Audi Riverside - Service Center

Customer service is alive & well at Walters Audi Took the 2011 Q5 in to Walters Audi for a minor recall issue. Stacy Samuel is my service advisor and has always taken exceptional care of me and my wi Took the 2011 Q5 in to Walters Audi for a minor recall issue. Stacy Samuel is my service advisor and has always taken exceptional care of me and my wife, but this visit she went the extra mile. While doing the paper work I mentioned that I had a concern about another issue that was not part of the recall. Stacy made sure then issue was resolved while in the shop even though it was not covered under warranty. THAT'S CALLED EXCEPTIONAL CUSTOMER SERVICE! That's the kind of investment in customer service that will get me back in the showroom when it's time to buy another car. Great job Stacy!! More

A1 service Just recently purchased a used vehicle. Alex Ortiz in the service department, very attentive, personable, very catering, and extremely helpful. Great Just recently purchased a used vehicle. Alex Ortiz in the service department, very attentive, personable, very catering, and extremely helpful. Great customer service. Also Alex offered to make arrangements to pick up my vehicle after hours in case I couldn't pick it up on time. Most friendly service I've had in a while. More

Every thing was excellent!! I was pleased with how Javier and Alex took care of me and my car . They were very profesional . And they were very kind. They know how to take care o I was pleased with how Javier and Alex took care of me and my car . They were very profesional . And they were very kind. They know how to take care of their customers. Thank you! More

Excellent Service I have been going to this service center since 2007 before the building renovation and am currently going through servicing my second Audi. I have ser I have been going to this service center since 2007 before the building renovation and am currently going through servicing my second Audi. I have serviced A4 and TT. Their service was great and now are getting better with new text notification system. Their response is prompt when asked a question. I have dealt with Stacy before since she has been there for a long time, and Javier is fairy new on the party but both offer great services. David runs service follow-up and ensures everything went smoothly. More

Great Service Once Again!!!!!!!! Always a great experience at Walter's Audi. Ron Frasier gave me the Best service once again. As an owner of multiple Audi's this is the only place I g Always a great experience at Walter's Audi. Ron Frasier gave me the Best service once again. As an owner of multiple Audi's this is the only place I go. Thanks again for all the service. John MAC R8 More

Very understanding My car had a breakdown recently, and with the holidays coming, the expense was definitely one I wasn't prepared for. Thanks to Alex Ortiz he was able My car had a breakdown recently, and with the holidays coming, the expense was definitely one I wasn't prepared for. Thanks to Alex Ortiz he was able to get me the best price for all the needed repairs and able to get it done as quickly as possible knowing I have to drive myself and my baby places each day. Thank you and Merry Christmas to the staff at Audi! More

It was great Guy was nice explained everything well made sure I knew what was wrong with the car .overall the work they did on the car was fantastic runs way smoot Guy was nice explained everything well made sure I knew what was wrong with the car .overall the work they did on the car was fantastic runs way smoother than before . More

Treated like a king, extremely great people to deal with The service department was excellent from when I emailed them I needed service until my wife and I left the service department with the work done. The service department was excellent from when I emailed them I needed service until my wife and I left the service department with the work done. More

Without a Doubt the VERY BEST Dealer on Earth! Walters Audi is like no other car dealer I have dealt with in my 44 years on Earth. Does not matter if you are buying or getting service. Everything Walters Audi is like no other car dealer I have dealt with in my 44 years on Earth. Does not matter if you are buying or getting service. Everything at this dealership is so top notch, they should be used as THE model for how all dealers should operate. Javier Juarez is always my go to guy and the service manager David Ranciglio is the best in the biz. They both take such good care of me. I should note that I have an Audi dealer just 5 minutes from my home and Walters is 45 minutes (without traffic). I will ALWAYS take my Audi to Walters. The impeccable service is well worth the drive (I would still go if they were 2 hours aways). Thank you Walters, you have me as a customer for life :-) More