Audi Porsche of Albuquerque

Service call As the phone was ringing to call this place i was saying to my wife, "We will have to make sure we take our first Audi here for service from now on." As the phone was ringing to call this place i was saying to my wife, "We will have to make sure we take our first Audi here for service from now on." A 2 minute call with customer service Rep Marcus changed that. He was rude and condescending. Maybe he hates his job or just hates working the day after christmas? Either way he is the third person I have spoken to at this dealership that was extremely rude and miserable. Do yourself a favor like we did and travel 6 hours to Colorado to Deal with an Audi dealership. More

Above and Beyond I chose to travel the 230+ miles from my home in El Paso for service on my ML550, rather than using the local dealership which has little regard for c I chose to travel the 230+ miles from my home in El Paso for service on my ML550, rather than using the local dealership which has little regard for customer need. The people at Mercedes-Benz of Albuquerque are truly motivated toward service. That term, it seems, is used very casually, but those folks mean it! One of the definitions of service is ‘the action of helping’. A synonym is ‘kindness’. These terms fit those who met me and took care of my car. Jace Turner was my service coordinator. Within the hour from my arrival, they had diagnosed the problem, and were appraising me of what was going on. Parts were ordered, and Mr. Turner kept me informed of progress. Of course, they were also on top of a current recall, told me about it, and took care of it. I also knew the cost of the repair work almost immediately. While in Albuquerque, I was given the use of a loaner car. When I had to return to El Paso for work, they allowed me to take that car. When my ML had been repaired, another great employee, Don Schanning drove it to El Paso. He also told me that he could make the same arrangements for any major service in the future. I believe you can see why I am a loyal fan of the dealership in Albuquerque, and why I didn’t mind the repair cost so much. More

The service that Don Shanning gave me was above and beyond anything I have ever experienced at a car dealership or any retail environment . Don is clear, forward thinking, ready to do whatever it take beyond anything I have ever experienced at a car dealership or any retail environment . Don is clear, forward thinking, ready to do whatever it takes to make the client satisfied. If I owned ths dealership, I would make sure that Don was recognized and rewarded because he has successfully made me a FOREVER CLIENT. Don is a rare jewel in the auto industry and I have never seen anyone better at what he does in any industry! Since buying an automobile is the second largest investment that one makes, the personalization that Don Shanning brings to the transaction demonstrates his professionalism and understanding of the significance that buying this level of automobile requires. When purchasing an Audi, the buyer appreciates a commitment to excellence. Being able to experience that excellence personalized by a representative of the dealership, represents a rare thing. Thank you, Don! More

I bought my 2006 Porsche Cayenne-S from Porsche/Audi of Albuquerque new in 2006. It has always been maintained and serviced by this dealer. I recently had an electrical problem that was unusual and the qua Albuquerque new in 2006. It has always been maintained and serviced by this dealer. I recently had an electrical problem that was unusual and the quality of service and attention was totally excellent. I will buy my next Porsche from this dealer. More