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Audi Pittsfield

Pittsfield, MA

Overview
Reviews
4.9
17 Reviews
Call Dealership (413) 443-4702

600 Merrill Road

Pittsfield, MA

01201

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Showing 17 reviews

September 24, 2025

The advisor, Ethan, and the tech, Mikey, are the absolute best! I wouldn’t go anywhere else. More

by hwax13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan and Mikey.
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September 12, 2025

Excellent customer service. My car was taken at the appointment time. Great auto service care More

by egeorge1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison
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Oct 01, 2025 -

Audi Pittsfield responded

Thanks for the kind words for our Audi Pittsfield team. We are glad to hear that we provided prompt service!

September 02, 2025

The service department here is truly exceptional. From the moment I walked in, I was greeted with professionalism and genuine care. The team is knowledgeable, efficient, and always willing to go the More

by jennifersocie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell
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Oct 01, 2025 -

Audi Pittsfield responded

Thank you for the wonderful feedback, Jennifer! We truly value your business and look forward to your next visit. —Audi Pittsfield

August 17, 2025

We had a great experience at Audi Pittsfield. Collin was a terrific salesman, knowledgable, and not at all pushy, which we really appreciated. We feel that we got a wonderful deal on our Audi Q6, More

by dasherr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Collin Flynn, Chris the manager, Isaac the financial person
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Aug 29, 2025 -

Audi Pittsfield responded

Thank you for your excellent review and recommendation! We're so glad you enjoyed working with Collin and your experience at Audi Pittsfield. Enjoy your Audi Q6!

August 14, 2025

Service work was complete, but took 2 hours for a simple oil change. And, dealer requires a 3% surcharge to pay by credit card. Outrageous. Not a customer friendly policy. More

by gary.schiff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alison
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Aug 29, 2025 -

Audi Pittsfield responded

Thank you for sharing your feedback. While I'm glad to hear the service work was completed, I apologize for any inconvenience caused by the wait time and credit card surcharge. We aim to provide efficient and customer-friendly experiences, so I'll make sure this is addressed with our team. If you'd like to discuss further or have any other concerns, please feel free to reach out. Thank you, Mark Hoch - General Manager - 413-443-4702

June 26, 2025

Laura and management went the extra mile to get me the car I wanted. Highly recommend Audi Pittsfield. More

by efmeek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura
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Jun 27, 2025 -

Audi Pittsfield responded

We're happy to hear that Laura and the management team at Audi Pittsfield went above and beyond for you! Thank you for recommending us, enjoy your new car! - Mark Hoch - General Manager - 413-443-4702

June 17, 2025

Ethan at Audi Pittsfield was a huge help when i brought my Audi A4 there for service. Very pleasant and detailed in explaining what I needed done. I highly recommend Ethan at Audi Pittsfield. More

by Rtbruno144
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan
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Jun 20, 2025 -

Audi Pittsfield responded

We're delighted to hear that Ethan provided such helpful and detailed service during your visit at Audi Pittsfield. Thank you for recommending him, and we appreciate your support!

June 13, 2025

Very accommodating and explained everything that needs to be done. No pressure would recommend seeing Mitchell and the BMW service manager. Great guys great place would recommend in will buy my next car ther More

by Tonyme606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitchell Guest, BMW service
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Jun 16, 2025 -

Audi Pittsfield responded

We're delighted to hear that Mitchell and the team at Audi Pittsfield provided such a positive experience. Thank you for recommending us, and we look forward to assisting with your next car purchase!

February 22, 2025

Excellent service by a knowledgeable team at Audi of Pittsfield. Thanks to Chris, Laura and the rest of the staff. More

by Dandelay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, Laura and financing manager
Report | Print
Feb 24, 2025 -

Audi Pittsfield responded

Dandelay, thank you for recognizing Chris, Laura, and the team at Audi Pittsfield! We're delighted to hear about your excellent service experience.

February 09, 2025

The dealer has been responsive to my service needs since I bought my car in 2013. I'm planning to get a new car in April, 2025, and expect to geta car from them again. More

by Billdon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Audi service manager.
Report | Print
Feb 21, 2025 -

Audi Pittsfield responded

Billdon, we're delighted to hear that Audi Pittsfield has consistently met your service needs over the years. We look forward to assisting you with your new car purchase in 2025!

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