two not four. I really appreciated the honesty and integrity of the people working at this establishment. My car was ready when they said it would be and they got me in and out quickly as well. As far as I can tell I plan to always be an Audi owner. I love my car and I always enjoy how easy it is to work with the staff here. Stacy Samuel is especially one of the nicest people I have ever had the pleasure of working with. More

Stacy Samuel was very helpful The entire service team did a great job, from responding to the on-line service request to accommodating my early arrival. Stacy Samuel was very profe The entire service team did a great job, from responding to the on-line service request to accommodating my early arrival. Stacy Samuel was very professional. The whole team made me feel appreciated. Great service! The followup phone calls were again professional. More

Great experience for vehicle service first time I just wanted to say that the customer service with Ron Frasier was great from beginning to end. I had my first 5k mile service and when the technici I just wanted to say that the customer service with Ron Frasier was great from beginning to end. I had my first 5k mile service and when the technicians found two minor issues he kept me up to date and what was going on, just like a play by play on the service. I will be going back in the future for my next servicing or problems, because of their grade A customer service and Ron who really shows he cares for the job he does. Thanks again! More

Ronald Frasier was awesome and helpful My audi a5 was in for 115k mile service. Ron did great job helping me out from checking to checking out. Inwas provided with new q5 while my car was i My audi a5 was in for 115k mile service. Ron did great job helping me out from checking to checking out. Inwas provided with new q5 while my car was in. Ron did great job explaining the work I need on my car. Good job! More