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Audi Rancho Mirage

Rancho MIrage, CA

Overview
Employees
Reviews
Vehicles
4.9
138 Reviews
Conveniently located near Palm Springs, Audi Rancho Mirage proudly serves the greater Coachella Valley with an unwavering passion for luxury vehicles and exceptional service. As a member of indiGO Auto Group, our dealership exemplifies a commitment to excellence, driven by a shared enthusiasm for the art of automotive innovation and exceptional customer care. Backed by a network of franchised dealerships across the United States, indiGO Auto Group brings unparalleled expertise and resources to elevate every customer experience.
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71265 California 111

Rancho MIrage, CA

92270

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Showing 138 reviews

October 07, 2022

Audi Rancho Mirage provides consistently good, professional and friendly service. I have always had a good experience. Thank you! More

by Janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
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Oct 10, 2022 -

Audi Rancho Mirage responded

Thank you for choosing Audi Rancho Mirage, Janet! We're glad to hear that you've always had a positive experience with us and we'll continue striving to meet your expectations. Thank you for your business and we hope to see you again soon.

October 06, 2022

Service took longer than expected. Said car was washed and it wasn’t. Very unhappy. More

by kcarr365
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason
Report | Print
Oct 12, 2022 -

Audi Rancho Mirage responded

Dear Mrs. Carr, Thank you for choosing Audi Rancho Mirage and writing a review. I am sorry to hear that your service experience did not meet your expectations. Our goal is to provide the best possible service and we are disappointed to learn that we failed in this instance. Please accept our sincere apologies and know that we take your feedback seriously. We would like to invite you back for a complimentary service appointment so that we can make it right. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for your business and have a great day.

October 06, 2022

Great service and overall experience. Was in and out very quickly and everyone was very friendly. More

by Heath Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorena Martinez
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Oct 10, 2022 -

Audi Rancho Mirage responded

Thank you for choosing Audi Rancho Mirage, Heath! I'm glad to hear that you had a great experience and our team was able to take care of you quickly. We appreciate your business and hope to see you again soon.

October 06, 2022

Customer Service by Lorena Martinez is as good as it gets. She is A+++ ! Rick Ruby More

by Fruby3035
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorena Martinez
Report | Print
Oct 10, 2022 -

Audi Rancho Mirage responded

Thank you for your kind words about our team here at Audi Rancho Mirage, Rick. Lorena Martinez is a valuable member of our staff and we're happy to know that she was able to provide excellent customer service during your visit. Thank you for the opportunity to recognize her efforts. We hope you'll visit us again in the future and thanks for choosing Audi Rancho Mirage.

October 06, 2022

Extremely efficient and friendly. Made the process easy and informative Both gentlemen were very helpful More

by Complimentsltd
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick and Brian
Report | Print
Oct 10, 2022 -

Audi Rancho Mirage responded

Thank you for choosing Audi Rancho Mirage. I'm glad to hear Rick and Brian were able to provide you with excellent customer service. We aim to make the car buying process as smooth as possible and it sounds like they did just that. Thank you for your business and we hope to see you again soon!

October 06, 2022

It was a wonderful experience service advisor Lorena Martinez is very good and efficient returning calls and communicating More

by Art
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorena Martinez
Report | Print
Oct 10, 2022 -

Audi Rancho Mirage responded

Thank you for your kind words about Audi Rancho Mirage, Art. We're happy to hear that our service advisor, Lorena Martinez, was able to provide you with excellent service and communication. We'll be sure to pass on your compliments to her. We hope you'll choose Audi Rancho Mirage for all of your future automotive needs. Thank you for choosing us!

October 06, 2022

Clean, efficient, friendly, diligent. The team did a great job! I look forward to my next service. More

by Krkruger513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre
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Oct 10, 2022 -

Audi Rancho Mirage responded

Thank you for your kind words, and for choosing Audi Rancho Mirage for your vehicle service needs. I am pleased to hear that our team delivered excellent service and that you are looking forward to your next visit. We appreciate your business and look forward to seeing you again soon.

October 05, 2022

The work they do is fine but it’s more expensive here than other dealerships. I actually call other Audi dealers to see what they would charge. Also, every time I take my car in they recommend something More

by Pjacobson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lorena
Report | Print
Oct 10, 2022 -

Audi Rancho Mirage responded

Thank you for choosing Audi Rancho Mirage. We're sorry to hear that our prices are higher than other dealerships and that you feel like we recommend unnecessary services. Our team strives to provide the best possible experience and service for our customers and we appreciate your feedback as it helps us improve. If there is anything we can do in the future to better serve you, please don't hesitate to let us know. Thank you for your business and we hope to see you again soon.

October 05, 2022

GREAT Dealer, sales and finance teams. .. Fair deal, knowledgeable and honest discussions (as previously experienced).... More

by vincentbattaglia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy, Chaya
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Oct 10, 2022 -

Audi Rancho Mirage responded

Thank you for choosing Audi Rancho Mirage, Vincent. We're so glad to hear that you had a great experience with our dealership, from sales and finance to the final purchase. It's wonderful to know that we were able to meet your expectations and provide you with an honest and fair deal. We hope you'll come back and visit us again in the future!

October 04, 2022

The Audi service department is very knowledgeable, professional, and customer service focused. They identified the problem , accurately estimated the cost, and repaired the vehicle in the promised ti More

by patrick.condon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorena is a great representative of the dealership
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Oct 10, 2022 -

Audi Rancho Mirage responded

Thank you for choosing Audi Rancho Mirage, Patrick. We're grateful to have you as a customer and we appreciate the trust you've put in us by bringing your vehicle to our service department. We're happy to know that our team was able to accurately diagnose the issue and complete the repair in a timely manner. We hope you'll continue to choose Audi Rancho Mirage for all of your automotive needs.

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