Audi Reading - Service Center

Great service...great customer service...great outcome. Couldn't be better. Sal is amazing...he knew we couldn't get the car down to him (32 mikes away) so he had the car picked up and delivered. They have Couldn't be better. Sal is amazing...he knew we couldn't get the car down to him (32 mikes away) so he had the car picked up and delivered. They have earned my highest award for excellent customer service and will get my business when it comes to buying my next Audi. More

Sal was a pleasure to work with and he kept me informed of progress and was helpful in understanding warranty information. The service was extremely fast and well done. of progress and was helpful in understanding warranty information. The service was extremely fast and well done. More

The interaction between myself and Audi Reading started off great. My purchase of the 2008 A8L went so smoothly. The sales rep (Chuck Renner) did everything for me. Even personally delivered the car to off great. My purchase of the 2008 A8L went so smoothly. The sales rep (Chuck Renner) did everything for me. Even personally delivered the car to me. I never stepped foot into the dealership. Chuck was phenomenal! About 3 weeks after I purchased the car the break and service indicator came on. Needless to say I was not happy with this. Since I had just purchased the car, how could both lights be on already. I had barely driven it. (I have 2 other cars that I use) With the holidays and the snow I was finally able to get an appt with the dealer and took it in for the service. Much to my surprise I was told that the front breaks needed pads and the rear brakes needed roters. (However, the pads on the rear breaks were fine) Made no sense to me. I could understand pads, but roters? Especially roters and no pads for the rear! Seems to me the dealership put on new pads to cover up bad roters so the light would go off. They wanted to charge me $1800 for rear roters, front break pads, and a service. Now I understand Audi is a premium car, but the pricing totally shocked me. My husband negotiated it down to a little under $900. The dealership also owed me a dent removal. Since my husband picked up the car for me I wasn't able to check the dent removal. By the time I did look at the car, the dent was still there. So not sure if it was done or it just popped back. Needless to say I don't think I will use their service department for a few reasons. I'm concerned they may think of me as a "bad customer". I also felt like I was gouged on the price. Maybe I'm not used to Audi pricing. Either way, the pricing was too expensive and I know I can get it done cheaper at a non-Audi shop. I'm not weathy, but I am fond of nice cars. I have wanted an Audi A8 for at least 5 years. When Chuck contacted me with this Audi I decided to go with it. Even though it had 86K miles on it and it was a 2008, I still believed it would last me a long time. (I'll probably put less than 5 or 6K miles on it in a year. More

This is my 5th Audi from this dealership. I keep coming back because of the exceptional customer service of Reading Audi's employees. I have always received professional service by everyone there. They gr back because of the exceptional customer service of Reading Audi's employees. I have always received professional service by everyone there. They greet me, ask me if I have any questions, offer me coffee, etc. I can't ask for anything more! This past Saturday, I had the pleasure of talking to a few people who were also waiting for their service. It did not take me long to notice that I am not the only customer who was happy with this dealership. Lots of kudos go out to Reading Audi employees for how they treat their customers. Keep up the great job! Thank you. More

Sal was able to immediately schedule car in for brakes, quickly diagnosed for unknowns and called me with findings right away, great follow up and excellent repair service. quickly diagnosed for unknowns and called me with findings right away, great follow up and excellent repair service. More

In my many visits to this dealership I find the service staff very friendly, efficient and knowledgeable. Sal is always very accommodating and fully explains the recommended service. I appreciate being abl staff very friendly, efficient and knowledgeable. Sal is always very accommodating and fully explains the recommended service. I appreciate being able to request a particular mechanic to perform my vehicle's service. Angelo is a very good mechanic and I trust his expertise. It is very convenient having the use of a loaner while my car is being serviced. More

Audi of Reading has excellent service & customers needs are always a priority. We are loyal customers and recommend Audi of Reading to everyone we know! needs are always a priority. We are loyal customers and recommend Audi of Reading to everyone we know! More

Worked with me on cost of repair. Huge thank you to everyone for their help. My first service experience was great. Thanks to all again. everyone for their help. My first service experience was great. Thanks to all again. More

I always have a good experience taking my 2005 Audi to the Audi Reading Service Center. They give me accurate pricing upfront, and the service, including a loaner car is always excellent. I wouldn't tak the Audi Reading Service Center. They give me accurate pricing upfront, and the service, including a loaner car is always excellent. I wouldn't take my Audi anywhere else, and despite its age it's been running great. More

Front end noise finally gone & problem resolved. No more noise when turning the wheel to the right. Sal & service crew are always friendly and willing to help. It is never a problem when you call for more noise when turning the wheel to the right. Sal & service crew are always friendly and willing to help. It is never a problem when you call for regular maintenance or an extra service... Sal keeps up updated throughout the service period - whether it is only an hour or two service or several days ( like this one). Sal gets you right in & serviced. If you need service, this is the kind of place you want to deal with. More